Outdoor pool, pool umbrellas, pool loungers

Reviews of Fusion Suites Phuket Patong

5 out of 5
Fusion Suites Phuket Patong
5/5 Phrabarami Road, Patong, Phuket

Reviews

9.0

Wonderful

Rating 10 - Excellent. 176 out of 280 reviews" "
Rating 8 - Good. 78 out of 280 reviews" "
Rating 6 - Okay. 18 out of 280 reviews" "
Rating 4 - Poor. 5 out of 280 reviews" "
Rating 2 - Terrible. 3 out of 280 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chee Hin Timothy

Travelled with group
Liked: Cleanliness, amenities
Good
Stayed 3 nights in Apr 2024
Response from Krittamon on 2 May,2024
Dear Chee Hin Timothy,It is wonderful to hear that you had a positive experience at the hotel! Look forward to welcoming you back to Fusion Suites Phuket Patong soon !Warm regards,Krittamon B.General Manager

4/10 Poor

Ginna Paola Cardenas

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Krittamon on 1 Apr,2024
Dear Cardenas,Thank you for choosing to stay with Fusion Suites Phuket Patong. We hope to see you again soon!Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most wonderful stay at Fusion Suites Patong. The hotel is beautiful, so clean and classy and with every amenity you could need. The staff were so friendly and kind. We will definitely be returning!
Stayed 3 nights in Mar 2024
Response from Krittamon on 1 Apr,2024
Dear Antonia,Thank you for choosing Fusion Suites Phuket Patong for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Simritpal

Liked: Cleanliness, staff & service, property conditions & facilities
A short distance from Patong main walking area, but not too far. A shuttle is provided.
Stayed 2 nights in Feb 2024
Response from Krittamon on 28 Feb,2024
Dear Simritpal,Thank you for choosing to stay with us and we value your comment about your location and shuttle bus. Being on a hill would provide you with that need. We hope to see you again soon at Fusion Suites Phuket Patong.Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Halimah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was immaculate! Great staff, food, and location.
Stayed 1 night in Feb 2024
Response from Krittamon on 28 Feb,2024
Dear Halimah,Thank you very much for your positive feedback of your stay at our hotel, and I am delighted to know that our warm welcome, delicious food and attentive service left a great impression on you. It feels very special to receive such compliments from you.We look forward to welcoming you back to Fusion Suites Phuket Patong soon!Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Kaitlyn Bonnie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying at Fusion Suites. The staff are the most beautiful people and looked after us so well. The food was consistently delicious, including the breakfast buffet. The complementary shuttle service into Patong was so helpful too. There is also a tourism desk at the resort and Tanya helped us book a few tours and tickets at great rates. The rooms are spacious and clean. Being on the main road, we barely noticed any traffic noise either. Incredible views of Patong too. We had the most amazing and comfortable hotel staying at Fusion. We can't wait to come back.
Stayed 14 nights in Dec 2023
Response from Krittamon on 26 Jan,2024
Dear Bonnie,Thank you for taking the time and writing your kind review about our hotel. Your appreciation is generous and I am pleased that my team could contribute to memories of your holidays in Thailand. Your positive feedback is encouraging and motivating, helping to reinforce their positive actions. I have shared your compliments with the team. We look forward to welcoming you back to Fusion Suites Phuket Patong soon!Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time here the staff were very good and a great breakfast there is a shuttle bus which was really the only way to get down the hill to the town as the road was so busy the room were very nice and well equipped
Stayed 3 nights in Jan 2024
Response from Krittamon on 26 Jan,2024
Dear Michael,Thank you for choosing Fusion Suites Phuket Patong for your recent stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Best regards,Krittamon BuasriGeneral Manager

