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Reviews of The Lucky Hotel

4 out of 5
The Lucky Hotel
237 Hunter Street, Newcastle, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 531 out of 906 reviews" "
Rating 8 - Good. 287 out of 906 reviews" "
Rating 6 - Okay. 55 out of 906 reviews" "
Rating 4 - Poor. 17 out of 906 reviews" "
Rating 2 - Terrible. 16 out of 906 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Lucky Hotel on 28 Apr,2024
Hi Lise, We are glad to hear you enjoyed your stay with us! Your feedback is greatly appreciated, we hope to have you stay again soon.

8/10 Good

Satomi

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and convenient location
Stayed 1 night in Apr 2024
Response from Chiara on 25 Apr,2024
Hey Satomi, We are so glad you enjoyed your stay with us!

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean accommodation in an amazing location. Close to the best cafes and restaurants. Close to beaches and harbour.
Stayed 2 nights in Apr 2024
Response from Zoe on 12 Apr,2024
Hi Ann,Thank you so much for your review! We are so glad to hear that you enjoyed your stay with us, and we hope to have you again soon.Kind Regards,Zoe

8/10 Good

Kerry, East Tamworth

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Had a great overnight stay with two toddlers, in town for a knights game. It was a fair way from the stadium but very close to awesome coffee & breakfast spots. Able to nab some free parking out the front, especially great with the torrential downpour when we arrived! The lift was a godsend, & the double glazing in the room kept any venue noises to a minimum. Our room had a sofa bed that we had to get fresh bedding for, it hadn’t been changed since the last user. We had to request an extra two towels for the babes as well, but the staff were very quick to rectify & even offered to make the bed for us.
Stayed 1 night in Apr 2024
Response from Zoe on 7 Apr,2024
Hi Kerry,We are so glad to hear you enjoyed your stay with us! We hope to have you again soon. Kind Regards,The Lucky Hotel

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Well organized for late check-ins. Reception staff smiles genuinely and attentive.
Response from Chiara on 12 Apr,2024
Hi Stefan, Thank you so much for your feedback, it is greatly appreciated! We are so glad to hear you enjoyed your stay with us, and we hope to have you again soon.Kind Regards,Chiara

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, funky pub with decent meals
Stayed 6 nights in Mar 2024
Response from Zoe on 3 Apr,2024
Hi Shane,We're so glad to hear that you enjoyed your time with us! We hope to see you here again soon!Kind Regards,Zoe

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Small but perfect for an quick overnight.
Stayed 1 night in Mar 2024
Response from The Lucky Hotel on 28 Mar,2024
Thank you for your feedback we are so glad you enjoyed your stay with us!

10/10 Excellent

Ben

Liked: Staff & service, property conditions & facilities
Would stay again
Stayed 1 night in Mar 2024
Response from The Lucky Hotel on 17 Mar,2024
Great to hear you enjoyed your stay with us Ben - we look forward to seeing you again!

10/10 Excellent

ANN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ve staying at the Lucky. The rooms, although small, are very comfortable and very clean. The pub down stairs is lovely and the restaurant is a great space with really good food. The area is perfect with the harbour right in front and all the beaches and cafe culture all around you. For pub accommodation it is excellent, oh and the staff are very obliging and friendly.
Stayed 2 nights in Mar 2024
Response from The Lucky Hotel on 17 Mar,2024
Hi Ann,Thank you for your review we appreciate you taking the time out of your day. We are so glad to hear you enjoyed your stay and look forward to your next visit with us!Kind regards,The Lucky Hotel Management.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, great aircon, not as stale as a hotel feels. Great place to go for dinner then crash for the night.
Stayed 1 night in Feb 2024
Response from Chiara on 17 Feb,2024
Thank you Joshua for taking the time to leave us such a wonderful review - see you again soon!

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean tidy close to all
Stayed 2 nights in Jan 2024
Response from The Lucky Hotel on 7 Feb,2024
Thank you Glenn for taking the time to leave us a review!

10/10 Excellent

Eugene

Grt8 vibe hotel Very clean and trendy
Stayed 1 night in Jan 2024
Response from The Lucky Hotel on 31 Jan,2024
Thank you for your lovely review Eugene!

