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Reviews of Kashoutei Hanaya

3 out of 5
Kashoutei Hanaya
134 Noboribetsuonsencho, Noboribetsu, Hokkaido

Reviews

9.0

Wonderful

Rating 10 - Excellent. 81 out of 136 reviews" "
Rating 8 - Good. 42 out of 136 reviews" "
Rating 6 - Okay. 9 out of 136 reviews" "
Rating 4 - Poor. 1 out of 136 reviews" "
Rating 2 - Terrible. 3 out of 136 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean, comfortable, well-maintained place with a kind and helpful staff. The bath is wonderful, and the phenomenal meals put this place well above other hotels in the area. Some may find the location a bit far from the shops, but it’s easy walking distance, and I found it nice to not be among the noisy tourists.
Stayed 1 night in Mar 2024

10/10 Excellent

Ka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in all aspects. RECOMMENDED

8/10 Good

Kuo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stuff are friendly and helpful while the hot spring pond is quite small. The hotel located at roadside, convenient but not much scene to view. The food is delicious but the size is a bit small.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time experiencing a ryokan and this place did not disappoint. Only sad thing is that I was only there (and Noboribetsu, for that matter) for 2 nights. Staffs were friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Shawn

Stayed 1 night in Aug 2023

10/10 Excellent

YEUNWOOK

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
The food is amazing!! Still wowed by it the second time we went after 3 years!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb stay at this ryokan, despite it being a short walk from the main area. We had a room with a view and it was very pleasant. The onsen was great although small. The kaiseki dinner was super delicious and I was pleasantly surprised. I contacted the ryokan prior to arrival to inform them that one of my family member does not eat raw food and they took note of that and made sure that they had replaced all raw food with other options. It is very thoughtful of them to do so. I had a good time interacting with the staff at the breakfast service too. There was a large spread served at breakfast, with a buffet corner in addition to the meal served. I would say that this hotel is extremely value for money!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for a relaxing vacation. Staff were attentive to every detail, food was excellent. Comfortable beds with superb maintenance in room and all facilities. Highly recommended, value for money.
Stayed 1 night in Nov 2019

10/10 Excellent

Ming Roong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryokan Experience Without The Tourist Group
We booked the Junior Suite room as we wanted a non-smoking room. It was very spacious, clean and comfortable. We arrived late afternoon, stopping our car by the side of the road in front of the hotel. Soon enough, someone came rushing out, unloaded our luggages and directed us to the free car park a block away. Kaseiki dinner in our room was great. The small onsens, both indoor and outdoor were great; as good as having our own private baths. This ryokan stay is definitely much better in terms of food, atmosphere and service compared to the more expensive and over rated Lake Toya Nonokaze Resort that we stayed earlier.
Stayed 1 night in Nov 2019

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yay
Excellent service. Short walk to park. Great meals served. Nice onsen
Stayed 1 night in Sep 2019
Response from A.Y. on 19 Oct,2019
Thank you very much for your stay and great feedback. Great to hear from you that had a nice time with us. Please try to visit us again in near future! Kashoutei HANAYA A. Yamaguchi

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I clicked on book a room tonight on orbits in mid September. The computer made a booking for September 30 which I presume to be the next available. I paid with credit card thinking I booked a room for that night in mid September. I found out immediately after booking so I called the hotel right away. The staff agreed to cancel. But I got an email from the hotel via orbits that must cancel thru orbits. This is when I found out IT IS IMPOSSIBLE TO CONTACT outbid when I’m overseas, without I pay for international calling from Japan to the USA. After I returned to the USA, orbits hasn’t been able to cancel my hotel. If orbits doesn’t resolve this with the Japanese hotel, this will be my last time using orbits (been a loyal customer for years for all hotel car and flights). Because IT IS RIDICULOUS ORBITS DOES NOT OFFER EMAIL communication and requests me to make international phone call to orbits for hotel change!
Stayed 1 night in Sep 2019

10/10 Excellent

Shih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, relaxing and amazing hospitality.
One of our best stay in Japan! The inn is pretty small so it's great for a relaxing stay. The highlight of our stay was definitely the service, the staff was really friendly and helpful. Besides that, both dinner and breakfast were amazing too. The food was not only tasty but they look so pretty too. The onsen was a little small but since the inn isn't big, the onsen won't be crowded. We even get to enjoy it just to ourselves. Overall, it was definitely worth the money and if you are looking for a quiet and less crowded stay, this is the place.
Stayed 1 night in Jun 2019
Response from A. Yamaguchi on 23 Jul,2019
Thank you very much for your stay and positive feedback, your comments motivates us a lot. Great to hear you could feel relax and enjoy our dinner and breakfast. I as the manager of this ryokan, I always think if I was a guest in here. I know our establishment is quite limited, but we can do many things to make our guests happy. Hope to see you again in near future. Kashoutei HANAYA A. Yamaguchi