8/10 Good

Oi Ying Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, nice room and friendly staff
Stayed 2 nights in Jan 2024
Response from Krittamon on 11 Jan,2024
Dear Oi Ying Terasa, Thank you for sparing time to provide your valuable feedback. I am pleased to note that the service along with the facilities provided by our team were able to create a pleasant memory for you. We look forward to welcoming you back to Fusion Suites Phuket Patong soon!Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Krittamon on 11 Jan,2024
Dear Anonymous,Thank you for choosing to stay with us and giving us excellent rating, we hope to see you again soon at Fusion Suites Phuket Patong.Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel experience I have had around the world. I travel a lot, and it is nothing like feeling like you're at home. The staff was amazing from start to finish. Specifically Moana and Thanatcha. They welcomed me like sisters, and because of that I ended up extending my trip by an entire week longer. They were super knowledgeable about the area, and introduced me to their culture, traditions, and told me where to go. They went ABOVE and beyond for me each time, and I really would not have had the experience I needed if it wasn't for them. I felt like I made two sisters, and I will forever be in debt to them. The warmth made me feel at home, I loved the housekeeping staff as well, and the restaurant manager was incredible. They got my order right every time, and all of the restaurant staff was so pleasant and kind. I also was able to book my activities through the amazing Tanya, who was so nice, warm and kind. Do not look any further, you must stay here! The price, you cannot beat, and the quality is top tier. The surrounding hotels DO NOT COMPARE. I cannot wait to come back to Thailand this year and return back to my little home at this hotel.
Response from Krittamon on 11 Jan,2024
Dear Claire,Thank you for taking the time to share your positive experience. We are delighted to learn that your stay with us exceeded your expectations. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority. Your kind words are truly appreciated, and we will ensure that your feedback is shared with our dedicated team members. They will be thrilled to know that their efforts contributed to making your stay exceptional. We look forward to welcoming you back to Fusion Suites Phuket Patong soon!Best regards,Krittamon BuasriGeneral Manager

6/10 Okay

Ria

The property and rooms are alright, it is a 3 star property not 5 star.
Stayed 3 nights in Jan 2024
Response from Krittamon on 11 Jan,2024
Dear Ria,Thank you for taking time to write to us and for sharing your valuable feedback. We always appreciate hearing from our guests, even if there was an unfavourable occurrence. It is through constructive comments that we learn and help our team improve and grow. I sincerely apologize about our hotel didn't meet your expectation at 5 stars.We look forward to welcoming you back to Fusion Suites Phuket Patong soon!Best regards,Krittamon BuasriGeneral Manager

4/10 Poor

nina

Stayed 1 night in Dec 2023
Response from Krittamon on 8 Jan,2024
Dear Nina,Thank you for taking time to write to us and for sharing your valuable feedback. We always appreciate hearing from our guests, even if there was an unfavourable occurrence. It is through constructive comments that we learn and help our team improve and grow.We look forward to welcoming you back to Fusion Suites Phuket Patong soon!Best regards,Krittamon BuasriGeneral Manager

