Village Hotels, New Ferry hotels

"Nice good size room. Comfortable bed. The duvet was too hot in the summer. Good cleaning service, even left the cleaning cloth in the room. Still using small shampoo bottles, not eco friendly. Towels don't need to be changed after every use, especially when you forget to leave a new towel. £ 50 deposit is annoying. Needed to ask for the free beverage that was included, better to just give a voucher when checking in."

"It was a great overnight stay booked last minute and paid a reduced price which was even better. Clean, modern and had a good nights sleep. A car park is ahead at the traffic lights at John Lewis. Pre book to receive a 30% discount. Details should be in with your booking."

"Excellent property very neat and clean. Very professional staff. "

"Beautiful hotel, great location, brilliant staff"

"Fantastic service; all staff very friendly and helpful. Room was clean and comfortable. Rather hot at times; would be better if window could be opened more and extractor fan would help in bathroom. Breakfast was very good. Free parking is a bonus. "

"This hotel was absolutely beautiful. The staff were charming and helpful, and would go the extra mile for you without hesitation. You were never made to feel anything other than welcome. The room was clean as a whistle and even the inside of the kettle and coffee machine were sparkling. The bedlinen was crisp and white , and the bed was blissfully comfortable. When it came to the food it was all freshly cooked and prepared . Obviously the chefs were highly skilled. I enjoyed the best chargrilled sea bass I had tasted in addition to the most perfectly cooked Eggs Benedict at breakfast. Particularly caring and helpful were Chrissa and Ellie in the restaurant, and Billy and Pete the concierges. Nothing was too much trouble for them. I was very late to breakfast and my friend who is disabled was worried what had happened when she could not get me on the phone. They took the trouble to try the room phone, and when I didn't answer that straight away, despatched Billy and another member of staff to bang on the door in case I was ill, becuse my friend was so worried. They were very solicitous when I arrived in the nick of time to have breakfast, making sure that I was really all right. It was a real credit to them and the hotel. I would be happy to stay there again without a doubt"

"Great stay. A little warm in communal areas as no aircon. But nice hotel "

" It was nice, pool was great "

"My third time visiting Liverpool and third timing staying at The Resident. Great location and the nicest staff. Rooms are good size, comfortable and the price is right. "