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"The stay started poorly due to the hotel’s shuttle being very difficult to locate, which resulted in an unexpected €25 taxi fare. When I raised this at reception, the response was dismissive and not helpful. The initial room I was given was dark, dated, and overlooked the parking lot. When I asked to change rooms, I was told I would need to pay extra, and my concerns were not taken seriously at first. To their credit, after seeing how unhappy I was, the staff eventually made an effort to improve the situation. However, the overall experience was disappointing"

"No AC in April. Room very hot and stuffy. Bath/shower very narrow, dangerous getting out as there is no safety bar to hold onto. Good location, easy to get around"

"It’s an ok place to stay for a couple nights, but significantly worse in comparison to social hubs I stayed at in other locations."

"Great location. Great staff. Great breakfast."

"We stayed in a "delux" bungalow.... it was hardly delux. yes it was clean but it was very basic ... there is a fridge but no cups/glasses/plates/kettle ect ... Location wise it was fine , a bus & a metro ride to most of the sites "

"Clean room, new facilities, high standards"

"Location was great. Breakfast was great too. "

"Breakfast was phenomenal. Rooms were spacious and mini bar first rate. Spa was nice and quiet. Staff was 5 stars helping us get a last minute tour to the Vatican. Would return in a heartbeat!"

"The restaurant and staff are the best part of this hotel. The rooms were pretty basic, the bed squishy, decor was minimal and outdated. I was very surprised that this was a Hilton property given how it looked. "