6/10 Okay

Oleksiy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing experience, not recommended
Pros: 1. Nice clean rooms. 2. Good food. Cons: 1. Location, location, location -- it is just far from the city center and the beach. 2. The free shuttle service is only every 2 hours starting 10am (good luck if you want to be an early bird) and finishing 8pm. Yes, you can get Grab, but it will cost you 500 baht to go to the beach/town. 3. The shuttle bus to the beach is supposed to take 20 minutes, but in reality can take between 30 minutes to one hour!!! 4. The night I was there the 8.20pm shuttle from the beach arrived to the hotel at 9.45pm -- because the smart driver Bill decided, instead of going straight to the hotel, to go pick up his friend/guest at the Mall -- without informing 12 other guests that were on board of the shuttle bus (including a couple with a 2-year old kid). Needless to say, nobody was even there ready for pick up when we got there. The whole trip turned from 20-30 minutes to more than 1 hour! (just to get back from the beach). When I have asked to talk to manager upon arrival, he/she were not available. Nobody bothered to apologize for 1 hour trip, with 12 people on the bus sacrificed for 1 guy who was not even there! 5. Some rooms on the ground floor face the kids day care center -- on the day of arrival, there was a kid who was just walking there and banging on the glass doors of every room on the floor! Overall, I suggest you to stay away from this place -- poor location combined with transport inconvenience are just not worth it.
The view from the luxury room.
Stayed 2 nights in Dec 2023
Response from Krittamon on 8 Jan,2024
Dear Oleksiy,Thank you for taking time to write to us and for sharing your valuable feedback. We always appreciate hearing from our guests, even if there was an unfavourable occurrence. It is through constructive comments that we learn and help our team improve and grow. I sincerely apologize about staff didn't provide you service satisfaction. After follow-up discussion with my team, it is unfortunate we were not informed all of you that we would come back to pick up the guest. Your other constructive comments will be taken to further actions to ensure guest satisfaction. We hope to have the chance to redeem ourselves in your next visit.We look forward to welcoming you back to Fusion Suites Phuket Patong soon!Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed for 3 nights and it was the perfect experience. I’d highly recommended as it was close to everything , great customer service, amazing rooms. We even had our room upgraded upon check in free of charge
Stayed 3 nights in Nov 2023
Response from Krittamon on 11 Dec,2023
Dear Sara,Thank you very much for your positive feedback of your stay at our hotel, and I am delighted to know that our hotel facilities and attentive service left a great impression on you. It feels very special to receive such compliments from you.Look forward to welcoming you back soon!Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Ricardo Miguel Vicente

Liked: Cleanliness, staff & service, amenities
Staff were Amazing, very friendly. Papa welcome us with a great smile and good energy she explained the house rules and escort us to the room giving us all information we need for our stay, Ice the waitress in the breakfast greating you with good Energy positivity and that smile 😊, great asset to the hotel we miss her on her days off, the others waiters they seemed shy not very talkactive but overall they were good. This is the hitel with a great location and best sunset view. Definitely will return. Thank you for having us.
Response from Krittamon on 11 Dec,2023
Dear Miguel,Thank you for taking the time and writing your kind review about our hotel. Your appreciation is generous and I am pleased that my team could contribute to memories of your holidays in Thailand. Your positive feedback of Papa and Ice is encouraging and motivating, helping to reinforce their positive actions. I have shared your compliments with the team. Look forward to welcoming you again soon!Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very nice & thoughtful
Response from Krittamon on 10 Nov,2023
Dear Justin,Thank you for sparing time to provide your valuable feedback. I am pleased to note that the service provided by our team were able to create a pleasant memory for you. We look forward to seeing you soon at Mai House Patong Hill!Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice staff. Great pool and rooms.
Stayed 3 nights in Nov 2023
Response from Krittamon on 10 Nov,2023
Dear Matthew,Thank you very much for your review of your recent stay at our hotel. I greatly appreciate your comments about the hotel facilities and good service and attentive care you received from out team members. It truly helps reinforce their actions and positive attitudes to see such compliments. Look forward to welcoming you again at Mai House Patong Hill!Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Jarod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful with any inquiries. The hotel itself was very clean and quiet, great for a relaxing stay.
Stayed 8 nights in Oct 2023
Response from Krittamon on 3 Nov,2023
Dear Jarod,Thank you for taking the time to write your review of our property, your kind comments regarding our service and hotel are very much valued and appreciated. Look forward to welcoming you to Mai House Patong soon!Best regards,Krittamon BuasriGeneral Manager

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property. The staff is so lovely, smiling and helpful. Very nice pool. Great view of the ocean and city of Patong. Room was clean and comfortable. Not walkable to the city or shops. But they have a shuttle that runs every 2 hours to and from the property. Would stay at this residence again.
Stayed 5 nights in Jul 2023

10/10 Excellent

Wenchill

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property no complaints
Stayed 7 nights in Jun 2023
Response from Mai House Patong Hill on 10 Jul,2023
Dear Wenchill,Thank you so very much for your kind words about our hotel. It is greatly appreciated that you had a wonderful stay.We hope that on your next trip to Phuket, you will give us another chance to welcome you back.best regards

