Reception

Reviews of Toyoko Inn Osaka Itami Kuko

3 out of 5
Toyoko Inn Osaka Itami Kuko
2-13-16, Hotarugaike-Nishimachi, Toyonaka, Osaka

Reviews

8.0

Very good

Rating 10 - Excellent. 338 out of 1002 reviews" "
Rating 8 - Good. 410 out of 1002 reviews" "
Rating 6 - Okay. 190 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

DESMOND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Excellent staff. Hearty breakfast. Cozy lobby.
Stayed 1 night in Apr 2024
Response from 東横INN大阪伊丹空港 くちこみ担当 on 27 Apr,2024
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .

6/10 Okay

Charles

Stayed 1 night in Apr 2024
Response from 東横INN大阪伊丹空港 くちこみ担当 on 1 May,2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Eqsy access to airport but thats mostly it very far from everything.
Stayed 1 night in Mar 2024
Response from 東横INN大阪伊丹空港 くちこみ担当 on 7 Apr,2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Thank you very much for posting valuable opinion this time.

10/10 Excellent

Etsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the airport, and they offer the shuttle bus to the airport, it's very convenient.
Stayed 1 night in Apr 2024
Response from 東横INN大阪伊丹空港 くちこみ担当 on 7 Apr,2024
This time, thank you for staying at our hotel from some hotels.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.

10/10 Excellent

Terumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & safe area. Shuttle bus was a big plus
Stayed 1 night in Mar 2024
Response from 東横INN大阪伊丹空港 くちこみ担当 on 14 Mar,2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We look forward to seeing you soon on your next visit.

10/10 Excellent

Koichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel drivers are so friendly! Clean room and quiet
Stayed 1 night in Feb 2024
Response from 東横INN大阪伊丹空港 くちこみ担当 on 14 Mar,2024
This time, thank you for staying at our hotel from some hotels.We sincerely look forward to your visit.

10/10 Excellent

Misako

Stayed 1 night in Feb 2024
Response from 東横INN大阪伊丹空港 くちこみ担当 on 22 Mar,2024
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。いただきましたご意見を元にサービスの改善により一層精進いたします。

8/10 Good

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and lots of space to open our luggage and clean. But price are little bid expensive than other Toyoko inn. Usually other one cost less….
Stayed 1 night in Dec 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 10 Jan,2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.

6/10 Okay

LAW

Travelled with family
Stayed 1 night in Dec 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 27 Dec,2023
先日はご宿泊頂き誠にありがとうございました。

8/10 Good

Kieran

Stayed 1 night in Dec 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 13 Jan,2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。今回頂いたご意見をもとに、より良いサービスの向上を目指し参ります。

4/10 Poor

Nanette

Disliked: Property conditions & facilities
I didn't expect the quality of this hotel to be of lesser expectations after having to take my own Taxi to the hotel instead of shuttle bus they were to provide. The room was very small and the bathroom was very tiny - you had to step up into the floor of the bathroom that was strange. I did do laundry in the late evening and they had to go get laundry detergent - the detergent machine was empty.
Response from 東横INN大阪伊丹空港 くちこみ担当 on 8 Feb,2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 21 Dec,2023
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。

10/10 Excellent

Zhiqiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from 東横INN大阪伊丹空港 on 15 Dec,2023
Thank you!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Osaka
The shuttle service from Itami was fast and frequent. All staff members were friendly and helpful. Breakfast buffet was excellent, including the coffee.
Stayed 1 night in Dec 2023
Response from 東横INN大阪伊丹空港 on 15 Dec,2023
Thank you!

8/10 Good

Angkana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are lots of of train station nearby
Stayed 2 nights in Nov 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 1 Dec,2023
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.

6/10 Okay

Alden

Travelled with group
Itami stay
Basic place near the airport, good for an overnight stay, good airport transfer service
Stayed 1 night in Oct 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 4 Nov,2023
Thank you very much for staying at our hotel the other day.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Staff was very helpful and booked me a cab in the morning. There breakfast was also very nice. Many choices! The room was cute and surprisingly extremely quiet, which can be hard to find in hotels. Nice place. Please note, while some staff can speak some english, it's best to have a translator app on your phone.
Stayed 1 night in Oct 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 1 Nov,2023
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy check in/out and great breakfast
Stayed 1 night in Sep 2023
Response from 東横INN大阪伊丹空港 on 17 Sept,2023
Thank you for staying with us.Thank you for your continued support.

10/10 Excellent

Hiromi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Self-check in and out were easy anf quick.
Stayed 1 night in Sep 2023
Response from 東横INN大阪伊丹空港 on 17 Sept,2023
Thank you for staying with us.We look forward to your next stay.

6/10 Okay

Mark

Hard to find.
Stayed 1 night in Sep 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 1 Nov,2023
Thank you very much for staying at our hotel the other day.We apologize that there were a lot of points that could not meet your expectations.

