The location is inaccurately described. Although advertised as a 15–20 minute walk from the beach, restaurants, and cafés, the route involves constant busy traffic with no pavements, making it unsafe for pedestrians.
Service was poor from the beginning. On our first night, we ordered room service and waited over an hour, only to be told the kitchen was closed. Throughout our stay, staff were unfriendly, unwelcoming, and unprofessional.
We were accused of “spoiling furniture” over a very small sauce stain on the duvet and threatened with a fine, despite staff admitting the item had not yet been washed and there was no proof the stain was permanent.
The most unacceptable incident occurred at checkout, when we were falsely accused of smoking in the room and our deposit was withheld. We do not smoke indoors. The accusation was based solely on a photo of a small amount of loose tobacco from rolling cigarettes before using the outdoor smoking area. Staff searched our room, found no evidence, and only then reluctantly returned our deposit.
We were also extremely uncomfortable to learn that staff entered our room and took photographs while we were not present, which felt like a serious breach of privacy.
To make matters worse, staff did not even acknowledge that we had checked out three days earlier due to the poor service.
Overall, this was a very stressful and disappointing stay. I would not recommend this property based on our experience.