10/10 Excellent

Othman

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing will describe how amazing and beautiful is the hotel
Stayed 5 nights in Jun 2023
Response from Mai House Patong Hill on 10 Jul,2023
Dear Othman,Thank you for your time in writing about your amazing stay with us. Your kind words is an inspiration to the team to be motivated to do better everyday.We hope to see you again on your next visit!best regards

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view. Pleasant staff. Great massage. Close to Tiger Kingdom, Elephant sanctuary and carts
Stayed 1 night in May 2023
Response from The Management on 6 Jun,2023
Greetings from Mai House Patonghill! Thank you for your favourable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest.Such positive feedback supports our team and helps us very much. Wishing you a wonderful day and hoping we will have the pleasure of welcoming you back to Mai House Patonghill one day soon!

10/10 Excellent

Shelia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here. The staff was friendly and my room was nice and clean. I love the buffet breakfast and dinner was good as well. I will be coming back in the future
Stayed 3 nights in May 2023
Response from The Management on 6 Jun,2023
Greetings from Mai House Patonghill! Thank you for your favourable rating and positive comments of our hotel and services. In particular, I see you mentioned how much you enjoyed your stay especially the friendliness of our team as well our breakfast and dinner. Your observations and compliments remind us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Nothing makes us happier!Such positive feedback supports our team and helps us very much. We look forward for your next visit here at Mai House Patonghill.

10/10 Excellent

Shauntiree

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved staying here! They offer transportation to/from the airport as well as to the beach and the shopping center area. The staff was nice and professional. The view from my room was amazing! Definitely will stay here again!
Stayed 3 nights in May 2023
Response from The Management on 5 Jun,2023
Thank you for taking the time to write your review of our property, your kind comments regarding our service and hotel are very much valued and appreciated. Our Hosts take their roles in our seriously and try, every day, to provide quality customer service which our guests expect. Thank you again, and we look forward to seeing you on your next trip to MAI HOUSE!

10/10 Excellent

Anuttaree

Travelled with partner
Liked: Cleanliness, staff & service
สะดวกมากเลยค่ะ
Stayed 2 nights in May 2023
Response from The Management on 5 Jun,2023
Thank you for choosing to stay with MAI HOUSE, we hope to see you again soon!

10/10 Excellent

Katlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with extremely friendly staff. It’s up on a hill so you need a taxi or tuk tuk get around but they will book transportation for you- very easy! Amazing pools and a very cool roof top bar. You’ll definitely enjoy your stay! Highly recommend!
Stayed 3 nights in Mar 2023
Response from Jay on 30 Mar,2023
Thank you very much for the great review of your recent stay at our hotel. We greatly appreciate your comments about the good service and attentive care you received from our Hosts. We will be sure to share this information with all team members, as it truly helps reinforce their actions and positive attitudes to see such compliments.Wishing you a wonderful day and hoping we have the pleasure of welcoming you back to Mai House Patong Hill again soon!

10/10 Excellent

Alexandr

Business traveller
Liked: Cleanliness, property conditions & facilities
Pleasant staff and quiet
Stayed 3 nights in Mar 2023
Response from Jay on 29 Mar,2023
Thank you for your favourable rating of our hotel. We are pleased to see positive ratings, as it reminds us that we are focused in the right direction and achieving our number one goal of caring for each and every guest.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Love this resort.
Stayed 7 nights in Mar 2023
Response from Jay on 16 Mar,2023
Thank you for your great feedback and for choosing to stay with Mai House Patong Hill, we look forward to your continued visits and to seeing you again soon!