10/10 Excellent

jihyun

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2019
Response from A. Yamaguchi on 1 Jul,2019
Thank you very much for your stay and giving your feedback. It motivates us a lot. Hope you could choose to stay here again in near future. Kashoutei HANAYA A. Yamaguchi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from A. Y. on 1 Aug,2019
ご来館頂きありがとうございます。 ご満足いただけましたでしょうか？ もしお気に入りいただけましたら、近い将来再度ご利用頂けますようお願い申し上げます。 お待ち申し上げます。 花鐘亭はなや 女将　山口

8/10 Good

Saharudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation
If you’re looking for a very quiet and traditional place to relax, this is it. I had the whole onsen by myself it’s not crowded except for some local tourist. The location of this place is quite a distance from town but shuttle service provided. We drove there and was provided with free parking. The breakfast was served traditional Japanese. This is an onsen so there is no attached bathroom but only a toilet and a basin. Overall I enjoyed my stay here though it’s abit expensive for 3pax.
Stayed 1 night in Apr 2019
Response from A. Yamaguchi on 29 Apr,2019
Thank you very much for your feedback. Sorry for this late reply. Great to know you could feel relax at our ryokan. Hope you come again in near future. Kashoutei HANAYA A. Yamaguchi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ryokan
Good location Helpful staff Clean and comfortable
Stayed 2 nights in Feb 2019
Response from A.Y on 26 Feb,2019
Thank you very much for staying at Kashoutei HANAYA. Glad to know you have a nice time in here. Hope you could stay again in near future. Also I really appreciate your valuable time to share your feedback. Kashoutei HANAYA A. Yamaguchi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from A. Yamaguchi Kashoutei HANAYA on 3 Jan,2019
Thank you very much for your stay. I would like you to stay again in near future.THank you very much for feedback too!

10/10 Excellent

Pyunghun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff are very kind.
Stayed 1 night in Oct 2018
Response from A. Yamaguchi on 13 Oct,2018
Thank you for choosing our ryokan. It was great to know that you had a nice time with us. Please come back again in different season. Looking forward to seeing you again. Kashoutei HANAYA

10/10 Excellent

LIEW, MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best services
Best service experience and awesome onsen. Make you feel like a home.
Stayed 1 night in Jul 2018
Response from H.Ikeda on 25 Jul,2018
Thank you for staying with us this time. It seems that you are satisfied and I am very happy. Please come and visit again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally clean and spacious room. There is no private bathroom; had to shower in the public bath (no cubicles).
Stayed 1 night in Jun 2018
Response from H.Ikeda on 3 Jul,2018
Thank you very much for using our hotel. There are rooms with a bathroom in the hotel, but it is not a natural hot spring. I would be pleased if you can enjoy natural hot springs in the public bath if you like. looking forward to seeing you coming again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely ryokan. The dinner was excellent and the onsen was perfext.
Stayed 1 night in May 2018
Response from A. Yamaguchi on 1 Jun,2018
Thank you very much for choosing our ryokan.Great to hear that you had an excellent time with us during your stay! Looking forward to seeing you next time in near future. Kashoutei HANAYA

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
The service is great and the staff are very courteous. The place is serene. Had a great vacation with family. I wished they had more food choices for breakfast.
Stayed 1 night in Nov 2017
Thank you very much for your feedback! I really appreciate your comments on us, it motivates us a lot to make more effort. Please come back again in near future. Our garden is also beautiful in different season too. Also I will share your opinion about our food choise for breakfast. Thank you very much. Kashoutei HANAYA A. Yamaguchi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very good service and delicious meals.
Stayed 1 night in Sep 2017

8/10 Good

JosWong, Pickering, On, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Traditional Japanese style small hotel
We stayed there in September 2017. Glad that we have bought the breakfast and dinner package, not only the food were very good, and we could experienced the only traditional Japanese authentic meals in our 10 days in sapporo. The hot springs bath area was not big, but you can have a choice of indoor or outdoor. The outdoor doesn't have magnificent view but you can enjoy the sky and the Japanese landscape with your bath. The rooms are tatami style and has no bathroom , only has 1 toilet. Because it is small, their clientele are local Japanese. ..one good thing is, no large crowd of tourists.
Stayed 1 night in Sep 2017

6/10 Okay

Stanley, Singapore

Liked: Staff & service
Traditional Japanese Hotel
Staffs are very friendly and polite. If you like to experience Japanese style accommodation and sleep on tatami, this is hotel to stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Very good service provided by the friendly staff. Even though the building is only a short 10-min walk from the main strip, shuttle service is available to take the guests to the JR station and to the main strip. A full 8-course breakfast and a full 10-course dinner are included per night stayed. Great value for money.