10/10 Excellent

Ian

Stayed 1 night in Jan 2024
Response from The Lucky Hotel on 31 Jan,2024
Thank you for taking the time to leave us a review Ian! We appreciate it.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely accommodation with restaurant options.
Stayed 1 night in Jan 2024
Response from The Lucky Hotel on 31 Jan,2024
We are so glad to hear how you enjoyed your stay with us Nicole! We hope to have you stay again soon.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned. Bree at reception was great. Rooms beautiful
Stayed 1 night in Jan 2024
Response from The Lucky Hotel on 31 Jan,2024
We are so glad to hear you enjoyed your stay with us William! We hope to have you stay again soon.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice. Was good
Stayed 1 night in Jan 2024
Response from The Lucky Hotel on 31 Jan,2024
Thank you for taking the time to leave us a review Ryan!

10/10 Excellent

Cathie

Stayed 1 night in Jan 2024
Response from The Lucky Hotel on 31 Jan,2024
Thank you for taking the time to leave us a review Cathie!

10/10 Excellent

Bernard

Stayed 2 nights in Jan 2024
Response from Chiara on 21 Jan,2024
Thank you Bernard for taking the time to leave us a review!

8/10 Good

Kim

Travelled with partner
Quirky, great rooms and quiet
Stayed 1 night in Jan 2024
Response from Bree on 5 Feb,2024
Hi Kim, thank you so much for leaving us a review, we hope to see you next time!

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with Great food
Small comfortable rooms, always consistently good. Great food and happy hour. Our regular in Newcastle.
Stayed 3 nights in Jan 2024
Response from Chiara on 21 Jan,2024
Thank you Shannon, we are so glad to hear how you enjoyed your stay with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the atmosphere very much. Loved being able to step on and off the light rail. Many thanks
Stayed 3 nights in Jan 2024
Response from Chiara on 21 Jan,2024
Thank you John! We are so glad you enjoyed your stay with us!

10/10 Excellent

John

Nice comfortable and clean, good location
Stayed 2 nights in Jan 2024
Response from Chiara on 21 Jan,2024
Thank you John! We hope to have you stay again soon.

10/10 Excellent

Natalie

Stayed 2 nights in Jan 2024
Response from Chiara on 21 Jan,2024
Thank you Natalie! We appreciate it.

10/10 Excellent

Angela

Stayed 2 nights in Jan 2024
Response from Chiara on 21 Jan,2024
Thank you Angela, we hope to have you stay with us again soon.

10/10 Excellent

Galina

Stayed 1 night in Jan 2024
Response from Chiara on 21 Jan,2024
Thank you Galina for taking the time to leave us a review!

8/10 Good

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was in the centre of town so it was close to shops, food and other amenities/attractions. Hotel was clean and modern and fit our needs well. However, the lighting was quite dim in the room and the walls are thin so you can sometimes hear next door guests if they are loud.
Stayed 3 nights in Jan 2024
Response from Chiara on 21 Jan,2024
Thank you for taking the time to leave us a review Melanie! We hope to have you stay with us again soon.

10/10 Excellent

Vimeanrachana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chiara on 21 Jan,2024
Thank you Vimeanrachana, for taking the time to leave us a review! We are so glad to hear you enjoyed your stay.

6/10 Okay

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed there for a wedding on property. Room was close to the elevators, and walls were super thin so could hear everything, but that was the only negative. Everything else was great :)
Response from Chiara on 17 Feb,2024
Thank you Sarah for taking the time to leave us a review and some feedback - we appreciate it!

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Dec 2023
Response from Chiara on 21 Jan,2024
Thank you for taking the time to leave a Review!

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to night life
Stayed 1 night in Dec 2023
Response from Chiara on 19 Dec,2023
Thank you Richard, we appreciate you taking the time to leave us a review!

10/10 Excellent

ANNE

Stayed 1 night in Dec 2023
Response from Chiara on 19 Dec,2023
Thank you Anne for taking the time to leave us a review! We appreciate it.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chiara on 19 Dec,2023
Thank you John for your review! We look forward to having you stay again soon.

6/10 Okay

Hollie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the venue and staff were friendly. But the pillows were horrid and I couldn't use them. Spent most of the night uncomfortable As long as you bring your own pillows it will be a great experience.
Stayed 1 night in Dec 2023
Response from Chiara on 17 Dec,2023
Thank you Hollie for your feedback we appreciate it! We understand how important having the right pillow is! Our pillow menu , which is included in our welcome letter, is available upon request, offering more firmer or softer options perfectly fit for your liking.