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
This hotel has a gorgeous view and property and I wish I could have given it a better rating. From the 6 nights we stayed here, room service only cleaned our room twice despite having the room service sign on for extended periods of times. We had to call the front desk in order to get our room cleaned both times as well. The other thing you should be aware of—especially if renting scooters—is that the hotel is located at the top of a hill with two blind corners on both sides with heavy oncoming traffic. I had multiple close calls pulling in and out of the hotel parking lot. Aside from room service and the blind corners, the hotel staff was friendly and the property views are beautiful.
Stayed 6 nights in Feb 2023
Response from Jay on 3 Mar,2023
Thank you very much for your review of your recent stay at our hotel. I greatly appreciate yourcomments about the good service and attentive care you received from our Hosts. I will be sure toShare this with all team members. We appreciated your constructive feedback regarding our housekeeping service that needed our attention immediately. sincere apologies that you experienced any inconvenience while staying with us. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere for every guest. Be assured that your comments were taken to heart and I have looked into the situation personally; corrective actions have been taken to ensure we provide the best environmentpossible for our next guests.

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jay on 3 Mar,2023
Thank you very much for your review and top rating on your stay with us! Hope to have you back at Mai House Patong Hill soon!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Smell very bad , far from the city action
Stayed 7 nights in Jan 2023
Response from Jay on 25 Jan,2023
Thank you very much for your review of your recent stay at our hotel. Your constructive feedback regarding the smell that needed our attention is extremely valuable to us. Our sincere apologies that you experienced any inconvenience while staying with us. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere for every guest. It is unfortunate to hear that the location was not to your liking. As highlighted on the website, our relaxed location in proximity to nature is a feature our guests seem to enjoy. We are sorry to hear it was not as you expected. We hope you will visit another GLOW hotel in one of our many locations and find a nice fit for your enjoyment and vacation. We look forward to seeing you again soon at GLOW!

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and new
Great value hotel, close to patong. Can't walk but with motorbike/taxi -3min Modern Only issue is that a few rooms are close to the main road so bit noise
Stayed 3 nights in Jan 2023
Response from Jay on 9 Jan,2023
Thank you for your valuable comments and we look forward to your continued visits and the pleasure of providing you with the very best in service and hospitality at Mai House Patong Hill!

10/10 Excellent

Umer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option in very good price
It was amazing, clean rooms and friendly atmosphere, good breakfast and room service food, 10 minutes to patong beach via car , no steam and sauna bath
Stayed 3 nights in Dec 2022
Response from Jay on 5 Jan,2023
Thank you for taking the time and writing your kind review about our hotel. Your appreciation is generous and we are pleased that our team could contribute to memories of your holidays in Thailand.

8/10 Good

Nae

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2022
Response from Jay on 23 Dec,2022
Thank you for staying with Mai House Patong Hill, we hope to see you again soon!

10/10 Excellent

Sook Theng

Stayed 4 nights in Dec 2022
Response from Jay on 23 Dec,2022
Thank you for your favorable rating of our hotel. We will be sure to share this information with all team members, as it truly helps reinforce their actions and positive attitudes to see such compliments.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used to be amazing, not it's just ok
I've stayed at Mai House Patong Hill many times before. Unfortunately this time was my last. This place is great while you stay in the Patong area, just up the hill and a bit away from all the crazy loud noise. They have a free shuttle that takes you down to the beach and mall. The resort itself didn't look as stunning as it used to. It's worn down a bit. Our room was beautiful but the beds are to hard, causing pain. They used to have free refillable jars of snacks and the fridge used to be full of cool free stuff. Now just a few items in the fridge. The bathtub is amazing but the water ran orange. You had to wait a long time for the water to clear. The light above the bathtub would not turn off when it was time for sleep. We contacted front desk, it was 11:30pm and they quickly sent someone to check but he had no clue what to do, so it was pointless. The light did not turn off and they would not move us to a new room. So we did not sleep much because of the brightness. Upon check out, they barely compensated us until I made a fuss. Then gave us our 400tb of room service for free. I would of rather had a refund for that night, since it was the hotels fault. The food at the breakfast buffet has also gone down, hot dog wieners as "Sausage" and cold food. We wanted to stay after breakfast to play cards at the table but they turned off the AC, which made the room unbearably hot, we had to leave. The hotel rooftop bar was closed and the service was not top notch like it used to be
Stayed 2 nights in Oct 2022
Response from Jay on 15 Oct,2022
Dear Christopher,Thank you very much for your review of your recent stay at our hotel. We regret you experienced any discomfort or inconvenience and that we were not able to resolve this while you were staying with us. Please accept our sincere apology and be assured that your comments were taken to heart and the management are working along with the team to ensure any improvements are made and corrective actions taken. Thanks again for sharing your valuable feedback and we hope to see you again. Most sincerely, Mai House Patong Hill Team

