Hotels near Nichupté Lagoon

"Perfect location "

"The staff at the few restaurants that was opened were nice but the front desk guy that checked us in was horrible, rude , unkind and separated my family and i, we slept on differentfloorsafter he threatened to put us in separatebuildings. Refused to give me a baby crib for my baby. My bathroom was grimy and flooded, I couldn't take a proper shower as it was gross. My room have a strong chemical smell, like from a mosquito repellent. It made my baby so sick and I have to bring him to the hospital tomorrow. My experience was a sad one. I will never EVER go back there. Worst way I have spent thousands of dollars in my life. "

"It’s a beautiful resort. Very clean and it is beautifully decorated. The food at the Japanese restaurant was very good. I do have to say that the service actually left me very underwhelmed. The staff did not seem concerned with helping. You have to actually run after people to get service. Most were not friendly. I requested a hair dryer because my room was missing one, they took a really long time to bring it and when they did, it was not even working. I had to ask a housekeeper for one from an empty room. My room was also not done with construction. The walls and ceiling were not painted and it looked like they were in the middle of finishing it up. My favorite part was the beach club. It’s probably the most beautiful beach club I’ve been to BUT again, the service was horrible. We waited over 40 minutes for drinks at the restaurant upstairs. "

"We stayed at Fiesta Americana Condesa Cancun and overall had a good experience. The resort was clean, quiet, and the greenery around the property was beautiful. A few downsides stood out. Pool chairs were taken by 7 AM every morning, making it tough to enjoy the pool unless you got up early. The food was good but not great—lots of options, just nothing especially memorable. All of the restaurants except the buffet always had an hour+ wait at dinner time. For families, the lack of a laundromat was inconvenient. Laundry service is available, but it’s very expensive. The gift shop had a great selection, but prices were high. On the positive side, the staff was friendly and the property was well maintained. Overall, it’s a solid place to stay, but there’s definitely room for improvement."

"Excellent staff. Great amenities. Good food options and some amazing evening entertainment shows! Overall great experience! "

"Hotel was good, I’ve been there when it was royal 1 and I enjoyed it better because it was a better experience and people were more friendly."

"La comida fatal, el servicio no era friendly y los jacuzzi no tenian agua caliente. "

"Was very noisy as it’s a large resort Not enough restaurant variety Food was boring Lots of premiums $$$ in food choices Getting drinks and food was a pain in the ass. You had to give your room key everytime you ordered and then sign the receipt. If all inclusive just let the customers go up and order and forget this stupid room key thingy and t was frustrating and time wasting Won’t go back Room was clean Staff was too slow at the bars Shuttle was good"

"Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation."