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Reviews of Quest West End

4 out of 5
Quest West End
451 Murray Street, Perth, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 108 reviews" "
Rating 8 - Good. 45 out of 108 reviews" "
Rating 6 - Okay. 11 out of 108 reviews" "
Rating 4 - Poor. 7 out of 108 reviews" "
Rating 2 - Terrible. 2 out of 108 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

KUNIAKI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
スタッフの対応が良い。 清潔で、掃除が行き届いている。 町の中心に近い。 CATの利用が便利
Stayed 9 nights in Feb 2024
Response from Quest West End on 5 Mar,2024
Thank you for your recent stay and for choosing Quest West End. Great to read that your stay was comfortable and enjoyable. We hope to welcome you back again soon.

10/10 Excellent

Colin

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay clean tidy staff very friendly happy to help you will stay there again
Stayed 1 night in Nov 2023
Response from Quest West End on 20 Nov,2023
Thank you Colin for your recent stay and further sharing your positive feedback too. We are delighted to read that your stay was comfortable and enjoyable. From our extended team, we look forward to welcoming you back again soon.

8/10 Good

Yong Koon

Travelled with family
Liked: Cleanliness, room comfort
Nice apartment after refurbished
Fantastic stay as we were given the renovated room and it’s very clean when we first enter. The receptionists are very helpful especially the Korean lady whom I did not know the name. Only issue is towards the end of the stay when I saw one cockroach at the lobby pillar and another one in one of the cabinet in my unit. Other than that, I had a pleasant and comfortable stay there.
Stayed 5 nights in Jun 2023
Response from Sara on 22 Jun,2023
Dear Mr Koh,Thank you very much for your kindest wording and sharing your experience.We are glad that you had a pleasant stay at Quest West End.We are sorry to hear about the unfavourable experience.However, we do our best to maximise pest control management.We are very pleased by your review and hope to see you again in your next trip.Thank you,

8/10 Good

James

Liked: Cleanliness, room comfort
Nice place to stay, comfortable
Apartment was very nice/clean, lovely comfortable bed, it had everything needed for our 4 night stay, wooden furniture felt a little old fashioned but it’s probably the modern look now, building was generally okay on a busy corner so traffic can be heard but it wasn’t to bad, a 10 minute walk to the city centre and 20 minutes to Botanical Gardens, it was our second stay, there’s a few closed up businesses since we were last there that make the location look a bit tired but generally it’s an okay area to stay, we would stay again
Stayed 4 nights in Apr 2023
Response from Quest West End on 26 Apr,2023
Thank you James for your recent stay and for also sharing your feedback too.Wonderful to be able to welcome you back too. It is great to read that our property central location was convenient to your needs. Our refurbishment program is introducing new furniture to our apartments, and we do appreciate the feedback from our guests around this to ensure we are delivering a comfortable experience. We look forward to welcoming you back again soon.

10/10 Excellent

Aubrey

Liked: Cleanliness, amenities, property conditions & facilities
One of my favorites! Good location, the cleanliness and friendly staff. I would like to commend all the staff from housekeeping to front desk. You are all amazing! We’ll definitely come back.
Stayed 7 nights in Mar 2023
Response from Team Quest West End on 16 Mar,2023
Thank you Aubrey for sharing your stay feedback and for also choosing our property too. Wonderful to read that your experience was enjoyable and memorable. Our team strive to ensure our guests are welcome and comfortable from arrival through to departure, also complimented by our wonderful housekeeping team as well. We do look forward to welcoming you back again soon!

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Overall I think the property was OK. It's not the liveliest corner of the CBD since properties on the other three corners seemed to be vacant for some time, not much foot traffic around and within the hotel, and I did see a few people sleeping rough (but they never bothered me). However, you only need to go a few blocks to find some restaurants of various price ranges and a bit further for a large grocery store and other shopping options. Good public transport options. The apartment kitchen and bath were dated but everything was clean and in working order. I especially appreciated the washer and dryer in the unit.
Stayed 3 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Refurbishing ongoing(?) but location is good
Externally the building looks run down and the room seems to partially refurbished (?) - while the kitchen and bathroom are new, the living and bedrooms are dated and abit more run down. There is always the lift engine noise running through the night and some random items dropping sound every now and then. Location was great and 10mins walk to shopping area. Parking is about 150m away in a separate building, can be challenging for you to drop off luggages before proceeding to the carpark as you need to collect the passes from the reception. Food selection around was good too.
Stayed 4 nights in Oct 2022
Response from QuestWestEnd on 7 Nov,2022
Thank you for your detailed feedback around your recent stay with our property. We are in the process of a refurbishment of both our apartments and also public spaces, (Hallways and lobby). This process does include, New Kitchen and bathrooms, New flooring and furnishings plus the installation of Smart TV's as well. We do partner with an offsite parking provider, where we can offer guests a discounted parking option due to our property location been located in the CBD we do not unfortunately have onsite parking. We do like to work with our guests and advise on both loading bays in Milligan and Murray Street to temporarily park and bring in your luggage. We do hope to welcome you back in the near future.