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!
This place is absoluteley perfect. Amazing Service, loved the room, the view. No noise. Free complimentary soda. Absoluetely clean and stylish design. Totally recommended!
Stayed 4 nights in Mar 2022
Response from Guest Relation Manager on 11 Apr,2022
Thank you for taking the time to write your review of our property, your kind comments regarding our service, room, the view and mini bar as well as the clean and design of our hotel are very much appreciated. Our Hosts take their roles in seriously and try, every day to provide quality customer service which our guests expect. Word of mouth are truly powerful tool thank you for recommending us. Such positive feedbacks supports our team and helps us very much. Thank you again, and we look forward to seeing you on you next trip here at Mai House PatongHill.

10/10 Excellent

Stacin

Stayed 14 nights in Mar 2022

8/10 Good

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel although very quiet which was a
Stayed 3 nights in Mar 2022
Response from Guest Relation Manager on 31 Mar,2022
Thank you for taking the time to write your feedback from your recent experience with us. We are happy to hear that you appreciate the set up of the hotel and the ambience. We are looking forward to welcome you again in near future here at Mai House Patonghill.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful, they went out of their way to ensure that we arrived and departed easily everyday.
Stayed 7 nights in Feb 2022
Response from Guest Relation Manager on 1 Mar,2022
"I am delighted you enjoyed your stay with us, we could not have asked for better feedback and I am grateful that you took the time to share your experience at Mai House Patonghill. We hang our hats on the warmth, professionalism and genuine nature of our service and the fact that these values were so positively displayed in your feedback is incredibly motivating for us all. We hope to be your Phuket “home away from home” for many years to come and look forward to welcoming you back very soon!

10/10 Excellent

Gabriel

Liked: Property conditions & facilities, room comfort
the staff is amazing
Stayed 1 night in Feb 2022
Response from Guest Relation Manager on 1 Mar,2022
We are delighted to hear that you enjoyed your stay with us and we greatly appreciate your kind compliments of our amazing Team. Your positive observations will inspire all of us to work harder and to strive for excellence in providing the best to our guests. Looking forward to welcome you again very soon here at Mai HousePatonghill

10/10 Excellent

Hanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel- 100% recommend
We could have asked for a better stay- the hotel was clean and the staff were amazing and friendly. There is a reliable And regular free shuttle bus every hour into the town centre and beach which was so helpful. A bonus was the minibar in the room filled with 3 big waters sodas and beer which was refilled everyday for free! Would recommend this place to anyone looking for a relaxed stay!
Stayed 7 nights in Feb 2020
Response from Guest Relation Manager on 6 Mar,2020
We thank you for staying with us and for taking the time to provide MAI HOUSE with such positive valuable feedback. It is indeed pleasing to hear that you had such a wonderful holiday. We strive to consistently deliver a quality service to our guests and we will certainly share your comments with the team. The entire team is grateful for your words and can't wait to welcome both of you back for your next time visit

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and staff are really good and the hotel is in a great spot on Patong Hill. The hotel provide a free shuttle bus into town every day.
Stayed 8 nights in Jan 2020
Response from Guest Relation Manager on 18 Jan,2020
Greetings from MAI HOUSE! Thank you for your favourable rating and positive comments of our hotel and services. In particular, I see you mentioned how much you appreciated the facilities and the staff. Your observations and compliments remind us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Nothing makes us happier! Wishing you a wonderful day and hoping we have the pleasure of welcoming you back to MAI HOUSE soon!

