Beach nearby, beach towels

Reviews of Andaman Beach Hotel Phuket - Handwritten Collection

4 out of 5
Andaman Beach Hotel Phuket - Handwritten Collection
17/1-17/3 Soi Prabaramee 4, Prabaramee Rd., Patong Beach, Patong, Phuket

Reviews

8.2

Very good

Rating 10 - Excellent. 15 out of 40 reviews" "
Rating 8 - Good. 16 out of 40 reviews" "
Rating 6 - Okay. 6 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

7.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Liked: Staff & service, property conditions & facilities
Good
Stayed 4 nights in Feb 2024
Response from Andaman Beach Hotel Phuket on 11 Feb,2024
Thank you for the review!

8/10 Good

Patrick, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel up a small hill from Patong beach Due to location of our room we had to use hotel staff to transport baggage to our room Only ate dinner once in hotel restaurant it was ok but a lot of other better choices around
Stayed 2 nights in Jan 2024
Response from Yann Hervy on 24 Jan,2024
Dear Patrick,Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your time and insights.We're delighted to hear that you found our hotel to be a good choice, and we're glad the location provided a beautiful view. Our team is committed to ensuring a seamless and enjoyable experience, and we are always happy to assist.Your feedback regarding the dinner experience at our hotel restaurant is valuable. We're pleased to hear that it was satisfactory, and we will work on further improvements. Patong Beach indeed offers a variety of culinary options, and we understand the importance of providing guests with choices that suit their preferences.We hope that, despite these minor considerations, you had an overall enjoyable stay. Should your travels bring you back to Patong Beach, we would be honored to welcome you again and ensure a memorable experience.Thank you for choosing Andaman Beach Hotel Phuket Handwritten Collection.Best regards,Yan HervyAssistant Executive Manager

4/10 Poor

István

Travelled with family
So far from the center and the aglomeration is dirty!
Stayed 9 nights in Jan 2024
Response from Yann Hervy on 19 Jan,2024
Dear István,Thank you for sharing your feedback following your recent stay. We appreciate you taking the time to provide your thoughts.We regret to learn that our location did not meet your expectations and that you found it to be far from the center. We understand that the proximity to key areas is an essential factor for some of our guests.Additionally, we're sorry to hear your perception of the surrounding area as dirty. We take all feedback seriously, and we will address this concern with our team to ensure that we are maintaining a clean and pleasant environment for our guests.We appreciate your choosing our hotel, and we hope to have the chance to improve your impression during any future visits.Best regards,Yann HervyExecutive Assistant Manager, Andaman Beach Hotel Phuket - Handwritten Collection

8/10 Good

eliran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from The Andaman Beach Hotel Team on 19 Aug,2023
Dear eliran,Thank you for your rating. While we don't have specific details about your experience, we appreciate your feedback. If you have any insights or suggestions about your stay that could help us improve, please feel free to share. We aim to provide the best possible experience for our guests, and your input is valuable in helping us achieve that goal. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,The Andaman Beach Hotel Team

8/10 Good

Carl

Stayed 5 nights in Jun 2023
Response from The Andaman Beach Hotel Team on 19 Aug,2023
Dear Carl,Thank you for rating your stay. We appreciate your feedback and hope you had an overall positive experience during your time with us. If you have any specific comments or details to share about your stay that could help us improve, please feel free to provide more information. Your input is valuable to us, and we're committed to making every guest's stay as enjoyable as possible. We hope to have the opportunity to welcome you back in the future.Warm regards,The Andaman Beach Hotel Team

10/10 Excellent

fady

Stayed 5 nights in May 2023
Response from The Andaman Beach Hotel Team on 19 Aug,2023
Dear Fady,Thank you for providing a perfect rating for your stay. We're delighted that you had a great experience with us. Your satisfaction is important, and we hope to welcome you back for another fantastic stay in the future. If you have any specific feedback or details to share about your experience, we'd be happy to hear from you. Thank you for choosing us, and we look forward to hosting you again.Warm regards,The Andaman Beach Hotel Team

10/10 Excellent

Matthew Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2023
Response from The Andaman Beach Hotel Team on 7 Jun,2023
Dear Matthew Jerome,Thank you for rating us a perfect 5! We take great pride in providing our guests with the best possible experience, and we're thrilled that you enjoyed your stay with us. We look forward to welcoming you back for another great stay in the future."Warm regards,The Andaman Beach Hotel Team

