Mandarin Oriental Hotel Group, Kawagoe hotels

"We really enjoyed this hotel. The rooms were nice and spacious enough. The staff were exceptional, I was always so happy to interact with them. Also the common space was really nice with lots of seating and plentiful washer/driers at a good price. There were also some good vending machines and a microwave which came in handy. The location was good and easy to get everywhere in Tokyo despite not necessarily being in a tourist hotspot"

"We will definitely be back. Excellent service and the breakfast buffet was one of the best we’ve had. Room was clean and very kid friendly."

"This hotel is in the shinjuku area, walking distance from Shinjuku station. The hotel is well maintained, the smallest room is enough for two adults. The breakfast buffet is great to start your day, is well priced and they have many options for the entire family. We really missed this breakfast when we switched hotels in Japan. I definitely recommend this hotel if you want to stay in this neighborhood."

"We reserved two rooms and had a wonderful 7-night stay at the Prince Hotel. The location is excellent, just steps away from the train station and shopping, making it the perfect base to explore the city. The staff were incredibly helpful and accommodating, always ready to assist with a smile. Breakfast was another highlight with delicious food and plenty of great choices to start each day. Overall, a comfortable and convenient stay that we truly enjoyed!"

"Enjoyed my stay at Tokyo Dome. Close to several train stops and was able to visit all areas of Tokyo. Lots of stores and food options as well as a 24 hour Don Quixote very close. Room was cleaned daily and fresh towels, water and toiletries were provided for my 11 day stay. Hotel also assisted with coordination taxi back to airport. Everyone I interacted with were pleasant and professional. I would highly recommended this hotel. Starbucks and 711 is very close. Laundry on 7th floor was convenient too."

"Incredible location, outstanding service, great food, top restaurants. A unique experience in Tokyo. I was with my family ( 2 adults + 2 children). Super useful underground direct tunnel connection to the Shinjuku station! "

"We appreciate the complimentary upgrade to a larger room, as well as the free bottles of water provided at the front desk"

"I loved staying at this hotel and appreciated it even more after moving to the Marriott, which seemed very cold and sterile compared to the Niwa. From the super polite front desk people (we received a very deep bow from one when boarding the elevator to our room the first time) to the little touches such as an air cleaner/humidifier, tea service tray and bluetooth speaker in the room, the Hotel Niwa is a very nice place to stay. You feel like you are experiencing the real Japan here."

"Great area and hotel was won"