10/10 Excellent

Eesa

Travelled with partner
Liked: Amenities, property conditions & facilities
Amazing customer service
Stayed 3 nights in Oct 2022
Response from Quest West End on 20 Oct,2022
Thank you Eesa for your recent feedback and acknowledgement of our guest service. We do appreciate this and I have shared with our extended team as well. We look forward to welcoming you back soon.

10/10 Excellent

Lynne

Stayed 3 nights in Sep 2022

6/10 Okay

Kelly

Travelled with family and small children
Liked: Cleanliness
The bathroom was very damaged by water and poorly ventilated. Very noisy by the lift (from 5am). But great service/communication from staff.
Stayed 1 night in Jul 2022
Response from Quest West End Management Team on 5 Aug,2022
Hi Kelly, Thank you for sharing your feedback and for choosing our property recently. From our extended team we do take on your concerns around the bathroom in your allocated apartment. I am pleased to advise that we are in the process of completing our property refurbishment of which approximately 55% of apartments have been completed. This refurbishment includes; New bathrooms and New kitchens, plus new carpets and furnishings. We do continue to welcome guests and hope that our new look and feel offers continued comfort to our guests.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice big 1 bedroom unit (even had a small workspace separate area). Room was clean and renovated. Staff were friendly and helpful. Life noise a little irritating during the night. Location a short walk from main shopping strip.
Stayed 5 nights in Jul 2022
Response from QuestWestEnd on 18 Jul,2022
Thank you Karen for your wonderful feedback and for choosing our property recently. It is so pleasing to read that your stay was comfortable and enjoyable. Our One Bedroom Executive Apartments are pretty special, with a large apartment size, balcony and as you've mentioned new refurbished as well. We do hope to welcome you back soon.

10/10 Excellent

Tania

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Quest West End on 20 Jun,2022
Thank you Tania for 10 out of 10 rating. Our team truly do strive to ensure our guests are comfortable and happy throughout their stay so we are pleased to read you experienced this. We look forward to welcoming you back soon.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for events at the RAC Arena
Stayed 1 night in Jun 2022
Response from Quest West End on 20 Jun,2022
Thank you Christopher for your choosing our property recently and your kind feedback. We do agree, our central location is within walking distance to all that Perth has to offer. We look forward to welcoming you back soon.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were really friendly. Great appartment.
Stayed 2 nights in Sep 2021
Response from QWE on 1 Jun,2022
Thank you Tracy, we really appreciate your 5 stars. We do trust your stay was comfortable and enjoyable. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Will stay here again
We will definitely stay at Quest West End again! We appreciated being upgraded from 1 bedroom to 2 as it made it a lot easier with our luggage! The staff were extremely helpful at all times.
Stayed 5 nights in Jul 2021
Response from QuestWestEnd on 19 Jul,2021
Thank you ever so much for your wonderful feedback. Our extended team are delighted to hear you enjoyed your stay and we do look forward to welcoming you back again when next in Perth.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After booking I was advised that we needed to check in before 5.00pm. We were at an event in Mandurah so had to leave early and only just made checkin in before 5.00pm. There should be a note or something so you are aware that this is a requirement so this property may not be suitable for what you want.
Stayed 2 nights in Jun 2021
Response from Quest West End on 29 Jun,2021
Thank you for your kind feedback around your recent stay. As our property does operate with different reception hours Monday - Friday and Saturday - Sunday, we request that our guests contact our reception to confirm their reservation at the time of booking, alternatively upon receipt of guests reservations our team will also reach out to confirm possible arrival times and assist with possible afterhours arrivals procedures. It is unfortunate that you were rushed on this occasion and we do try to work with Expedia to best advertise our property and opening times but we are also faced with restrictions as well.

8/10 Good

Glen

Stayed 1 night in Jun 2021
Response from Quest West End on 23 Jun,2021
Thank you Glen for choosing Quest West End, our team is delighted to read you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Katrina

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021
Response from Quest West End on 23 Jun,2021
Thank you Katrina for your 10 out 10 score. Our team is delighted you chose Quest West End recently and you stay was enjoyable.

10/10 Excellent

Fay

Liked: Cleanliness, room comfort
We stay there regularly during the Basketball Season, its close to the RAC Arena.
Stayed 1 night in May 2021
Response from Quest West End on 23 Jun,2021
Thank you Fay for choosing Quest West End, it is an absolute delight to welcome you back for each stay.

