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Reviews of Vinny Boutique Hotel

3.5 out of 5
Vinny Boutique Hotel
Street 143 & Street 304, Phnum 5, Sangkat Olympic, Khan Chamkarmorn, Phnom Penh

Reviews

9.2

Wonderful

Rating 10 - Excellent. 28 out of 42 reviews" "
Rating 8 - Good. 11 out of 42 reviews" "
Rating 6 - Okay. 2 out of 42 reviews" "
Rating 4 - Poor. 0 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Sovan

Stayed 1 night in May 2024

10/10 Excellent

Nadine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, staff are nice, helpful and very accommodating. The manager (Lai Ping) when out of her way, prepared everything for us before we even arrived to the country, she also booked our tours. We highly recommend this hotel to anyone planning to go to Cambodia, price is also very reasonable.
Stayed 3 nights in Jan 2024
Response from Hotel Management Team on 20 Jan,2024
Dear Value guest,Thank you so much for your good review about our hotel service . We are really happy to hear that you enjoy staying with us during your visit Cambodia. We are waiting to see you and your group again in your next visit Cambodia.Sincerely Yours,Hotel Management Team

10/10 Excellent

Niall

Stayed 1 night in Aug 2023
Response from Lai Ping on 11 Aug,2023
Dear Niall, thank you for staying with us, we hope to be able to welcome you back very soon.

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Lai Ping on 11 Aug,2023
Dear Jonathan, we are all delighted that enjoyed your visit so much. We hope to be able to welcome you back very soon.

8/10 Good

Bobbie, Michigan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Clean, new construction. The shower and bathroom were particularly nice after some of the places I have seen in Cambodia. The staff was helpful even though they were afraid of the infectious foreigners. Held our baggage while we toured the city waiting for our flight home.
Stayed 1 night in Mar 2020
Response from Chun Kung on 18 Mar,2020
Dear Bobbie, thank you very much for choosing V boutique hotel, and thank you for giving us such nice review. We are looking forward to welcome you again. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every detail of the V-Boutique is exquisite, from gently scented humidifiers in the hallways and pretty little fish bowls near the elevators to beautifully appointed rooms, spotlessly clean. But what makes the experience so delightful is the staff. Every staff member I encountered was not only helpful but cheerfully so. Highly recommend!
Stayed 1 night in Mar 2020
Response from Lai Ping on 8 Mar,2020
Thank you so much for your very kind words, we are all delighted that enjoyed your visit so much. We hope to be able to welcome you back very soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Chun Kung on 8 Feb,2020
Dear Value Guest, we are very sorry if you had an unhappy stay experience with us, if you are who tell my housekeeping to clean the room when you went out and they did not do it, I hope you can understand that their English is poor, they might be do not understand what you spoken . You may speak with Receptionist who can speak fluent English when you need any assistance. Anyway, thank you so much that stay with us for few days. Regards

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2020
Response from Chun Kung on 30 Jan,2020
Dear, thank you for staying at V boutique hotel, hope to see you again soon. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We stayed one night. Our first room had a broken AC, so we were moved to a second room. The bed in the second room was a bit small, but ok for one night. The room and the hotel were all very clean. The breakfast was very good. The staff was very helpful. They gave us extra surgical masks because we couldn’t find any at the stores and let us keep our bags safely at the hotel while we were sightseeing. It’s a good location for going to Tuol Sleng and a few dollars tuk tuk ride from the riverfront. There’s also a nice rooftop patio for the evenings. We would stay here again.
Stayed 1 night in Jan 2020
Response from Chun Kung on 31 Jan,2020
Dear sir, thank you for staying at V Boutique Hotel, we are looking forward to welcome you for your next trip in Phnom Penh. Best Regards

8/10 Good

Hung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Monykeo on 11 Jan,2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
As usual in SE Asia, a decent price and value. Lots of smiling people who are willing to help. Service is on and off. Cleaners did not deliver toilet paper, and when we asked, only got one roll for several people. Breakfast is ok, not amazing. My daughters face mask made a hand towel black and a pillow case was marked by a sleeping mask. They insisted this was not washable and charged us $10. Seems a lot when bleach has been invented. Location is a bit away from anything, but not too bad. Recommended at the price, but not amazing.
Stayed 3 nights in Dec 2019
Response from Lai Ping on 31 Dec,2019
Thank you so much for your kind words and please accept our apology for your unpleasant stay and inadequate service in our hotel. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. We hope to be able to welcome you back very soon.

8/10 Good

Shivani, Sydney, AUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, modern hotel with nice staff and a great and comfy room with all the amenities you would require.
Stayed 1 night in Dec 2019
Response from Lai Ping on 22 Dec,2019
Thank you so much for your very kind words, we are all delighted that enjoyed your visit so much. We hope to be able to welcome you back very soon.