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Fantastic service but the decor in the rooms was 'tired'
Stayed 4 nights in Apr 2023
Response from The Andaman Beach Hotel Team on 12 May,2023
Dear Joseph,Thank you for taking the time to provide us with your fantastic rating and review. We are thrilled to hear that you were satisfied with the services we provided during your stay.At The Andaman Beach Hotel Phuket, we value our guests' feedback and take it seriously. We have improvement plans in place and are waiting for the right time to put them into action.We appreciate your previous stay with us and look forward to welcoming you back again soon.Best regards,The Andaman Beach Hotel Team

10/10 Excellent

william

Stayed 2 nights in Apr 2023
Response from The Andaman Beach Hotel Team on 12 May,2023
Dear William,Thank you for taking the time to provide us with such a wonderful review. We are thrilled to hear that you were satisfied with our products and services. We value your feedback and hope to have the opportunity to welcome you back to our hotel in the near future.Best regards,The Andaman Beach Hotel Team

10/10 Excellent

MELISSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, breakfast has amazing variety. Pool clean.
Response from The Andaman Beach Hotel Team on 18 Apr,2023
Dear Melissa,Thank you for your amazing feedback!We are delighted to learn that you enjoyed our breakfast, pool, and were fully satisfied with our facilities and services.We are looking forward to welcome you back again!Best regardsThe Andaman Beach Hotel Team

8/10 Good

Chin Tian Kenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A decent resort with basic amenities on its premises. Check-in was fast, staff were friendly. Very basic room amenities such as average quality disposable toothbrushes, bar soap for hand wash, etc. Pillows were too soft though. Stayed in a sea view room, quiet from the noise, aircon was comfortably cold. 3 min walk to Patong Beach.
Stayed 4 nights in Mar 2023
Response from Mr. O on 4 Apr,2023
Dear Chin Tian Kenny,Thank you for choosing to stay with us on your previous holiday. It was our pleasure to provide you with exceptional service and top-notch facilities. We are thrilled to hear that you enjoyed your stay with us.We can't wait to welcome you back to our hotel on your next visit. Please let us know if there's anything we can do to make your stay even more enjoyable.Best regards,Ekkaphop DuangjitFront Office Manager

2/10 Terrible

Jazmyn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was the WORST hotel I've stayed in in years. I made a tiktok about it jazmynjw. All of the photos online are OLD! This is not how it looks today. It was not clean. The floor under the bathroom sink was corroding. There were stains on the walls. It is not wheelchair accessible AT ALL! There are several flights of stairs to get to the elevators. My friend had to switch rooms because the smell was so bad in the first and the second room smelled too. We asked them to come clean but it was to no surprise, they are not good at cleaning at all! My key to my room did not work after dropping my bags. The food was terrible. We ordered two different pizzas and they were out of one of them so they just gave us a different pizza....and still charged us for the pizza we didn't order. Then they threw away our leftovers when we asked for a box. They did make us a new pizza. OMG this was bad. I could say more but I'm trying to forget about it.
Stayed 3 nights in Mar 2023
Response from The Andaman Beach Hotel Phuket Team on 17 Mar,2023
Dear Jazmyn,Thank you for having stayed with us and we are sorry to hear about your dissatisfaction.We wished you had raised your concerns during your stay to give us chances to fix the problems and make your stay more enjoyable.We are glad to know about the balcony door which you had hard time to figure to operate and that got cleared after our technician went to your room.Chef Carlito freshly bake our pizzas from the Wood-fire oven and we usually enjoy very good comments from our Guests. We are sorry that we run out of your topping that day and that our staff did not understand you asked for your left over to be taken away. However, our service staff swiftly ask for a new pizza to be cooked for you to enjoy later in your room, on a complimentary basis.We are also happy that you took our special offer from expedia and could stay in one our our seaview suite at a fraction of the price.Again, please accept our apologies for the sub-standard services you received, and rest ensure we will address your issues during our training session.With kindest regardsThe Andaman Beach Hotel Phuket Team

8/10 Good

Tak Lai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very quiet and its near to the Patong beach
Stayed 3 nights in Mar 2023
Response from The Andaman Beach Hotel Phuket Team on 7 Apr,2023
Dear Tak Lai,We are delighted to hear that your stay with us was perfect in every way. Your amazing review has made our day and we will be sure to share your kind words with our team. We look forward to your next visit.Warm regards,The Andaman Beach Hotel Phuket Team

