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"Amazing breakfast and staff were very nice and called us so we could get in earlier. Our room was on the top floor and looked out over Romney Marsh. Rye is stunning with lots to see and the hotel is at the bottom of the high street near the medieval arch"

"The experience I had at this hotel was truly a complete disappointment. From start to finish, everything was problematic. When we entered the room, the cleanliness was absolutely inadequate, with serious hygiene issues. There was a strong dog smell in the rooms, and the elevator smelled extremely bad as well. The staff were uninterested and far from being solution-oriented; whenever you raised a concern, they preferred to ignore it rather than help. Additionally, the equipment in the room was either not working or in very poor condition. You definitely do not get what you pay for here. If you want a stressful experience instead of a relaxing stay, you can choose this place—otherwise, it is somewhere you should absolutely stay away from. I strongly recommend choosing other alternatives if you don’t want to go through the same bad experience I had."

"I stay here regularly. Staff very professional and accommodating."

"Very nice room staff helpfull we stay there a few times a year."

"Warm welcome from the staff who were very helpful and friendly. Elevator in hotel which was a bonus and room upon entering was clean and very spacious for a standard room. Bath was included as well as shower which was nice, beautiful view of a large garden and sea view. We didn’t try any food although the selection looked good. Very comfortable sleep and check out was great too, would 100% stay again. "

"Very friendly and welcoming staff. The room was clean and they had made a sofa bed up for my son. Plenty of tea,coffee and biscuits and the towels were lovely large ones instead of the usual face cloth you get to dry yourself with in many hotels. We liked the Bluetooth mirror in the bathroom and the soap etc was filled. The room and bathroom were very cold due to the old sash windows which were quite draughty. However you were able to control the heating easily and so were able to warm the room quite quickly. We did not sample the restaurant or spa services as this was only a one night stay."

"we always love staying at the mermaid Inn Gorgeous old quirky beautiful place with lovely staff "

"Had a great night stay here. Perfect for my training course in the morning at the same venue "

"High quality hotel, super indoor pool, king size bed, bar and restaurant meals excellent "