10/10 Excellent

James, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and friendly staff at a fantastic price, will definitely stay here when in Phnom Penh.
Stayed 3 nights in Nov 2019
Response from Chun Kung on 26 Nov,2019
Dear James, Your satisfaction is our eternal pursuit, thank you for love V Boutique Hotel. We hope to see you again soon. Best Regards

8/10 Good

Angele, USD

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff! Clean and nicely decorated rooms with AC They are a 2-3USD tuk-tuk ride away from the main tourist attractions. Restaurant is only open for breakfast. No spa or pool although there is seating on the rooftop.
Stayed 1 night in Nov 2019
Response from Lai Ping on 20 Nov,2019
Thank you so much for your very kind words. Hope to see you again for your next visit in Phnom Penh.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport pickup arrangement was a breeze and on time. Although there’s not much attractions nearby, what they lack in that area, they made up with exceptional staffs services. Plenty of restaurants/stalls nearby for quick snacks/lunch/dinner. Would return.
Stayed 1 night in Nov 2019
Response from Lai Ping on 5 Nov,2019
Thank you so much for your very kind words, we are all delighted that enjoyed your visit so much. We hope to be able to welcome you back very soon.

10/10 Excellent

Brad, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean, free shuttle to the airport
Stayed 1 night in Oct 2019
Response from Chun Kung on 26 Oct,2019
Dear Brad, Thank you very much for your review of your stay at our hotel, we are looking forward to welcome you back for your next stay in Phnom Penh. Best Regards

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and new. The cook make fantastic eggs. It’s really a pleasant surprise for a boutique hotel to do a buffet breakfast. Very accommodating with late check out and bottled water and everything else✌️. They offer airport teansfer both ways as well on their new 12 seater car. Overall stay is excellent. The only setback is probably there is no swimming pool. It’s easy to get to Aeon and Nagaworld and to some good French restaurant like Khemer Pasteur. Will be back!💪✌️
Stayed 3 nights in Oct 2019
Response from Viriya, Customer Service on 11 Oct,2019
Dear Joyce, Thanks for you valuable rate on us. We wish you all the best wishes and have a great stay with us.

8/10 Good

Charlene, South Korea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing for the price. Friendly, accomodating staff. Big kudos to the housekeeping team for what they do to keep the rooms super clean. Great location. Tuk tuks always on standby outside to take you wherever you need to go. Airport shuttle was a great ammenity. A few cons: the breakfast was a little disappointing only because they do not keep the food warm after it is put out. Room doors do not block hall way sounds at all so it's pretty loud at times. There was no laundry service on site. Had to turn in laundry to the front desk so they could take it to an offsite facility. Laundry came back still dirty so that was a waste of money. Staff will get you in a tuk tuk outside if you need to go anywhere in the city. However, they negotiate with the driver "foreigner inflation" costs. DO NOT except more than $2.00 to go anywhere in the city despite what the staff or driver negotiate (normally $3.00). Get the Grab app to order tuk tuks. I definitely recommend this hotel if you plan to visit the area. I would stay here again in the future. Great hotel!
Stayed 4 nights in Sep 2019
Response from Customer Service on 19 Sept,2019
Dear Charlene Melinda Young, Thank you so much for your value comments and please apologize for unexpected about dirty laundry returned. We’ll take your comment and try our best to improve it. We wish you have a fabulous day and hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay in Phnom Penh
The breakfast was nice with more asian food selections. Hotel staff also provided great service, changing rooms for us when requested and recommended a nice Thai cafe (Bun’s cafe) located just 350m away from the hotel. They even arranged an airport drop off for us for free. The hotel is very near genocide museum, just a 5 minute walk.
Stayed 2 nights in Sep 2019
Response from Customers on 13 Sept,2019
Thank you so much for your value review us. We’re hope to welcome you again for your next stay in Phnom Penh. Wish you have a wonderful day!

10/10 Excellent

Psban, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff. The location is great and safe.
Stayed 1 night in Aug 2019
Response from Viriya on 27 Aug,2019
We appreciated your value comments. We're hope to welcome you again in the near future. Wish you have a wonderful day. Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the location is very convenient. Will come back again.
Stayed 1 night in Aug 2019
Response from Customer Service on 14 Aug,2019
Dear Customer, Thanks for your valuable review on us. We wish you have a fabulous day. We’re hope to welcome you again in the near future. Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in very good conditions and in a pleasent area.
Stayed 3 nights in Jul 2019
Response from Customer Service on 2 Aug,2019
Thank you for your valuable comments. We’re hope to welcome you again in the near future. We wish you have a fabulous.

