Interior detail
Check availability

Reviews of Hotel KOZA

3 out of 5
Hotel KOZA
2-1-29 Uechi, Okinawa, Okinawa

Reviews

8.6

Excellent

Rating 10 - Excellent. 142 out of 317 reviews" "
Rating 8 - Good. 128 out of 317 reviews" "
Rating 6 - Okay. 36 out of 317 reviews" "
Rating 4 - Poor. 9 out of 317 reviews" "
Rating 2 - Terrible. 2 out of 317 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night shift front desk clerk Mr Izumi excellent customer service. He welcomed us, home away from home.
Stayed 4 nights in Apr 2024
Response from Izumi, Front Clerk on 10 Apr,2024
We are glad to hear your kind comment. We hope that your stay at our hotel became so cozy and exciting.We are looking forward to seeing you again, and your next flight will not delay so long no more!

10/10 Excellent

Dzianis

Travelled with group
Clean. This thing makes me happy. Helpful staff.
Stayed 1 night in May 2023
Response from ホテルコザ on 12 May,2023
Thank you for using our hotel.I'm sorry for the words of praise.looking forward to seeing you coming again.

10/10 Excellent

Shoayb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Made sure privacy was maintained & were very easy to speak to.
Stayed 2 nights in Apr 2023
Response from ホテルコザ on 23 Apr,2023
Thank you for using our hotel.I'm sorry for the words of praise.looking forward to seeing you coming again.

10/10 Excellent

Yul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Response from ホテルコザ on 8 Jan,2023
Thank you very much for your staying. We look forward to seeing you again

10/10 Excellent

antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2022
Response from hotel koza on 3 Nov,2022
Thank you very much.We are looking forward to seeing you coming again.

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good
Stayed 1 night in Sep 2022
Response from hotel koza on 3 Nov,2022
Thank you very much.We are looking forward to seeing you coming again.

10/10 Excellent

Aidin

Stayed 5 nights in Aug 2022

8/10 Good

Jamie

Stayed 2 nights in May 2022

10/10 Excellent

Kazumi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room!
Small but very functional room. They serve bread & coffee for free every morning😀 SanA store nearby.
Stayed 1 night in May 2022
Response from hotel koza on 22 May,2022
Thank you for your booking and staying. Please,come here again.

10/10 Excellent

Koji

Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All is good and nice staff they are friendly and reliable
Stayed 1 night in Mar 2021
Response from HOTEL　KOZA on 17 Apr,2021
Thank you for staying Hotel koza. We are looking forward to next your coming.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from HOTEL　KOZA on 17 Dec,2020
Jose様、ご評価いただきありがとうございます。また新たなご予約承り致しました。お越しをお待ちしております。

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Yeung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay
Although the room is small but still worth to stay. They provide almost everything we need in the room. We like the shower, the pressure is pretty enough, even better than our home's. The room is clean. Breakfast is included but not much choice. Remember to put the crossiant & bun into the oven for 2 mins. They provide 2 coffee, one with aroma but the other one don't. Location is easy to find & near the Okinawa Zoo. Price of the room is attractive. Definitely will choose to stay next time if I need to stay in Okinawa City.
Stayed 6 nights in Dec 2019

8/10 Good

Collin

Liked: Cleanliness, staff & service, property conditions & facilities
The room is extremely small, and the bed was a bit too firm but other than that it was a pleasant experience.
Stayed 1 night in Dec 2019

8/10 Good

whitestone, Yokohama, Japan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located at center of Okinawa city. Supermarket and some restaurants are just around the corner. Security of this hotel is very good because guest can't use the elevator unless they touch the panel by room key. There is a limited parking but they have parking lots in three different locations, so normally you can park your car without any problem.
Stayed 3 nights in Dec 2019

10/10 Excellent

Ai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have small breakfast in every morning that is free for the customers.
Stayed 3 nights in Dec 2019

8/10 Good

Jose

Stayed 9 nights in Oct 2019

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and affordable; great location, easily accessible. Bed was a bit hard but clean; sheets changed daily.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Typical business hotel
Typical business hotel. Didn't like the fact of them insisting on seeing my residency card and not asking for any identification of my Japanese colleague. Breakfast was just bread and weak coffee. Bed was firm to hard but had 6 pillows with different firmness.
Stayed 1 night in Aug 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great air conditioning, clean and the staff were friendly and efficient. The rooms were well-looked after.
Stayed 3 nights in Jul 2019

