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Reviews of Elaf Bakkah Hotel

4 out of 5
Elaf Bakkah Hotel
Mahbas Al Jin. Al Aziziah, Makkah

Reviews

8.0

Very good

Rating 10 - Excellent. 124 out of 382 reviews" "
Rating 8 - Good. 151 out of 382 reviews" "
Rating 6 - Okay. 72 out of 382 reviews" "
Rating 4 - Poor. 18 out of 382 reviews" "
Rating 2 - Terrible. 17 out of 382 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kamran

Liked: Staff & service
Staff and services was very good..
Stayed 1 night in Apr 2024

2/10 Terrible

Akil

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

sumera

Travelled with family
Disliked: Amenities, property conditions & facilities
If anyone wants to perform Umrah. This place is not good to stay.
Stayed 4 nights in Apr 2024

6/10 Okay

sifawu

Business traveller
The lobby was nice
Stayed 10 nights in Apr 2024

10/10 Excellent

MUSTAFA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 27 nights in Mar 2024

10/10 Excellent

Mohammad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2024

10/10 Excellent

Najaf

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel should have their own shuttle
Stayed 4 nights in Mar 2024

6/10 Okay

Anowar

Travelled with family
Room it’s okay but not as much I thought..the good thing about it is near masjid alhram ..bus service always There..no food only around the haram
Stayed 5 nights in Mar 2024

6/10 Okay

hamad

Travelled with group
It seems they didn’t get Expedia reservations number easy Took time to find my reservation by name
Stayed 1 night in Mar 2024

2/10 Terrible

Salih

Disliked: Cleanliness, staff & service, property conditions & facilities
The best thief is expedia
Stayed 5 nights in Mar 2024

10/10 Excellent

Muhitul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service.
Stayed 1 night in Feb 2024

6/10 Okay

Flooring

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The breakfast was not good. They splitter and made two section. The group section had everything fresh. The plates were dirty. Management knew it
Stayed 4 nights in Jan 2024

10/10 Excellent

Bouh

Travelled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Dec 2023

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Service was great. Staff very friendly and helpful. Location was excellent, with buses running to the Holy Mosque 24/7. There is some shopping nearby too. Breakfast was great, with different items every day.
Stayed 3 nights in Jan 2024

6/10 Okay

Awais

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have the good experience living in this hotel Staff is good
Stayed 2 nights in Jan 2024

10/10 Excellent

Adel

Stayed 3 nights in Dec 2023

8/10 Good

syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderate
Hotel is in very crowded street and not many options for food
Stayed 1 night in Dec 2023

2/10 Terrible

khawar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Husna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is okay if u don’t care about hygiene. I mean the bathroom was not clean at all. We were there for umrah so we were okay with whatever we got. But the bathroom shower was so dirty and all the water leaked out of the shower since there’s no door. the hotel walls are thin so it’s noisy. I don’t recommend this if you’re going with family. Not a good quality hotel. The location is okay as it’s a 10 minute drive to masjid al haram.
Stayed 3 nights in Dec 2023

6/10 Okay

Ahmed

Travelled with family
Liked: Staff & service, amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Passant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location, Amazing amenities, clean rooms.
Stayed 3 nights in Dec 2023

10/10 Excellent

Umed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service and Hotel.
Stayed 2 nights in Sep 2023

8/10 Good

Abdulghani

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Abdulghani

Stayed 2 nights in Dec 2023

10/10 Excellent

Qaiser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

8/10 Good

Abdulghani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly Staff It is one the best around that area It’s like the other hotels in Mecca rooms are small and not too comfy
Stayed 1 night in Nov 2023

2/10 Terrible

Fatima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Awais

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With this price what we pay it is very reasonable good shutter service 24 hours We did not have any issues we stay 6 days over room was huge staff was friendly we pay for the breakfast 30 SR per person
Stayed 5 nights in Oct 2023

8/10 Good

Ludi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms not spacious enough but manageable
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I would highly recommend Elad. Friendly staff, amazing breakfast and dinner options, very convenient to get to Al-Haram via 24/7 shuttle bus running every 20 mins
Stayed 3 nights in Oct 2023

10/10 Excellent

SuLeyman

Travelled with family
Best
Was amazing the guy he’s name was helpful Anas alghamdi
Stayed 4 nights in Oct 2023

8/10 Good

Seynabou

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room service was terrible The guys were not cleaning and they were dishonest The rooms had a lot of insects and where bitting us all the time we changed the rooms but the new rooms were the same full of insects and were bitting us while the time and the place was smelling bad The front desk people where professional but The stuff especially the cleaning guys are dishonest and and not trusted They can not speak English or Urdu if you want any service you should know Arabic I don’t know why people are keep coming to this dirty I would never recommend anyone to stay in this hotel My 8 night with my family was the worst experience we had in the Elaf Bakka
Stayed 8 nights in Sep 2023

10/10 Excellent

Sayeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

TANVER

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Atif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Abdulghani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good so far nice staff very clean only thing is rooms are not large enough for family’s

8/10 Good

Mohamed S

Liked: Cleanliness, staff & service, property conditions & facilities
Better rates with 24/7 free access to haram
Stayed 2 nights in Jul 2023

10/10 Excellent

Mustak

Stayed 7 nights in Apr 2023

10/10 Excellent

Sufyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Hashim

Travelled with partner
Liked: Cleanliness, staff & service
The LIFTS WERE EXCELLENT PLENTY OF THEM SHUTTLE SERVICE WAS GREAT
Stayed 15 nights in Apr 2023

2/10 Terrible

KHADIJA

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Nothing
Stayed 10 nights in Apr 2023

8/10 Good

NOORA

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Apr 2023

8/10 Good

Muhammad Agus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ramadhan Stay
During Ramadan, the shuttle bus to Haram pays 8.5 sar. during Eid, there is no shuttle bus, if you want to go to the Haram you can use a taxi. the shuttle bus is available again on the third day of eid
Stayed 4 nights in Apr 2023

10/10 Excellent

HARIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel nice people in recaption thank for WALLA
Stayed 3 nights in Apr 2023

10/10 Excellent

Shahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were well looked after at reception by feras who was very helpful and understanding in every way and also the restaurant staff named Ged from Egypt and his staff who looked after our food needs many thank to all the staff from luggage handling to our room service we were very happy and enjoyed our stay at Elaf Bakah hotel inshallah we look forward to seeing u all at your hotel thank u from my wife and my grandson well were very happy
Stayed 13 nights in Mar 2023

10/10 Excellent

Naseer Ahmad

Stayed 4 nights in Mar 2023

6/10 Okay

Saleem

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Below average staff services despite being called again & again even to fix locker or to bring towels in the room. The towel hanging hook fell off on my right foot thumb & caused serious injury but stuff was not even apologetic at all.They didnt even fix the hook during my entire stay...throughly disappointing...
Stayed 3 nights in Mar 2023