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JEN Penang Georgetown by Shangri-La
4.0 star property

Family-friendly George Town hotel connected to a shopping centre, within walking distance of KOMTAR

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your current months are April, 2024 and May, 2024.
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May 2024

JEN Penang Georgetown by Shangri-La

Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Garden
Exterior
Private kitchen
Lobby sitting area

Overview of JEN Penang Georgetown by Shangri-La

VIP Access
Reviews
8.8

Excellent

Popular amenities

  • Breakfast available
  • Free WiFi
  • Air conditioning
  • Parking included
  • Laundry

Check out the area

Magazine Road, George Town, Penang, 10300
  • Popular LocationCafe Jen1 min walk
  • Popular LocationWembley Cafe1 min walk
  • Popular LocationHotel Jen Lounge1 min walk
  • Popular LocationLobby Lounge1 min walk
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Room options

Executive Suite, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Down duvet
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds (Club)

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Down duvet
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Family Room, 1 King Bed (Club)

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Sofa bed
Down duvet
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Down duvet
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Down duvet
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Apartment, 1 King Bed

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Club)

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Down duvet
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Family Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Sofa bed
Down duvet
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

George Town

Located in Downtown George Town neighbourhood, JEN Penang Georgetown by Shangri-La is connected to a shopping centre. KOMTAR is a notable landmark, and travellers looking to shop may want to visit 1st Avenue Mall and Prangin Mall. Travelling with kids? Consider Kidland Penang and Penang Botanical Gardens. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • 1st Avenue Mall - 1 min walk
  • KOMTAR - 2 min walk
  • Prangin Mall - 3 min walk
  • Penang Times Square - 6 min walk
  • Swettenham Pier Cruise Terminal - 3 min drive

Getting around

  • Penang Sentral - 27 min drive
  • Penang (PEN-Penang Intl.) - 26 min drive

Restaurants

  • A&W - 1 min walk
  • KFC - 2 min walk
  • Attic 23 Rooftop Bar - 1 min walk
  • Sin Nam Hong Cafe - 2 min walk
  • Lobby Lounge - 1 min walk

About this property

JEN Penang Georgetown by Shangri-La

Family-friendly hotel near KOMTAR
Located close to 1st Avenue Mall and Prangin Mall, JEN Penang Georgetown by Shangri-La provides a garden, a hair salon and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site local and international cuisine restaurant, Cafe Jen, features brunch and light fare. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Limo/town car service, continental breakfast (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 443 rooms include comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with baths or showers and free toiletries
  • 40-inch LED TVs with premium channels
  • Daily housekeeping, desks and phones

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (MYR 72 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 6:30 AM–10:30 AM for a fee: MYR 66 for adults and MYR 33 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 step to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Building
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 40-inch LED TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately MYR 66 for adults and from MYR 33 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

Does JEN Penang Georgetown by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is JEN Penang Georgetown by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Penang Georgetown by Shangri-La?

Self-parking is free at this property.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: 6:00 AM.

What time is check-out at JEN Penang Georgetown by Shangri-La?

Checkout is at noon.

Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 96 per vehicle applies.

Where is JEN Penang Georgetown by Shangri-La located?

This family-friendly George Town hotel is located in the shopping district, steps away from 1st Avenue Mall, KOMTAR and Prangin Mall.

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 1008 reviews" "
Rating 8 - Good. 384 out of 1008 reviews" "
Rating 6 - Okay. 58 out of 1008 reviews" "
Rating 4 - Poor. 23 out of 1008 reviews" "
Rating 2 - Terrible. 13 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimmie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good & the staff assisted in 1 hr late check out . Excellent!
Stayed 2 nights in Mar 2024

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice and helped me a lot because my luggage arrived late
Stayed 3 nights in Mar 2024

4/10 Poor

EngChyeAndrew

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I have booked Hotel Jen Penang Georgetown via Experia. I was also asked and agreed to take the option of early check-in, paying RM118 for this option by Jen Penang. When I check-in at about 11.00am, I was given a room with a King sized bed. When I told the Front desk lady that I booked a deluxe twin room, she insisted that what is being shown in her system is a king sized bed room. When I asked for a change to a deluxe twin room, she insisted that the king sized bed room is what I have booked. So, I took the king sized bed room but upon using the wash basin to wash my hand, the wash basin was choked and water cannot drained off. I asked for a technician to repair and the technician was good and arrived within ten minutes. The water choke was cleared after he fixed the screw to the drainage lifter for water to drain off. Then I took out my hard copy of confirmed room booking at Jen Penang to the same lady at the Front desk. Now, she cannot insisted that I have booked a king sized bed room and agreed to change my room to a twin room after 4 pm. I am frustrated and disappointed as to why a twin room was not prepared for me since my early check-in was approved, confirmed and paid for before my stay on 22 March 2024. My first impression of Jen Penang was and is poor customer service at the Front Desk. After getting the correct room after 5pm, every other services are good, from housekeeping, breakfast service, concierge, etc. Will continue with another page by for checkout.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marcus, SINGAPORE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located within the compounds of the Komtar area. There’s a CAT bustop just beneath the hotel and is just next to First Avenue Mall. The hotel is a little old, but the room and facilities are modern and updated. Good price point and will come back again. Do upgrade to club room if possible.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is gr8
Stayed 3 nights in Mar 2024

8/10 Good

ShiJia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Jen is good for its cleanliness, the counter staffs were friendly and handles our request promptly. The room was clean and service was done daily. Appreciate their helpfulness and will definitely recommend this property.
Stayed 2 nights in Mar 2024

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ambiance
Stayed 3 nights in Mar 2024

10/10 Excellent

Kok Teen

Liked: Cleanliness, staff & service
Nil
Stayed 5 nights in Feb 2024

10/10 Excellent

CHIN CHUAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient from hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt, this hotel ranks among the best I've experienced. Spare yourself the search and book here. With its exceptional staff and immaculate rooms, it sets a high standard. Our stay was so delightful that we extended it by two days. Situated conveniently in a bustling part of town, near two large shopping malls and numerous dining options. Plus, it's within reasonable distance of Georgetown's main attractions. I'm certain I'll return to this superb hotel when back in Penang. The quality and value offered here are unbeatable.
Stayed 2 nights in Feb 2024