10/10 Excellent

Vanessa, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. They had a 2 story pool, gym, spa center, a bar, restaurant, and even a tour booking agent. The rooms were very spacious and clean. Our mini bar fridge was broken for about 2 days before someone came and replaced it. Also, everything is complementary in the room and they restock it everyday. They also have these cute robes and beach tote that you can use. I would definitely recommend this place to anyone and would love to stay here again
Stayed 3 nights in Jan 2020
Response from Guest Relation Manager on 17 Jan,2020
Thank you for taking the time to write your review of our property, your kind comments regarding our service and hotel are very much valued and appreciated. Our Hosts take their roles in our seriously and try, every day, to provide quality customer service which our guests expect. Thank you again, and we look forward to seeing you on your next trip to MAI HOUSE!

8/10 Good

Minji

Stayed 1 night in Nov 2019
Response from Guest Relation Manager on 18 Dec,2020
Thank you for your time and rating

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time here and I was made to feel so welcome. The staff here are fantastic, Kate at reception ensured it was a smooth process and took care of everything (please pass on my thanks). The room is outstanding along with all the facilities and nothing is too much trouble for the staff. Love the complimentary soft drinks and beer, breakfast is fit for a king and i highly recommend the Green Curry from the restaurant. The shuttle bus runs every hour until 22:00 if you fancy the crazy night life in Patong but I loved chilling on the roof bar watching the sun set. MAI HOUSE cannot wait until next year. Thank you.
Stayed 10 nights in Nov 2019
Response from Guest Relation Manager on 29 Nov,2019
We thank your family for staying with us and for taking the time to provide the hotel with such positive valuable feedback. It is indeed pleasing to hear that you had such a wonderful holiday. At MAI HOUSE we strive to consistently deliver a quality service to our guests. Rest assured that we will share your comment especially to Kate she is indeed one of our exceptional staff and she is pleased that our guest/you recognized her hard work and attentiveness. And thank you for the future recommendation and can't wait to welcome both of you back for your next time visit!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great hotel, sad we only were able to stay one night, but the amenities were great. The only downside to this hotel was the fact that geckos were coming in and out of our room. I know it can be impossible to conceal the rooms, however it didn’t really allow me to relax at night. The rooms are excellent and lovely amenities. A little far from the city but they provide a free shuttle service to and from the malls which was perfect.
Stayed 1 night in Sep 2019
Response from Guest Service Manager on 26 Nov,2019
Greetings from MAI HOUSE! Thank you for your rating and positive comments of our hotel and services. With that being said please accept our sincerest apology for the noise from the gecko which didn’t give you a relaxing sleep. Your observations and compliments remind us that we are focused in the right direction and achieving our number one goal of caring for each and every guest. Nothing makes us happier! Wishing you a wonderful day and hoping we have the pleasure of welcoming you back to MAI HOUSE soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was short but sweet
Me and my partner stayed or 1 night. Extremely welcoming staff when we arrived, we were early for check-in however allowed us to use showers and freshen ourselves up after a very long flight. Room was clean, spacious with air con, a small kitchen area had a minibar which could be bought and complimentary water. A water ferry was a minute walk which situated you by the Grand Palace however Taxi Drivers/ tuc tuc struggled to find the hotel due to its back street location. Breakfast was buffet based with some tasty dishes and extremely helpful and pleasant staff. Would recommend for a short stay.
Stayed 5 nights in Nov 2019
Response from Guest Service Manager on 22 Nov,2019
Thank you for taking the time to write your review of our property, your kind comments regarding our service and hotel are very much valued and appreciated. Our Hosts take their roles in our seriously and try, every day, to provide quality customer service which our guests expect. Thank you again, and we look forward to seeing you on your next trip to MAI HOUSE!

10/10 Excellent

Jeekang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service good, food nice, good environment
Stayed 2 nights in Nov 2019
Response from Guest Relation Manager on 22 Nov,2019
Thank you for choosing to stay with us! Your review and rating is much appreciated, We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Oct 2019
Response from Guest Relation Manager on 28 Oct,2019
Thank you for choosing to stay with us! Your review and rating is much appreciated, We hope to see you again soon!