10/10 Excellent

Fay

Liked: Cleanliness, room comfort
Basketball Fan
Convenient for RAC Arena, secure, friendly, fully equipped apartments.
Stayed 1 night in Mar 2021

8/10 Good

Arthur, Bibra lake

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were larger than most similar priced rooms. Pleasant employees. Good location.
Stayed 2 nights in Jan 2021

10/10 Excellent

Graeme

Liked: Cleanliness, room comfort
How good are Apartments?
The Apartment (Superior Apartment) had all that we needed for a relaxing stay and was located close to the CBD. We normally stay in hotels but thought this year to give an apartment a try.The rooms within the apartment were well maintained during our stay which was a great feeling when coming back after we had been out all day. The Apartment had all the modern appliances from microwave, washing machine, dish washer dryer and more. I found the customer service excellent especially as we had to end our stay earlier than expected. Bronwyn was very professional in organising a refund after getting sign off from her manager. I thought this would have been an issue as we paid up front as some places don’t refund and just give credits. This was a pleasant surprise. I would definitely rebook again this year as the apartment and customer service were excellent.How good are apartments...
Stayed 14 nights in Dec 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Dec 2020
Response from Quest West End on 14 Jan,2021
Thank you for your 6 star review, our team is delighted that you enjoyed your stay and we look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Dec 2020
Response from Quest West End on 14 Jan,2021
Thank you for your 6 star review, our team is delighted that you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Staff were amazing, room was clean and well maintained, little bit of road noise but nothing that kept me awake. Would stay again
Stayed 1 night in Dec 2020
Response from Quest West End on 14 Jan,2021
Thank you Scott for your positive review, our team is delighted you enjoyed your stay with Quest West End. We look forward to welcoming you back when next in Perth.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, room comfort
Close to theatre's
Stayed 2 nights in Nov 2020
Response from Quest West End on 14 Jan,2021
Thank you Deborah for your wonderful review. We do agree, our central location is close to Theatres and dining options all within walking distance. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a booking for 3 people and signed in the extra 2 quest on arrival and there was only 2 beds in the apartment. That was disappointing
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the convenience to everything we required Was clean neat
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Close to RAC Arena & city area Nice spacious units Comfy beds Good kitchen facilities & very clean Enjoy having a balcony
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very friendly and helpful staff. We walked into the city each day. Our room was a bit dated and tired. The building was surrounded by empty buildings and there was work going on in a connected building, so we had drilling from 7.15am each morning. Hopefully next time we are back the rooms have had a facelift and the surrounding buildings are occupied.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2019
Response from Quest West End Management Team on 15 Jul,2019
Thank you for your review of Quest West End. I am delighted to advise that our apartments are in the process of a refurbishment program to lift the interior and functionality of the apartment. We do hope to welcome you back soon. Kindest Regards, Quest West End Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Quest West End Management Team on 12 Jun,2019
Hi Ranjan, Thank you for your review of Quest West End. I am pleased to advise that our apartments are in the process of a refurbishment. We do hope to welcome you back soon. Kindest Regards, Quest West End Management Team

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time to Perth, my wife prefers living in an apartment with a kitchen, then she can cook the fresh food from the market. Quest West End matches her expectation. Good location, friendly staff, clean and quiet and nice kitchen.
Stayed 5 nights in Mar 2019
Response from Quest West End Management Team on 12 Apr,2019
Thank you for your kind review from your recent stay at Quest West End. From our team we are very happy that you enjoyed your stay and found our location convenient. Our team are dedicated to ensuring all of our guests are both happy and comfortable throughout their stay and on this occasion we are delighted to hear we met your expectations. While we do provide full cooking facilities and continental Breakfast packs in all of our apartments, we also provide a Restaurant Charge Back facility at various eateries close to the property where guests can dine and then charge this back to their apartment account. I'm happy to advise that a refurbishment program is planned for the property which will lift the look and feel of our apartment offering. This is very exciting news and we hope to share further information soon Our team does look forward to welcoming you back when next in Perth. Kindest Regards, Quest West End Management Team

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and attentive staff
Stayed 1 night in Feb 2019
Response from Quest West End Management Team on 6 Mar,2019
Hi Craig, Thank you for your review of Quest West End. We are happy to hear you enjoyed your stay with us. Our team are dedicated to ensure all guests are comfortable and happy you got to experience this. We do hope to welcome you back when next in Perth. Kindest Regards, Quest West End Management Team

10/10 Excellent

Ashish, Delhi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Perfect location in CBD. Clean with daily housekeeping. All amenities inside the rooms. If you can get room with balcony then that will be better.
Stayed 7 nights in Feb 2019
Response from Quest West End Management Team on 13 Feb,2019
Hi Ashish, Thank you for your kind review from your recent stay at Quest West End. Our team is delighted you enjoyed your stay and found our location convenient to the CBD area. We strive to offer a home away from home, with each serviced Apartment being fully self-contained with everything you need. When available we will always try to accommodate all requests including our balcony apartments. We do hope to welcome you back soon. Kindest Regards, Quest West End Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

