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"Outstanding customer service. From the moment you arrive you experience VIP levels of service (even if you’re not!) The number of staff members who called me by name was impressive! Upgraded room was very appreciated. Neha one of the concierges was super helpful and was more than helpful and accommodating. My brother and I especially appreciated the farewell card she left for us. We will surely stay at the Mandarin again the next time we are in Jakarta."

"Good place to stay with family room clean and staff friendly "

"BUT the pillow is not comfortable, everything else is superb "

"Modern, clean, very professional and friendly staff, decent size room, stable shower temperature, nice view, next to a mall with good food and coffee options"

"Very nice hotel"

"Free laundry which is a plus. Room was very clean and breakfast was great. "

"This was money well spent. I will be back "

"Nice hotel, very friendly and attentive staff."

"The staff was courteous and helpful. "