4/10 Poor

Yagmur

Liked: Cleanliness
Disliked: Staff & service, room comfort
On the website rooms look much much bigger than reality, so be careful the room is going to be very tiny, way too small for two adults. You only get one key so if one leaves the room there is no way for the other to go up since the elevator needs the room key to unlock the floor. I asked for a second key but I was told no “only one key”, I think the hotel does this to limit the use of ac when the guests are not in the room, which would have been good because Okinawa gets extremely hot and humid. Check out is at 10 unlike most other hotels at 11. If you have car rental or personal car 500 yen or $5 daily parking fee and parking spots are tiny as well and limited. Staff was friendly and hotel is very clean but I will not book with this hotel again. I think the hotel is more for local guests not for westerners.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 10 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff were extremely incompetent in working to assist my spouse with checking in to her new room. We had reserved another room following the expiration of her current room, and she would if had to wait five hours in the lobby between switching rooms, rather than let her stay in her current room to wait the other room. Poor service to a recurring customer. On top of this, my spouse had to listen to the staff make unprofessional remarks regarding the situation above. They thought she didnt understand..(the manager allowed this by the way). Shame on this business! Hopefully the staff have improved to respectfully assist their guests. I would try this place only as a last resort.. there are much better places at half the price.
Stayed 13 nights in Jun 2019

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommendable!
The hotel room I is small but very clean and nice. Carpet and bathroom are really clean, room is complete with all the things I need, wi-fi is free and strong, employees are polite and accommodating.
Stayed 5 nights in Apr 2019

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendations
The bathtub should have a handle and a mat for safety. Maid did not clean or replace used cups. Free pastry and coffee were good but I was not allowed to take pastry into my room. Why/ Coffee was allowed to take to my room. A/C and heater remote was only written Japanese and not English. Same for microwave. TV had no English channel.Should have a couch in lobby (2nd floor).
Stayed 7 nights in Apr 2019

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Small and uncomfortable but clean
The hotel is designed for business people and the rooms are very small. We had a twin room, therefore a bed each with barely any additional room for our luggage. The bathroom was a capsule style bathroom and somewhat a kin to being on an aircraft. I am used to Japanese baths being small but this one was too small. The hotel offered a free breakfast of bread rolls and croissants with coffee or juice. This was ok to say it was free. We were staying in the hotel due to visiting a friend near by however the area the hotel is in is not pleasant. Everything was closed except local convenience stores and bars I personally would not go in to.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Everything was clean & accessible. The staff were sweethearts & catered to our needs.
Stayed 14 nights in Dec 2018

6/10 Okay

C, United States

Liked: Cleanliness, staff & service, property conditions & facilities
Seemed like a newer hotel, but very small rooms. That seems to be the norm in Okinawa, however. The surrounding neighborhood was a little sketchy.
Stayed 3 nights in Dec 2018

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No parking space
They forced me to park on the street rather than in any of the Hotel’s own parking spaces.
Stayed 1 night in Dec 2018

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and new. The only negative was the beds are very firm and uncomfortable. The "breakfast" is only coffee and bread rolls. The staff was helpful and the location is good for visitors to Kadena AB.
Stayed 7 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Jackie, Savannah, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the staff was so sweet and helpful.
Stayed 7 nights in Jul 2018

10/10 Excellent

Dee, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
1. Full equipment in the room 2. Room size is good , Not too small room 3. Staff cannot speak English well but they can talk via Online translator with your language 4. Not close to the center
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Parking only for rental cars?!
My brother who lives in the area drove me there & we were going to park the car & go for dinner. The staff looked at our license plate & deemed we were local & that parking was for hotel guests only. I was a hotel guest & arranged for my own transportation. It felt as if only rental cars were only allowed on the premises. We explained our situation & eventually the staff agreed to allow us to park. I felt that the situation could have been handled a but more with finesse.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crisp and clean.
Modern hotel right in the heart of entertainment district.
Stayed 2 nights in Jun 2018

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

PETER, Los Angeles, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
Nice business hotel. Brand new! Walking distance to food and shopping. Easy to get transportation. Quiet clean comfortable.
Stayed 8 nights in Mar 2018

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not for me, I made the reservation for a friend (Steve Moses) that had a short notice trip to Okinawa and didn’t have time to find a place so I made it for him. I ended up being charged for the room even though he presented his credit card to the hotel staff.