10/10 Excellent

Yeng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Patong Beach! Excellent view, could see the whole beach from my hotel room!
Stayed 5 nights in Feb 2023
Response from The Andaman Beach Hotel Phuket Team on 7 Apr,2023
Dear Yeng,Thank you for your wonderful feedback and for choosing to stay with us. We're thrilled to hear that you enjoyed our facilities and found our staff to be friendly and helpful. We hope to have the opportunity to serve you again soon.Warm regards,

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hidden gem!
This was a great experience at this hotel, it's a real hidden gem at the end of Patong Beach. The staff was nice and friendly, the food at the restaurants was top notch. They engaged our group every time we were in the lobby, and were very accommodating. Would stay again.
Stayed 3 nights in Dec 2022

8/10 Good

Nai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to patong beach but is a very busy area. Noisy at night. If you like quiet I rec another neighborhood.

6/10 Okay

Saud

Travelled with group
Disliked: Cleanliness, staff & service
Check in was a bit slow, my key was done and made but was not handed to me until my friend was checked in after me and got his key before me. Remember people, this a vacation. Staff was not friendly at first, and yes, I know this is a 4 star hotel but come on. The room I reserved was the biggest one they got, and it was good, BUT,,,,,the bed and pillows smelled terrible!! I had to take out the bathrobe and lay it over the pillows and over my head. Very noisy AC unit Terrible!

6/10 Okay

Ken

Travelled with group
Liked: Staff & service, amenities
This hotel was nice and a Goff value. The amenities are a bit lacking in quality. The bed was not all that comfortable and there were some maintenance that seemed to have been neglected.
Stayed 2 nights in Jul 2022
Response from James Hang on 26 Jul,2022
Dear Ken, Thank you for your comments and for being our guest! We appreciate your valuable commendation which will help and motivate us to strife for the best ! Thank you and we hope to see your return to The Andaman Beach Hotel Phuket! Best Regards James Hang

10/10 Excellent

WILLIAM P

Liked: Cleanliness, staff & service, property conditions & facilities
Staff helpful
Stayed 4 nights in Apr 2022

10/10 Excellent

Edward K, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the north end of Patong Beach, up a small hill reached via a narrow winding residential Soi…this modern, newer hotel offers a nice alternative to most hotels in Patong. It requires transportation to come and go from central Patong (Bangla Road area). The staff is excellent and attentive…the facilities include a pleasant swimming pool, centrally located half the way between the lobby area and the main hotel rooms building. Due to its layout, reaching most rooms from the lobby requires climbing stairs that meander through the well kept gardens and pool area, reaching the elevators on the upper main guest room building. The beach is a short walk down the hill… The location is quiet as it sits high off the main road. The only exception is the loud speaker chanting coming from the local mosque several times a day, crack of dawn and sunset included! The hotel has a small restaurant. Dinner was a one time experience as we found it lacking in quality and overpriced. Overall, we enjoyed our one week stay in the hotel. The large suite on the third floor was comfortable and offered an airy experience with a condo feel! Would definitely stay here again! Tip: excellent laundry service at a small local shop right in front of the hotel!
Stayed 7 nights in Apr 2022
Response from The Andaman Beach Hotel Team on 21 Apr,2022
Dear Edward & Seattle, Thank you very much for taking the time to write a review and all the kudos. Your constructive comments have been carefully noted and we have been working continuously to improve the quality of food. We are very happy to hear that you have enjoyed your stay with us and hope to welcome you back again soonest. All the best!

10/10 Excellent

Caitlin

Stayed 2 nights in Jan 2022

10/10 Excellent

Sheherazade, Villepinte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Yann HervyExecutive Assistant Manager, Andaman Bea on 1 May,2024
Dear Sheherazade,Thank you for your rating! Kind regards,Yann HervyExecutive Assistant Manager, Andaman Beach Hotel Phuket - Handwritten Collection

8/10 Good

Andre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Alles in allem ein ordentliches Hotel. Sauber, freundliche Mitarbeiter und am Rande von Patong und somit auch ruhig gelegen. Alles gut erreichbar. Einziger kleiner Nachteil, einen Kleiderschrank gibt es nicht. Eine Stange mit Bügeln und zwei Schubladen.
Stayed 8 nights in Feb 2024
Response from Andaman Beach Hotel Phuket on 21 Feb,2024
Dear Andre,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your positive feedback and are pleased to hear that you found our hotel to be clean, with friendly staff and a quiet location on the outskirts of Patong.We also value your constructive feedback regarding the absence of a wardrobe in your room. Your input is important to us, and we will certainly consider ways to enhance our room amenities to better meet the needs of our guests.We're glad that overall you had a decent experience and that everything was easily accessible during your stay. We strive to continually improve our services based on guest feedback.Thank you for choosing our hotel, and we hope to welcome you back in the future for an even more enjoyable stay.Best regards,Yann HervyExecutive Assistant Manager, Andaman Beach Hotel Phuket - Handwritten Collection