10/10 Excellent

Andrew, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The original of Japan.
If you are going to stay Noboribetsu, you have to choose this hotel. This hotel provide the best of everything you needed. The staff treat us like 5 star guest. Nice breakfast, onsen, and comfort bed. You should give a try to original Japanese style of living! It's truy a magnificent experience I ever had.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and luxurious
It might be a bit smaller comparing to other ryokans, but we had a good time because: 1. Sulfur hot spring is really interesting 2. Food. The chef is really creative.... we have four additional courses not on the menu, plus the original ~10 courses. By reading the menu and tasting the food, you can really feel the seasonality. 3. Service. They greet you when you get off the bus, and they are super friendly with checkout. Our server was very nice and explained which dish corresponds to which lines on the menu. They drove us to Jigokudani the next day. 4. Location. This place is very quiet, next to a bus stop, and ~15 minutes walk from Jigokudani. You could reserve a free ride to the train station at a certain time if you want. 5. Shampoo and stuff. They have top notch shampoo, conditioner, body wash, etc. I wouldn't buy them myself since they are too expensive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MPY, Plainsboro, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cozy onsen little boutique hotel
We totally enjoyed our stay here at this hotel. We had a little trouble finding the front door, but other than that, we love our stay. We arrived at 10 AM, were informed that we can only check in at 2 PM. So we dropped off our luggage, and head out to the street shops and to have lunch. The shop-street takes about 10 mins walk. We had lunch at the little soba shop (buckwheat noodle served cold or hot), it was delicious. Though, those with bigger appetite should order the set that comes with shrimp tempura and cold soba. We got back to the hotel around 3pm, the rooms (we had 6 in our party) were ready, and our luggage were already there. One of the room is a huge tatami room (straw mat where one sleeps on futon ) that could fit 5-6 futons. It smelled of new straw too. The other room was a corner room that has a balcony, a queen size bed, a dinning room, and a tatami room that could fit 3 futons. The rooms included dinner and breakfast, both had tons of tiny dishes, but one does gets filled up and it was delicious. We also enjoyed the onsen tremendously. Both male and female sides have outdoor onsens, and they switch sides at midnight, so you can see different scenery. The spring waters were pump from underground, contain lots of mineral and has that iconic volcanic smell of sulfur. So the water was grey-ish and murky. The shampoos for body and hair and conditioners were of high quality. Expensive stay but very enjoyable.
Response from A. Yamaguchi on 11 Oct,2016
Thank you very much for staying at Kashoutei HANAYA. I also appreciate your great feedback about us. It was great to hear that you could enjoy our ryokan and hot spring. Hope you could stay again in near future. Thank you very much, Kashoutei HANAYA

8/10 Good

Candy, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay with good meals
We are particular fans of onsen but found the onsen in this hotel pretty small
Response from General Manager on 11 Oct,2016
Thank y ou very much for staying at Kashoutei HANAYA. Sorry for the inconvenience caused you, especially for hot spring. Hope you could still enjoy and feel to come back here again. Looking forward to see you in near future. Kashoutei HANAYA A. Yamaguchi

8/10 Good

Wai Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

レイコ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋での食事が良かったです。 よしかかれるクッション良かった。
Stayed 1 night in Apr 2024

10/10 Excellent

Jae H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Noboribetsu Stay
Loved every minute of my short stay at this adorable, tattoo-friendly ryokan! Both the indoor and outdoor onsen baths were clean and very relaxing, the kaiseki meals for dinner and breakfast were delicious, and the staff were friendly, extremely helpful, and accommodating. Totally regretted booking just one night! The next time I'm in Noboribetsu, I'll be sure to check to see if Kashoutei Hanaya is available for several days!
Stayed 1 night in Dec 2023

10/10 Excellent

MAYUMI

Stayed 1 night in Sep 2023

6/10 Okay

トモミ

Stayed 1 night in Aug 2023

10/10 Excellent

Pak Man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務親切友善，膳食一流
Stayed 2 nights in Jul 2023