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Chun Kung on 5 May,2019
Thanks for the awesome review. We are looking forward to having you again. Best regards

10/10 Excellent

Fern, Winnipeg Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new and very clean. The staff was awesome and they picked us up at the airport and brought us back to the airport at the end of our stay. Breakfasts were ok. The rooftop bar was not yet open but will be a great feature when available.
Stayed 2 nights in Mar 2019
Response from Customer Service on 8 Mar,2019
Dear Fern, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and We are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Xue li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from 陈经理 on 21 Feb,2019
您好：Xue Li 感谢您入住本酒店，更感谢您给予酒店的服务10分（满分）的评点，您对酒店服务的肯定是酒店全体员工的激励，我们会保持高水平的服务，期待您下次的到来，并再为您提供贴心服务。祝您愉快！

8/10 Good

Trung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Customer Service on 11 Feb,2019
Thank you for visiting us at V Boutique Hotel. We hope that your stay was pleasant and our accommodations and services were acceptable. Wish you have a wonderful day and we also hope to see you again in the future stay in Phnom Penh.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My corner room was beautiful and absolutely gleaming and spotless. The staff were so lovely and kind. The only thing was that the water never got hot.
Stayed 2 nights in Feb 2019
Response from Customer Service on 31 Mar,2019
Thanks for your value review about us and apologize the unexpected problem happened. We will try our best to hit customer’s suggestions. We’re hopefully to see you In the near future again. Regards,

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very helpful and welcoming. Had an amazing stay!
Stayed 1 night in Jan 2019
Response from Customer Service on 2 Feb,2019
We would like to say thank you for your time to provide us with your honest feedback. We’re excited to heard that you were enjoy your stay with us. We hope to welcome you again for the next trip in Phnom Penh.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Customer Service on 6 Jan,2019
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

6/10 Okay

takashi

Stayed 2 nights in Apr 2023
Response from Chun Kung on 15 Jun,2023
Dear Takashi :Thank you for staying at Vinny Boutique Hotel.Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice. clean and comfortable.
Stayed 1 night in Jul 2022
Response from Lai Ping on 25 Jul,2022
Dear Valued Guest, Thank you so much for your very kind words. We are all delighted that enjoyed your visit so much. We hope to be able to welcome you back very soon.

10/10 Excellent

Hsieh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很棒的服務，飯店人員親切，飯店很新很乾淨，早餐很棒
Stayed 4 nights in Oct 2019
Response from Chun Kung on 21 Nov,2019
您好，贵客 感谢您入住V-精品酒店，并肯定酒店提供的亲切服务，欢迎再次入住，谢谢。 祝您事业成功！

8/10 Good

Hau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Viriya on 3 Aug,2019
Thank you so much for your value review on us. We're a hope to welcome you again in the near future. Wish you have a fabulous day. Regard, Customer Service

6/10 Okay

Verified traveller

Travelled with family
Geen unieke ervaring......een beetje afgelegen van het centrum. Wel betaalbaar hotel.
Stayed 2 nights in Jul 2019
Response from Viriya on 4 Aug,2019
Dear Customer, Thank you so much for chosen us. We feel sorry that couldn't reach your target this time but we're hope to welcome you at the next stay in Phnom Penh. We wish you have a great day. Regards, Customer Service

10/10 Excellent

JIA KOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Chun Kung on 12 Jul,2019
Dear Jia Kou Thank you for your good reviews. Regards

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Chun Kung on 14 Jun,2019
Dear valued guest: Thank you for your full score reviews. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Customer Service on 10 Apr,2019
Thank you so much for rating us. Wish you have a wonderful day!

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Chun Kung on 2 Apr,2019
Dear Roy, Thank you for love our hotel, hope to see you again soon. Best regards

10/10 Excellent

piyachart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from SunF on 28 Feb,2019
Dear Piyachart, Thanks for choosing and give excellent rate to us. We wish you have a fabulous day. We’re hopefully to welcome you again next time. Thanks! Regards, Customer Service

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from Chun Kung on 1 Apr,2019
Hello Anonymous, Thank you for staying our hotel, we holp to see you again. Best Regard

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nouvel hôtel qui gagne à être connu, en fait ce fût notre meilleur hotel de tout le Cambodge!! Un peu excentré versus les grandes attractions touristiques, le quartier est très paisible et les dites attractions sont facilement accessible en tuktuk pour 2-3$ Ou a la marche 1-3 km. Les déjeuners buffets et les oeufs/omelettes cuites aur demande nous ont ravies tout comme le personnel dédié à notre comfort et satisfaction. La climatisation et la douche (pression et eau chaude & froide) fonctionnaient à merveille! J’y retournerai volontier!
Stayed 2 nights in Feb 2019
Response from Customer Service on 13 Feb,2019
Merci d'avoir choisi notre hôtel, J'espère te revoir bientôt. Je vous souhaite une bonne journée.

10/10 Excellent

Laura, Bogotá, Colombia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es un buen lugar, tiene todo lo necesario, es nuevo y bien ubicado.
Stayed 4 nights in Jan 2019
Response from Lilysun on 18 Jan,2019
Muchas gracias Esperamos verte de nuevo.