"The staff was friendly, the only disappointment is that Expedia itself gave double booking. But I'm Malaysian and I wasn't bothered since Tamara got us another room pronto. I love the location, will definitely come back."
"We stayed as a couple for 12 - 14th of May. As it was approaching a long weekend, we understand that the crowd surges and response time from staff may be lacking as compared to off peak times. Having said that, check in was a very pleasant experience - i called ahead to request a room near the lift as my husband finds it difficult to walk long distances. I also requested for early check-in as we were checking out from Westin. To our immense pleasure, both requests were granted. Thank you reservation and reception crew!
Your F&B crew also deserve commendation - Nigel was superb when we were renting the Hard Rock Cabana in the water theme park. He gladly provided extra drinking water and even threw in some fresh fruits and snacks. Alex the executive chef was amongst the serving crew during the very busy saturday morning buffet breakfast. Seeing an executive chef in the dining area helping out and checking on guests is amazing. Nevertheless, he still found time to ask for & listen to honest feedback on how to improve the menu & to whip me up a yummy dish - muaks!
The GMT 8 bar & the live band is what Hard Rock is all about - they certainly added to the magic of Hard Rock.
The only gripe i have is your car park - please please do consider having a covered car park
All in, kudos to the whole team for making this a memorable stay for us"
A verified traveller stayed at Hard Rock Hotel Desaru Coast
"It was a very quiet place to stay for the family. Near to shopping (NSK), restaurants, golf driving range and X park. They keep the swimming pool and gym at tip top condition. Plenty of choices of food at the restaurant and the bar counter. We enjoyed the dinners just next to the pool side. What i like most is this hotel is eco friendly. Instead of plastic mineral bottles, there are 2 stainless steel containers in the room for us to refill the drinking water, we can have unlimited drinking water just next to the lift! It is a such a fantastic idea. We end up bought the stainless steel bottle from the hotel😍.
Special thanks for Vivienne, a guest relation executive, for arranging the extra sofa bed in advance for my teenage son at no extra charge. "
A verified traveller stayed at Sunway Hotel Big Box