10/10 Excellent

gihyeong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
관계자 분들이 모두 친절하였으며 무료 시음 코너도 좋았음 (시간이 2~5시만 이용이 약간 아쉬움) 숙박 자체는 좋았으나 주변 편의 시설을 이용하려면 노보리온천 정류장까지 한정거정 가야 하는 것이 불편할 수 있으나 나갈일이 없었음
Stayed 1 night in Apr 2023

10/10 Excellent

YUNG-SHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
整體體驗很棒，若真要挑毛病的話，感覺溫泉池有點小，但其實也很夠了。
Stayed 1 night in Apr 2023

10/10 Excellent

DONGJIN

Liked: Staff & service
Stayed 1 night in Jan 2023

8/10 Good

SEUNGHUN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
대체적으로 좋은 경험이었습니다 가이세키 석식이나 조식은 방에서 즐길수 있다는 점이 감성적으로나 편한 분위기여서 매우 좋았지만 리뷰나 다른 여관에서의 경험에서 너무 기대를 했었는지는 모르지만 가격을 생각하면 평범한 재료와 맛이었다고 느꼈습니다. 특별히 나쁜점은 없었습니다. 노후되었지만 방은 굉장히 깔끔했으며 오히려 그부분이 개인적으로는 좋은 느낌이었습니다. 화려한 느낌의 방을 기대하신다면 아쉬울수 있을것 같습니다. 가장 좋았던 부분은 온천이었습니다. 상상하고 있던 일본의 온천 욕실의 모습과 유황향이 느껴지는 훌륭한 온천탕은 제 기대를 충족시켜주었습니다. 다만 전체적인 크기가 작은편이라 느껴 사람이 많다면 조금 불편할수 있겠구나 싶긴 했습니다. 직원분들은 굉장히 친절하셨습니다. 어느 사람 할거없이 계속 웃는 얼굴로 대응해주셨던점이 인상에 남습니다. 또한 석조식 시간과 픽업 버스의 운영 및 지원에서 여행객들을 향한 배려를 느끼게 만들었습니다. 노보리베츠를 관광하고 여행에 지친 몸을 달래는데에는 충분히 10점만점을 주기에 아깝지 않은 경험이었습니다. 다만 특별히 시설이 아름답길 기대하시거나 여관에 틀어박혀 여관만을 즐기기에는 규모나 부대시설이 작은편이므로 여관을 메인으로 방문하시는 것보다는 하나의 요소로 보시고 고려하는것이 좋을것 같다는 개인적인 생각입니다.
Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from AY on 15 Mar,2020
ご利用頂き誠に有難うございました。 またのお越しを従業員一同心よりお待ち申し上げます。 花鐘亭はなや 女将　山口

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
합리적 가격의.료칸
친절하고 서비스도 좋습니다. 다만 대욕탕과 노천탕은 생각보다 너무 작았어요
Stayed 1 night in Feb 2020
Response from A. Yamaguchi on 17 Feb,2020
Thank you very much for your stay and feedback. Yes, we are quite small ryokan hotel but hope you liked here! Hope to see you again. Thank you very much!

10/10 Excellent

YI CHUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店規模不大，但是服務跟餐點都很不錯！早餐很棒
Stayed 1 night in Dec 2019
Response from A. Yamaguchi on 17 Feb,2020
Thank you very much for your comments! Great to know you liked our meals. Please come back again in near future,加油中国!

6/10 Okay

Chi Kwong

Liked: Staff & service, room comfort
住宿評價
食物精緻，但離溫泉街有圈遠。 夜晚外出比較麻煩。 房間整潔，服務貼心，但溫泉比較細！
Stayed 1 night in Dec 2019

8/10 Good

KIN LUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Masako

Liked: Cleanliness, property conditions & facilities, room comfort
親切にして貰って良かったけれど、女性従業員の方がバタバタしているから、朝食の時に目について落ち着かなかった。
Stayed 1 night in Sep 2019
Response from A.Y. on 2 Oct,2019
ご利用頂きまして誠に有難うございました。 せっかくのご滞在でしたのに、手前共の至らなさからごゆっくりとお過ごし頂けなかった面もあったようで、大変失礼いたしました。朝食会場は何かとご不便をおかけしたかと存じますが、今後改善を重ねる次第でございます。 貴重なご意見誠に有難うございました。 花鐘亭はなや 女将　山口

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
こ綺麗で、快適でした。
Stayed 1 night in Sep 2019
Response from A. Y. on 10 Sept,2019
お褒めの言葉を頂きまして誠に有難うございます。 またお会い出来ますことを、心よりお待ち申し上げます。 ご利用頂きまして有難うございました。 花鐘亭はなや 女将　山口