10/10 Excellent

Rosmarie

Stayed 1 night in Dec 2023
Response from Chiara on 17 Dec,2023
Thank you Rosmarie for taking the time to leave us a review! We are so glad to see how you enjoyed your stay with us.

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm and welcoming staff. A friendly environment. Rooms well presented and clean. We will be back. Thank you.
Stayed 1 night in Dec 2023
Response from Chiara on 17 Dec,2023
Thank you Bernadette for taking the time to leave us such a lovely review! We are glad to hear that your time with us was spent well and hope to have you stay again soon.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chiara on 17 Dec,2023
Thank you Glenn for your review! We appreciate it.

10/10 Excellent

James

Business traveller
Stayed many times since opening. Has been kept clean and up to date.
Stayed 1 night in Dec 2023
Response from The Lucky Hotel on 17 Dec,2023
Thank you James for leaving us a review! We are so glad to hear how you have enjoyed all your stays with us and hope to see you again soon.

8/10 Good

Christina

Stayed 1 night in Nov 2023
Response from Chiara on 30 Dec,2023
Thank you Christina for taking the time to leave us a review! We appreciate it.

10/10 Excellent

Benjamin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at The Lucky and we absolutely love it, even tho we couldn't get the veranda room this time but this room size and bathroom size is good, big comfy bed with clean linen, big window on the garden facing room was big, big clean Morden bathroom, convenient elevator for luggage and access to the bar, be back every time we stay in Newcastle, oh and the light rail is on the front door stop which is so good. Staff are very nice and helpful too.
Stayed 1 night in Nov 2023
Response from Chiara on 3 Dec,2023
Thank you Benjamin for taking the time to leave us a review! We appreciate it and hope to have you stay with us again soon.

10/10 Excellent

JULIA

Stayed 1 night in Nov 2023
Response from Chiara on 17 Dec,2023
Thank you for your review! We are very glad to hear you enjoyed your stay.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money! In a terrific location too with plenty of eateries and bars within walking distance and parking available in Argyle Street at $19 flat rate.
Stayed 1 night in Nov 2023
Response from Chiara on 3 Dec,2023
Thank you Stephanie! We are so glad to hear how you enjoyed your stay with us and hope to have you stay again soon.

10/10 Excellent

Linda, Mission

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very unique property. Parking is tricky. We were very pleased with this quirky hotel and the receptionist we dealt with on a daily basis is friendly and authentic.
Stayed 2 nights in Nov 2023
Response from Chiara on 3 Dec,2023
Thank you Linda for taking the time to leave us such a wonderful review! We hope to have you stay again soon.

10/10 Excellent

MELISSA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to atay, exceptional service
Amazing, friendly staff and very accommodating. The front desk even let my daughter charge her phone there. Nice, easy check in and great location. Gorgeous bathroom products too. Highly recommend.
Stayed 1 night in Nov 2023
Response from Chiara on 3 Dec,2023
Thank you Melissa for taking the time to leave us a review! We are so glad we were able to make your stay with us special and we hope to have you stay with us again soon.

8/10 Good

carlos fabián

Stayed 1 night in Nov 2023
Response from Chiara on 3 Dec,2023
Thank you Carlos for taking the time to leave us a review!

8/10 Good

Terry

Stayed 1 night in Nov 2023
Response from Chiara on 17 Dec,2023
Thank you Terry for your review! We appreciate it.

6/10 Okay

Costa

Stayed 1 night in Nov 2023
Response from Team Lucky on 23 Nov,2023
Hi Costa,Thank you for leaving us a review!

8/10 Good

Josephine

Stayed 2 nights in Nov 2023
Response from The Lucky Hotel on 23 Nov,2023
Hi Josephine,Thanks for the awesome review!

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great location, clean, great food.
Stayed 1 night in Nov 2023
Response from Team Lucky on 23 Nov,2023
Hi Peter,So happy to hear that you enjoyed your stay! Thank you for leaving us such an awesome review, we hope to see you next time.

2/10 Terrible

Ly Eng

Stayed 1 night in Nov 2023
Response from Team Lucky on 23 Nov,2023
Hi Ly,I'm sorry to hear that you did not enjoy your stay. We would love to chat further about this.

10/10 Excellent

Kimina

Stayed 1 night in Oct 2023
Response from Chiara on 3 Dec,2023
Thank you Kimina for taking the time to leave us a review!