Kellene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Arena
Stayed here to see a show at Perth Arena, great location. Two bedroom apartment had plenty of room. Room was clean and friendly staff.
Stayed 1 night in Dec 2018
Response from Quest West End on 27 Dec,2018
Hi Kellene, Thank you for your kind review from your recent stay at Quest West End. Our team is delighted you enjoyed your stay and found our location convenient to RAC Perth Arena. We do hope to welcome you back soon. Kindest Regards, Quest West End Management Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, great condition, great service, great experience. Only drawback was that the location was a bit out of the way from the central CBD shopping area. Also there is not too many places for taxis to park near the area.
Stayed 3 nights in Nov 2018
Response from Quest West End on 27 Dec,2018
Thank you for your recent review of your stay with Quest West End. We are glad to hear your stay was enjoyable. Located in Perth CBD we are within walking distance to all that Perth has to offer. Also, The Red Cat Free bus service stop is located across from the property, running every 5 minutes to Perth CBD. We do hope to welcome you back again soon, thank you for your time to review. Kindest Regards, Quest West End Management Team

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018
Response from Quest West End on 27 Dec,2018
Thank you for your recent review of your stay with Quest West End. We do hope to welcome you back soon. Kindest Regards, Quest West End Management Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from QuestWestEnd on 14 Nov,2018
Thank you for your recent stay, we do look forward to welcoming you back soon. Kindest Regards, Quest West End Management Team.

10/10 Excellent

Brad, Perth

Liked: Cleanliness, staff & service, room comfort
Friendly service in a great location! Would stay at again!
Stayed 1 night in Nov 2018
Response from QuestWestEnd on 14 Nov,2018
Hi Brad, Thank you for your kind review, our team is happy to hear you enjoyed your recent stay with with Quest West End and we hope to welcome you back soon. Kindest regards, Quest West End Management Team.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nowhere to park while checking in - so had to find & pay for street parking and walk to reception. Would be terrible if raining or for the less mobile person. Receptionist was lovely and dealt very well with my bad mood. Room stunk of curry/cooking from previous occupants and this smell stayed. Had to open the balcony door which had no screen, so bugs came inside and very noisy street but had to put up with this as smell was so overpowering. Good location & delightful receptionist - but wouldn't stay there again
Stayed 1 night in Nov 2018
Response from QuestWestEnd on 14 Nov,2018
Thank you for your honest feedback, and also your understanding from your recent stay. As our property is a CBD based property, unfortunately we do not have onsite car-parking, however we do partner with a nearby vendor who does offer a discounted rate for our guests. Duly noted the busy location and low amount of street car parking, Our team is only too happy to advise the best place to park whilst in the interim of checking in. From time-to-time cooking aromas do linger even though our team do everything in their power to remove the smell. On the rare occasion, the aroma does decide to extend it's stay and our team is only too happy to work with guests to either continue to remove or offer an alternate room pending availability. Our team is happy to hear that you did enjoy the location, and our team will always aim to provide outstanding service. We do hope that this trip doesn't tarnish your experience of Quest West End, as we do hope to welcome you back again in the future. Kindest regards, Quest West End Management Team

10/10 Excellent

Jen, Sydney

Liked: Cleanliness, staff & service, room comfort
Art Deco decor very appealing, about to undergo a makeover.
Stayed 2 nights in Oct 2018
Response from QuestWestEnd on 14 Nov,2018
Hi Jen, Thank you for your wonderful review of Quest West End. Been an historic building facade, we are lucky to hold a part of Perth building history and with it comes the 'Art Decor feel' Our apartments will be going through a refurbishment in the coming year and we look forward to sharing this with our guests as the apartments progress. We look forward to welcoming you back really soon. Kindest regards, Quest West End Management Team.

2/10 Terrible

Verified traveller

Stayed 3 nights in Sep 2018
Response from QuestWestEnd on 14 Nov,2018
Thank you for your recent stay, we do look forward to welcoming you back soon. Kindest Regards, Quest West End Management Team.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Last minute regret
Property was in poor condition had a funny smell the moment we walked in. The furniture is in poor state the kitchen bench tops need replacing. Could hear the lift goin up and down all night and other guests knocking on walls or the floor above
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment close to Perth arena, cbd and restaurants.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service
Accommodation for a young family is adequate. Only problem is that limited restaurants are open on Sunday's.
Stayed 2 nights in Nov 2017

4/10 Poor

Warren

Liked: Cleanliness
Room was not what was promised on the booking, no view and no balcony - two bedroom apartment
Stayed 1 night in Nov 2017