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Yann Hervy on 21 Jan,2024
Dear Herbert,Thank you for taking the time to share your feedback with us. We appreciate your recent stay and are delighted to hear that you had a positive experience overall.We are constantly striving to provide exceptional service, and your insights are invaluable in helping us achieve that goal. If there are specific aspects of your stay that stood out to you, or areas where you believe we can improve, we would love to hear more details.Our team values your feedback and hopes to have the opportunity to welcome you back for an even more enjoyable stay in the future. Please feel free to reach out if there's anything we can do to make your next visit outstanding.Thank you once again for choosing the first Handwritten Collection hotel in Thailand, and we look forward to hosting you again soon.Best regards,Yann HervyAssistant Executive Manager

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien. Chambre avec vue sur mer conseillé
Stayed 3 nights in Jan 2024
Response from Yann Hervy on 20 Jan,2024
Cher Mehdi,Merci beaucoup d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour agréable.Nous sommes heureux de savoir que vous avez apprécié la chambre avec vue sur la mer. Offrir une expérience mémorable à nos clients est notre priorité, et vos commentaires sont précieux.Si vous avez d'autres suggestions ou si vous avez des préférences spécifiques pour votre prochain séjour, n'hésitez pas à nous le faire savoir. Nous sommes là pour rendre votre séjour aussi agréable que possible.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche.Cordialement,Yann HervyExecutive Assistant Manager, Andaman Beach Hotel Phuket - Handwritten Collection

8/10 Good

Eivind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Yann Hervy on 20 Jan,2024
Dear Eivind,Thank you for taking the time to share your thoughts! We're thrilled to hear about your positive experience with us.It's fantastic to know that we were able to meet your expectations and make your visit enjoyable. We strive to create memorable experiences for our guests, and it's reviews like yours that motivate us to keep up the good work.Our team works hard to ensure that every guest feels welcomed and well taken care of.Your feedback is invaluable to us, and we look forward to serving you again on your next visit. If there's anything specific you think we could improve or if you have additional comments, please feel free to share. We're always eager to enhance our guests' experience.Once again, thank you for choosing us, and we can't wait to welcome you back soon!Best regards,Yann HervyAssistant Executive Manager

4/10 Poor

Kana

Disliked: Cleanliness, property conditions & facilities
スタッフのサービスは良かったが、清掃がいきとどいておらず、不衛生でした。そして古くて、設備が壊れていた。室内の灯りが少なく暗かった。
Stayed 2 nights in Aug 2023
Response from The Andaman Beach Hotel Team on 18 Sept,2023
Dear Kana,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff's service to be good; however, we sincerely apologize for the cleanliness issues you experienced. Maintaining a clean and sanitary environment is of paramount importance to us, and we take your comments seriously.We're also sorry to hear about the aging equipment and lack of lighting in your room. Your feedback highlights areas where we need improvement, and we will address these concerns to enhance our guest experience.We appreciate your input, and we hope to have the opportunity to welcome you back in the future with a much-improved stay.Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Andaman Beach Hotel Team on 19 Aug,2023
Dear Valuable Guest,Thank you for your rating. We value your feedback, although we don't have specific details about your experience. Your input is important to us as we continually strive to enhance our services and provide a positive experience for all our guests. If you have any insights or suggestions that could help us improve, please don't hesitate to share. We hope to have the pleasure of welcoming you back in the future and ensuring your stay exceeds your expectations.Warm regards,The Andaman Beach Hotel Team

