Outdoor pool
Check availability

Reviews of Hotel Santika Depok

2.5 out of 5
Hotel Santika Depok
Jl. Margonda Raya Kav.88, Depok, West Java

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 53 reviews" "
Rating 8 - Good. 20 out of 53 reviews" "
Rating 6 - Okay. 14 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 0 out of 53 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Fibriani

Liked: Staff & service
What would I like was the location so close to the mall and they have a great menu for the breakfast.
Stayed 3 nights in Oct 2023

6/10 Okay

MUHAMMAD ALI, LONG BEACH

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No towel and no hair dryer

6/10 Okay

MUHAMMAD ALI, LONG BEACH

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The towel, paper toilet and hair dryer need to be requested.

8/10 Good

MUHAMMAD ALI, LONG BEACH

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bath towel and toilet paper need to be requested,

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel stay with comfortable beds
I made a reservation through a third-party reservation site. I sent a message regarding some aspects of my two-room, two-night stay, but they responded back to me (in Bahasa, not English) the day before my arrival, before I was able to cancel. I had a local friend call and make some adjustments for me, which incurred some additional fees. I wish that had been taken care of more quickly after I sent my original message and made my reservation. Check-in was easy. The staff spoke English and had everything prepared. I paid the extra fees and had no problems thereafter with service. The room was clean. The beds, including a rollaway, were very comfortable. The A/C unit did not work that well, and there was a noise outside that was pretty constant (perhaps the old A/C unit). Restroom and shower were fine. Bottled waters given everyday and room tidied up daily. Breakfast was decent with some Indonesian and Western options. Overall a fine stay. The location was good, on the far outskirts/suburbs of Jakarta south. Attached to a small, local-type shopping mall with a few good stores (MiniSo, Mr. DIY, Roti-O). Not too far from train station and University (short taxi rides).
Stayed 2 nights in Nov 2022

10/10 Excellent

Anya

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very strategic, shopping center and foods are easy to find. I have to upgrade my room to junior suite. However, no tv in “living room” area where there’s a couch. Bed room spacious but the tv in the bedroom very small. The bathroom in junior suite need more attention. The sink and the toilet are too close and makes me bumped them sink whenever use the toilet. Very nice and helpful staff. Overall I always favorite Santika for the breakfast variety from international to traditional.
Stayed 2 nights in Sep 2022

4/10 Poor

debby

Travelled with family
DEBBY
First Room was superior room and It was pretty small for us and for our 4 suit cases. Try to cancel and move to different hotel but they wont give us a refund so requested to upgrade to executive room with additional charge , which is "OK" for the size of the room, But We decided to check out 2 days early and move to somewhere else. I like their welcome drink , It was Wedang Jahe , I think That's all I like . Room Service : Order Cheese Burger , taste like meat ball. Can not make outgoing phone call from the room . Had to dial 0 for the operator and took like almost 20 minutes. If I did not call back to the operator they will forget your request. I can understand that Everybody has cellphone but Our Cellphones are from out of country and we did not have a network service in this country. Finally the staff helped us out. Staffs were friendly. Location was good .
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are very nice and akso the service and food
Stayed 14 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

8/10 Good

Nandprasad, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep and no disturbance.
Wonderful.
Stayed 1 night in Nov 2018
Response from Vevent Iryadi Rudiana on 20 Dec,2018
Dear Mr. Nandprasad Shiwsaakar Thank you for choosing to stay at Hotel Santika Depok and for taking the time to provide us with your feedback. It is so wonderful to learn that your stay with us was a pleasant stay, such an excellent feedback like this is the one thing that we always strive to achieve. Thank you so much for your positive feedback, the team and I look forward to welcoming you back and would ensure that your future stay will be also be pleasurable in every aspect. Yours sincerely, Vevent Iryadi Rudiana General Manager

4/10 Poor

Zec, KL, M'sia

Disliked: Property conditions & facilities, room comfort
High rate for 3 star hotel, compare with their facilities provided.
Stayed 2 nights in Nov 2018
Response from Vevent Iryadi Rudiana on 26 Nov,2018
Dear Mr. Zec Thank you for choosing to stay at Hotel Santika Depok and for taking the time to provide us with your feedback. It dismayed me to learn that your stay was not according to your expectation. Please accept our sincere apologies for the inconvenience caused. Your feedback is highly appreciated and will assist us in further upgrading our services. The team and I look forward to welcoming you back and would ensure that your future stay will be pleasurable in every aspect. Yours sincerely, Vevent Iryadi Rudiana General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 4 nights in Oct 2018
Response from Vevent Iryadi Rudiana on 26 Nov,2018
Dear Sir/Madam, Thank you for choosing to stay at Hotel Santika Depok. The team and I look forward to welcoming you back Yours sincerely, Vevent Iryadi Rudiana General Manager

8/10 Good

SARAH ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
You can connect to wifi but no internet. Price is expensive compare to what you got. I always thought of comfort and great service about Santika group, but not here...

