We had generally a good stay in this resort until an incident took place in the main dining facility, Rempah-Rempah, involving my young daughter. Her toe got cut through by the sliding door as it kept on closing on her as she was walking through it. While the ground staff, drivers were very attentive and accomodating by providing first aid and drove us to the hospital as she was bleeding. It was the Manager on Duty's follow up action that really disappointed us. Despite looking symphatetic, her action said otherwise. She clearly suggested it was not the resort's responsibility for what had happened. The staff in the restaurant even mentioned that the sliding door's censor was less responsive with short people, including children. It's funny how they are not attending to this issue as this resort is categorised as family friendly resort, hence lots of young tourists. It's like an accident waiting to happen, which she disagreed. After what had happened, the least she could do was to offer for the medical bill to be reimbursed as this incident took place in a public place where she was on duty. Instead, she only offered a fruit platter as consolation, what a joke.