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort & Hospitality maximum!!
Friendly staff, perfectly located ( 3 min from Patong Beach ). Really happy with our stay at the Andaman Beach Hotel! Beyond our expectations! Refreshing drinks during our easy check-in! Thanks to Kat for the warm welcome & your all time positive energy! Then TaTa kindly carried our luggage and took us to our room on his buggy. Champion! Quiet, clean, bright and cozy bedroom with ocean & pool view! They even updgraded us with a King size bed! Thank you, Lou for always trying your best for the client satisfaction! Breakfast for every tastes, two restaurants with quality Thai & oriental food but also excellent pizzas, burgers… the Chef & their assistants are too good! You will love any cocktail passionately made by the one & only Jay!! Pure genius and what a kind heart! So is the manager, Khun Chatz with his hospitality, sense of humour and professionalism. Not every hotel has a gym that clean, spacious and equipped. We spent 10 days there, were offered free drinks (again) to celebrate our first week… can you believe it?!? Thanks to all of you for making us feel like home during our stay. We will be back! xx
Stayed 10 nights in Apr 2023
Response from The Andaman Beach Hotel Team on 20 May,2023
Dear Jean,Thank you very much for taking your valuable time and sharing such kind thoughtful feedback.We are thrilled to know you had an amazing holiday with us and we will ensure to share your positive feedback to Kat, Tata, Lou, Chef and team, Jay and Khun Chatz for their dedication making your stay most memorable one.We look forward to welcoming you back to our hotel sometime soon. Please do not hesitate to let us know if we can help you plan your next stay.Best regards,The Andaman Beach Hotel Team

8/10 Good

Hiroaki, Wattana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from The Andaman Beach Hotel Team on 12 May,2023
Dear Hiroaki,Thank you for taking the time to provide us with a fantastic rating. We are thrilled to hear that you enjoyed your stay with us and we appreciate your support.We hope to welcome you back to our hotel in the near future and provide you with another memorable experience.Best regards,The Andaman Beach Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from The Andaman Beach Hotel Team on 18 Apr,2023
Dear Anonymous,Thank you for choosing to stay with us and give us good rating score!We are thrilled you enjoyed your recent stay with us and looking forward to welcome you back again.Best regards,The Andaman Beach Hotel Team

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
가성비 괜찮은 호텔
장점 1. 파통비치 도보이용 2. 저렴하다 3. 뷰 정말 좋다 단점 1. 수영장 수질관리 별로다 2. 짐들고 숙소가기 정말 어렵다. (버기카 타야됨) 3. 리셉션직원 불친절하다(cat 여자직원)
Stayed 3 nights in Mar 2023
Response from The Andaman Beach Hotel Team on 18 Apr,2023
Dear Anonymous,Thank you for taking the time to provide us with your detailed feedback.We apologize for any inconveniences you may have experienced during your stay with us. We have looked into the issues you raised regarding water quality and luggage services, and have taken steps to ensure that similar incidents do not happen in the future. We will also be addressing this with our staff to ensure better service for all our guests.Once again, thank you for your comments, and we hope to have the opportunity to welcome you back and provide you with a better experience.Best regards,The Andaman Beach Hotel Team

6/10 Okay

Mike

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Zimmer sind sehr schmutzig und die reinigungskraft kann man leider nicht ernstnehmen.
Stayed 7 nights in Mar 2023
Response from Mr. O on 4 Apr,2023
Dear Mike,Thank you for taking the time to provide us with valuable feedback regarding your recent stay with us. We are sorry to hear that your room cleanliness fell short of your expectations. We apologize for any inconvenience caused and assure you that we will take measures to address the issue and improve our cleaning standards.Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back again in the future.Best regards,Ekkaphop DuangjitFront Office Manager

6/10 Okay

Jørgen Frederik

Liked: Staff & service, room comfort
Disliked: Cleanliness
Søg andetsteds
Det er ikke rent i værelset. Og maden er ikke godt nok, meget skuffende mad oplevelse. Og der er meget larm i hotellet.
Stayed 8 nights in Mar 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, service and location
Great stay for 5 days. Beautiful view to sea and pool. Although others have Mountain View - from guest having Mountain View they would have preferred ocean view. The walk from main road to hotel reception and the amount of stairs from reception to the elevator is fine. Although not good for people have trouble with legs. They do offer golf shuttle to the escalator just ask for it. Rooms are good in modern style. Although the toilet could use some paint. But overall good. The location is very fine you prefer to be in a distance to the party street Bangla Road. Good distance to beach. And a little hidden quiet place with nice view is 5 min away once you stand at the Main street called Seasalt Lounge and Grill. Also Kamala beach is worth to go to if you need a quick get away from traffic noice. Kim/Denmark
Superior room with ocean view
Stayed 5 nights in Jan 2023

6/10 Okay

NANA, URAYASU-CITY