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very pleasant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
room was overpriced for what it is Also, the meal they delivered upset my stomach The street food was of better quality at a quarter of the cost If you are gonna charge a premium then you have to deliver Also, don't include restaurant if you can't ensure quality

6/10 Okay

Sally, Dave and Sally Yorks

Liked: Cleanliness, property conditions & facilities, room comfort
Not for tourists
Stayed 5 nights at this hotel to attend a family christening. First thing to mention is that Depok is not a tourist area and a long way from downtown 1 hour by train 2 hours + by taxi. The hotel has few tourists or Westerners, breakfast is mainly Asian fare as you might expect which would have been fine if the food had been served warm instead of room temperature The room was disappointingly small although the view from the27 th floor was impressive, the pool was ok but void of any shade, sun loungers and on one occasion towels. Staff on the front desk were quite pleasant but spoke very little English, on the + side the bed was very comfortable and there were plenty of shops and restaurants close by obviously no alcohol as Depok is now a dry area unlikely to ever use again

8/10 Good

Nuzulia, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay

10/10 Excellent

Juan, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Depok
I spent 10 nights at this hotel and during my stay I had a family function at the hotel. My experience has been excellent and the staff was very accommodating. Due to the length of my stay I actually used the laundry service which was awesome. My only issue was some minor maintenance issues in the bathroom. The shower leaked into the bathroom floor (the glass should be caulked to prevent water leaking onto the floor). I plan on future trips to Depok and plan to stay at this hotel again. I highly recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice

10/10 Excellent

Dr Agus Susanto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice

10/10 Excellent

Nur, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel. Recommended!
It is a very good quality hotel, high storey and great view of the city. The hotel is just next to the mall and easy to access via car park. The customer service is very good, many good looking employees.

8/10 Good

Ika, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service from staff!
Hotel staff were extremely firendly. Loved the breakfast buffet, so many options and traditional food menus. :)

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Yoshie, Osaka

Liked: Staff & service
Reasonable price
Service was nice. Room quality is reasonable for cost. Only minus point is noisy sound from hallway. I like their breakfast serve both local and continental.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Good place, good taste, and good service. I love it.
Response from Ariestra Prasetio on 22 Aug,2015
Dear Sir / Madam, We are happy to read that you enjoyed your stay with us. We would really like to thank you for your words of praise and hope to welcome you back at Hotel Santika Depok in the near future. Yours sincerely, Ariestra General Manager

10/10 Excellent

saiyyedali, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
careful
Be careful, check in time is 2pm, I have booked hotel on friday 3rd of april i arrived on friday morning 1 am. hotel charged me one day money extra for from 4 am until morning, midnight cashier were not co-operative and making me more stressful, did not offer me to seat also,

8/10 Good

DAVID, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Insanely nit picky charges
beware the annoying charges for linen cleaning, they may charge you for hairs in the bed or on the pillow. ridiculous!

4/10 Poor

May

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It’s very noisy! 隔音非常不好！外面噪音很多、車子的聲音很大聲、穆斯林的敬拜也開喇叭聲超大聲！非常不愉快的經驗！晚上根本睡不著！
Stayed 2 nights in Jan 2020

6/10 Okay

Masato

Disliked: Cleanliness, property conditions & facilities, room comfort
小アリがいっぱいいて、寝た気がしなかった,,
配管処理が悪く匂いが上がってきます、
Stayed 1 night in Sep 2019

8/10 Good

Reny

Liked: Staff & service, property conditions & facilities, room comfort
Ett helt okej hotell
Det bästa med hotellet är att det ligger centralt i Depok i nära anslutning till ett shoppingcenter och att hotellet har ett bra frukostutbud. Skulle dock önska en bättre belysning i badrummet och fräschare badlakan.
Stayed 5 nights in Jun 2019

10/10 Excellent

SEUNG IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

RK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I use this hotel whenever I go to Depok. Staffs and facilities are good enough. Especially breakfast has a lot of kind of Indonesian foods. Dmall is next to the hotel and now the renovation is processing. I felt no need to go to Margo city. The price is higher than fave hotel, lower than Margo hotel. But Damri bus comes close to the hotel. U can go to the hotel directory from CGK.
Stayed 3 nights in Feb 2019

10/10 Excellent

Fitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Michel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Prima hotel voor enkele dagen verblijf
Het is een prima hotel met zeer vriendelijk en behulpzaam personeel. Het ontbijt is uitstekend. De kamer is echter redelijk klein maar wel erg schoon. Helaas geen koelkast op de kamer. Het hotel heeft wat betreft fasciliteiten alleen een klein zwembad en een fitness wat slechts bestaat uit een loopband en een crosstrainer. Het hotel is prima gelegen achter D-Mall Depok en dichtbij andere Mall's als Margonda City en Depok Square. Dus voor wat betreft de mogelijkheden om te shoppen of te eten is dit diht in de buurt te vinden. Achter het hotel is de locale martk gelegen en tevens ligt het hotel op loopafstand van het treinstation. Ale met al een uitstekend hotel voor een kort verblijf van enkele dagen voor bijvoorbeeld een familiebezoek (zoals in ons geval) of een kort zakelijk verblijf. Wat dat betreft zouden de fasciliteiten die ik bij een kort verblijf zelf graag even gebruik zoals fitness iets meer mogen zijn.
Stayed 2 nights in Apr 2018