8/10 Good

Tuan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff friendly and caring. Needs more washers and dryers. Amazing complimentary breakfasts. Old facilities but well kept.
Stayed 2 nights in Aug 2023
Response from 東横INN大阪伊丹空港 on 18 Aug,2023
ご宿泊ありがとうございます。貴重なご意見ありがとうございます。今後ともどうぞよろしくお願いいたします

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 1 Nov,2023
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。またのご利用をスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
I had a very nice stay. The hotel is close to the airport. The next day I was surprise to see a sign that said that there were a couple of burglaries so take a word of caution. Overall the staff was nice and accommodating. The room was clean and comfortable. The free breakfast in the morning was good and there is a shuttle in the morning that takes you to the Itami airport.
Stayed 1 night in Mar 2023
Response from 東横INN大坂伊丹空港 on 5 Aug,2023
Thank you for staying with us.When you come to Osaka, please use Toyoko Inn Osaka Itami Airport.

8/10 Good

Sakai, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good. I found hair behind shower curtain, but other than that, the hotel has good functionality and cost performance.
Stayed 1 night in Jul 2023
Response from 東横イン大坂伊丹空港 on 5 Aug,2023
Thank you for staying with us.I am very sorry about your hair.We will inform the relevant departments immediately.Thank you for your continued suppor

10/10 Excellent

Manabu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient shuttles to/from the airport and the nearby JR station; but they may be within walking distances as well. Variety of dishes served for breakfast.
Stayed 1 night in Jul 2023
Response from 東横INN大阪伊丹空港 on 5 Aug,2023
Thank you for staying with us.Please use it when you come to Osaka.We'll be expecting you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 1 Nov,2023
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。またのご利用をスタッフ一同心よりお待ち申し上げます。

6/10 Okay

David

Stayed 2 nights in Jun 2023
Response from 東横INN大阪伊丹空港 くちこみ担当 on 1 Nov,2023
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。またのご利用をスタッフ一同心よりお待ち申し上げます。

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service to airport was nice. from there I could take limousine bus to Osaka.
Stayed 14 nights in Jun 2023
Response from Amir on 6 Jul,2023
Dear SamThank you for choosing our services.we hope that in the near future you will choose our hotel for your stay. I hope we provided you with one of the best hotel experiences, and you are more than satisfied with our service.Best Regards,

10/10 Excellent

Satoshi

Stayed 1 night in Jun 2023

8/10 Good

Emma

Stayed 1 night in May 2023

8/10 Good

Sagar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best thing is it's Non smoking Hotel so it was smelling Good. They have Free breakfast and transportation to nearest train or airport.
Stayed 1 night in May 2023
Response from Toyoko-inn Osaka Itami Airport on 5 May,2023
Thank you for staying at our hotel and good comment.We will wait for your coming again.Thank you.

10/10 Excellent

Koichi

Stayed 1 night in Apr 2023

8/10 Good

Mikiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Yasushi

Travelled with family, Business traveller
very normal
Stayed 1 night in Apr 2023

10/10 Excellent

Maki

Stayed 1 night in Apr 2023

10/10 Excellent

zhiqiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with excellent service!
Stayed 1 night in Apr 2023
Response from Toyoko Inn Osaka Itami Airport staff on 9 Apr,2023
Thank you for your staying.We hope you will stay here again.Thank you.

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Shimomori

Stayed 2 nights in Feb 2023

10/10 Excellent

Sachiko

Liked: Staff & service, amenities, property conditions & facilities
The room was clean and the staff were very helpful.
Stayed 1 night in Jan 2023
Response from 東横イン大阪伊丹空港 on 18 Jan,2023
Thank you for your stay.We look forward to you next stay.

4/10 Poor

P F and H

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Completey empty restaurant on 5th.floor 'reservations only'. Had to order restaurant-made takeaway and eat in room. Downstairs restaurant booked for party.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place by the airport! Certainly can walk to the hotel from the airport, which was convenient. Good breakfast!

4/10 Poor

Yuichiro, Alliance

Liked: Cleanliness, staff & service
Disliked: Amenities
アメニティは最小限です。自動チェックイン機ですぐにチェックインできます。駐車券をチェックインの際にカウンターに出さなければ500円のところを2000円取られるので注意です。
Response from 東横イン大阪伊丹空港 on 18 Jan,2023
ご宿泊頂きありがとうございます。貴重なご意見ありがとうございます。またのご宿泊をお待ちしております。

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

RON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空港から近く便利でした。
Stayed 1 night in Oct 2022
Response from 東横イン大阪伊丹空港 on 5 Oct,2022
ご宿泊頂きありがとうございます。またのご宿泊を心よりお待ち申し上げます。

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location from airport
Stayed 2 nights in Sep 2022
Response from 東横イン大阪伊丹空港 on 22 Sept,2022
東横INN大阪伊丹空港にご宿泊、アンケートのご協力ありがとうございます。これからもサービスの向上に努めてまいりますので、今後ともよろしくお願いいたします。

10/10 Excellent

Molly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room was really clean and had everything we needed. The room was actually a little larger than many other Japanese hotels we've stayed in. The room was a little dated, but as 20-somethings, this did not bother us at all. We're more interested in price and cleanliness.
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveller

Travelled with group
Near Itani Airport is good point
The place is near to the airport and transportation service is good point.But service is not-so-good.For example, If you need extra towel you may pay for it.There has no pajamas. You should take own pajamas.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020