4/10 Poor

Marvin, California

Disliked: Cleanliness, room comfort
Did not feel comfortable.
The elevator stops at the 2nd floor automatically w/c is the front desk and it's annoying and feel being watch all the time and saw a Cockroach crawling on my tv remote, I reserved 12 nights and after having this experience, decided to leave on my 2nd day, unfortunately wasn't able to get any refund but instead, I was charged more paying $131.00 for taking visitor, I just wish they should just have considered me leaving the remaining 10 nights without charging me extras, so I have moved to downtown Naha made a new reservation w/c is perfect for me and happily spend my remaining 10 days vacation in Okinawa. My 2nd hotel sits in the mid town w/c is close to all tourist spots and felt being home after checking in, hotel staff are nice and made me feel really comfortable w/c is the most important service I'm looking for and it's way more cheaper! (The cockroach part, if you want verification on that complain, I can send you a video!)
Stayed 12 nights in Jan 2018
Response from hotel koza on 5 Feb,2018
I am terribly sorry I heard stories from the staff. It was disappointing in terms of sanitation concerning the room. We deal with it promptly, we will not sell the room until we can cope, we have processed it. In addition, we will refund processing to you, so please check. I'm really sorry this time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Everything was perfect for me , we enjoyed our stay.
Thank you very much for using Hotel Koza. We will make efforts to further improve the service from now on, with the words of compliment you received as the basis of business. We sincerely hope for continued patronage and guidance.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but very small room...
Great location and the customer service was excellent. Brand New Hotel, clean but room was very small... Will stay there again because location to eating facilities and night life is excellent...
Thank you for your compliment. It seems to be a hotel that everyone can use in the future I will do my best. I am waiting for the use of another.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good One
Almost brand new, very convenient area and great value for the rate. I will return again, zero issues !
We will strive to take seriously the matter you pointed out. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment. Room is very clean and cozy even though it is small.
Stayed 4 nights in Oct 2017
Response from HOTELKOZA on 8 Nov,2017
Thank you for your compliment. We have pointed out Collecting information on English skills and tourism will do its best as a future subject. I will be waiting for the next visit.

8/10 Good

もものママ, 福岡

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新しくてきれい
新しくてきれいでした。ホテルはかなり良かったと思います。目的地のミュージックタウンも近かったし。ただ、周りにあまり何もなく夜の食事の場所を見つけれませんでした。ホテルの方に聞けば良かったのかも知れませんが...
Stayed 1 night in Oct 2017
Response from hotel koza on 7 Nov,2017
ホテルに対するお褒めの言葉有難うございます。 しかしながらお食事場所をご案内できなくて誠に申し訳ございませんでした。日ごろからお客様に目線が行く様に指示をしていましたがこの様に無い事を再度教育して参ります。誠に申し訳ございませんでした.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are a squeeze and the parking lot was an even tighter squeeze. Breakfast was Japanese (of course), but for picky eaters (like myself) you are in walking distance to lots of places. My overall stay was so nice!
Stayed 4 nights in Oct 2017
Response from hotel koza on 7 Nov,2017
Thank you for your compliments during your stay. However Your words in impressions in rooms, parking lots There is no excuse. As we can improve even a little, we deal with every day thinking about it. Please wait a moment now. When it is improved, we are considering posting on the official website. Thank you for publishing the word-of-mouth information of this time.

6/10 Okay

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and new hotel. Great for business travelers, but it's not marketed or advertised correctly. The room did not fit 2 adults comfortably. Traditional Japanese breakfast.
Very clean and new hotel. Thank you for receiving rewards and rewards for business travelers. However, I am really sorry that the room is not comfortable for the two adults. However, I have announced an appropriate size for reservation sale, but I would like to improve the announcement content. In addition, breakfast is provided free of charge from the hotel. The period ends on March 31, 2018. Thank you very much.

8/10 Good

Tomomi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Rie

Stayed 1 night in Mar 2024