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"We didn’t have breakfast. Everything else was perfect."

"Lots of shops and restaurants nearby, though it was a very busy area. Close to the subway."

"The outside private onsen is really just big enough for one. The rooms are kind of small. Food is very good and drinks are available for all tastes. I am gold vip and was supposed to get a 5600 yen credit that never materialized. The room price included dinner but they listed credit separately. Apparently this is confusing English translation. I eventually got that the room prices include 5600 yen dinner. Not credit. They should probably clean up the deception in the promotion. Just put bundle price. Otherwise nice hotel and spa. "

"Burna ubicación, justo enfrente de varias estaciones de tren y metro. Vista increíble de la rueda de la fortuna (cargo extra) y el puerto. Las habitación estaba muy pequeña, tenia un olor extraño. Amenidades bien, y con sistema de imanes para indicar si se requiere limpieza o no. Usamos el TAQBIN y recibieron nuestras maletas un día antes, todo bien hasta ahí. Check in eficiente, con terminales. Desafortunadamente el check out fue un caos, el staff estaba corriendo y el servicio fue terrible. Algunas de nuestras maletas seguían en storage, ya qué en la habitación no había espacio, la persona que me atendió, entre la diferencia de idioma y su estrés por la larga línea, no se detuvo a ayudarme y seguía mandándome al 7Eleven ya qué solo vio mi recibo de TAQBIN. Me tuve que volver a formar, esperar, hablar con otra persona (inglés un poco mejor), qué le pregunto a la chica anterior, que seguía mandándonos a otro lado. Al final tuve que actuar firme y pedirle que revisara sus storage locations, obviamente las maletas estaban ahí y al final pudimos recogerlas. Recomendación: usar google translate o cualquier app de este tipo. Y esperar o seguir preguntado."

"Lovely large room with big balcony overlooking the river. Staff very friendly, helpful and the food was excellent."

"Small rooms, decent buffet, beautiful views "

"This is a fantastic hotel with so much history. The staff were so lovely and accommodating and the facilities with the onsen, the garden, the bar, the lounge- everything is so lovely. They even upgraded our room view which was very nice. The only odd thing was a particular waitress that were serving us in the Japanese restaurant and also in the breakfast hall the next day. She was insistent on us buying a sake pairing when we didn’t want to. For the breakfast she also insisted we buy the breakfast package even though we had already ordered something else. I also found it odd that she gave us the bill before we had finished eating and she seemed to forget about our breakfast for 40 minutes. Other than that, it was absolutely amazing. The rest of the staff were incredibly accommodating and professional. "

"Close to Gora station. We stayed in the Condo, so it was a separate building to go to the Onsen & lobby/lounge area. We enjoyed evening snack and sweets. We couldn't change the room temperature and asked for help from the hotel and came to find out the temperature couldn't be changed so the room was too warm to sleep comfortably. Over all, we enjoyed our stay."

"静かに寝ることが出来た"