6/10 Okay

Kumagai

Disliked: Staff & service
A choice when staying at Depok
(-)Connection for free WIFI is not stable. I could not use them at all./ There would be no-window rooms. so I would recommend to request the hotel to provide a room with window. (+)It locates right next to a shopping mall, so you have wider choice for food from local to well-known fast food, also you can enjoy street food along the street.
Stayed 2 nights in Dec 2017

6/10 Okay

depok

Disliked: Cleanliness, property conditions & facilities, room comfort
価格が上がり、クオリティは下がった
コスパのよいホテルとして、自分の中では高評価でしたが、数ヵ月ぶりに泊まったら、あらまあがっかりでした。 特筆すべきは朝食ブッフェ。種類が半減して、美味しさも今一つ。 洗面所、シャワールームも、元々排出が悪かったにですが、今は下水のような悪臭が漂ってます。ざんねん。好きなホテルだったのに。

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compliment air minum cukup
Nyaman tinggal di Santika, hanya saja variasi menu makanan kurang

8/10 Good

Hanri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voor de rest is het hotel schoon en netjes.
Verblijf was goed. Wel heel luidruchtig. Gasten houden geen rekening met anderen. Om 5 uur na het ochtend gebed werd er geschreeuwd als kommunikatie met elkaar. Werd met deuren gesmeten.Daar werd je wakker van. Kinderen rennen in de gang etc. Jammer. Je nachtrust werd dus verstoord.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
サンティカなのでビジネスユースとはいえ期待していたがアマリスレベルの狭さで驚いた。 シャワーブースにドアがなく使いにくかった。スーツケースをいく台は無く、タオルかけはひとつしかなく設備が不十分。

10/10 Excellent

Shigenori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コストパフォーマンスがよいホテル
ビジネスで利用。部屋にドライヤーが無かったが、それ以外は快適。朝食も充実している。

8/10 Good

Endang, Jogja

Liked: Cleanliness, staff & service, room comfort
Nice
Menyenangkan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

yung-tsai, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店位於商場的25到27樓，交通及購物方便
飯店位於商場的25到27樓，交通及購物方便，但房間內沒有吹風機，這是飯店應該提供的基本設備，要使用時要向櫃台借，但要等很久，。

8/10 Good

Hari, Surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keramahan yg menyeluruh
Pengalaman yg menyenangkan karena layanan baik, mulai dari lantai bawah sampai kamar. Hanya perlu perhatian terhadap kondisi jendela yg kurang rapat (walaupun sdh tertutup rapat) krn masih memungkinkan air hujan masuk kamar(mungkin kalo hujan yg deras dan berangin aja)Yg lain ...ok. Saya pasti akan kembali nginap disana. Trm kasih Santika.

8/10 Good

ルジャック, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパに優れたシティホテル風ビジネスホテル
5,6回は滞在してます。もっと安いホテルもありますが、ある程度快適さも求めたい。でも、日中は外出するので、高いホテルは不用。というニーズにぴったり。 以前もコメントしましたが、インドネシア料理が楽しめます。日替わりで各地方の 名物料理をブッフェスタイルで食べられます。 バスタブなし。シャワーのみ。部屋は清潔です。千円程度違うだけなので、エグゼクティブルームがオススメ。 片言の英語で用が足りますので、日本の方もぜひ利用してみては。
Response from Agnes Noviyola Fath on 11 Dec,2015
お客様へ、 ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。

8/10 Good

depok, JEPANG

Liked: Staff & service
コスパ優秀ビジネスホテル
ジャカルタ滞在の際、最近はほとんどここに滞在します。日中は外出するのでラグジュアリーホテルは無用。朝食の充実ぶりは特筆。特にインドネシア料理を試したい方にはお薦めです。各地の料理が日替わりで楽しめます。部屋も安普請(失礼!)ですが、新しく清潔です。私はいつもラグジュアリースイート(7000円弱)。スタンダード(5000円弱)でも十分です。 日本語は通じません。英語はオッケー。 今回評価を下げたのは、シャワーブース(🛀なし)の水捌けが悪く、洗面所部分にまで浸水。明らかに施工ミス。
Response from Suhardianto on 24 Nov,2015
お客様へ、 ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。

10/10 Excellent

Da Jeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Response from Ariestra Prasetio on 24 Oct,2015
Dear Da Jeong Thank you for your great feedback. I am happy that you enjoyed your stay with us so much and I am looking very forward to welcoming you back soon at Hotel Santika Depok. Kind regards, Ariestra General Manager