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Reviews of Renaissance Reno Downtown Hotel & Spa

4 out of 5
Renaissance Reno Downtown Hotel & Spa
One South Lake Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 340 out of 548 reviews" "
Rating 8 - Good. 130 out of 548 reviews" "
Rating 6 - Okay. 37 out of 548 reviews" "
Rating 4 - Poor. 22 out of 548 reviews" "
Rating 2 - Terrible. 19 out of 548 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

4/10 Poor

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was in a room directly below the gym, at 4:00 am was woken with very load banging, Room was not very clean, and was very used. Hotel could use an upgrade.
Stayed 1 night in Apr 2024

8/10 Good

Kathleen

Stayed 1 night in Apr 2024

10/10 Excellent

Purchasing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a funeral!
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. I thought the desk clerk was most helpful. He helped me get an uber driver several times, and called a cab company for me. He is?most helpful and knows how to treat tgw?guests. He was on working today, Tuesday, at 12:00 Noon, check out time. He also checked me in on February 29th at around 9:00PM at night. The server's, and day and night manager's at the Shore restaurant are wonderful and gracious. Ruby, my spa attendant, at Refuge Spa gave me a Hot Stone Massage that was excellent. I will definately co e back, and stay at the Renaissance, and will recommend it to other's.
Stayed 5 nights in Feb 2024

10/10 Excellent

wendie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the river. They have a really nice lounge where we had the best smoked old-fashioned we’ve ever had. They have a couple of dining options, one has bocce lanes and an arcade, which was super fun with our college kids. It’s downtown, so the surrounding area is a bit unsavory, but the valet personnel keep the riff raff out. All in all we were very happy with the hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

KIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Trevor at the front desk and Ian at Valet Service were both super friendly and helpful!! The Shore restaurant was outstanding!!
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! Easy to enter property and on site parking. Wish the parking lot was covered, but it was on property so convenient. Decor is modern and lovely with an up scale feel. Room was really nice. Restaurant and bar area was great. Stag were so friendly and food was excellent. Will definitely stay again.
Stayed 1 night in Feb 2024

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Well good overall but just lacking customer service at the cost levels of this hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Jihong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in downtown Reno close to the City Building, the Pioneer Center, and overlooking the Truckee River, if you want a non-casino downtown stay, this location is good. They have a good restaurant, a huge, very cool arcade/bocce ball/pool tables/game room for all ages. Staff is super friendly! Bed was pretty comfy, just decor was going for posh angler and it was executed well, but rooms are really dark, and carpet was fraying and ripped in a few places. Just needs a little baby facelift.
Stayed 1 night in Nov 2023

8/10 Good

Alix

Stayed 1 night in Nov 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Julie, Albuquerque

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Antone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay! Staff Was Amazing!
Stayed 2 nights in Oct 2023

10/10 Excellent

Samantha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Sue

Travelled with family
Most comfortable bed I’ve ever slept in. Also great shower.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property that is well maintained and walking distance to many restaurants
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Amenities listed are wrong. I had no bottled water in my room, no room service menu, no alarm clock and no coffee/tea set up.
Stayed 3 nights in Sep 2023

8/10 Good

Lisa

Stayed 1 night in Sep 2023

10/10 Excellent

Jhunar

Stayed 1 night in Sep 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Fernando

Stayed 1 night in Sep 2023

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, amenities
Drab, dark and spartan. there was nothing inviting about any of the spaces. (OK, the restaurant wasn't too bad.) the main lobby looks like an old subway terminal, and the rooms look like someone with $75 tried to spruce up a high-end prison ward. there was nothing comfortable or relaxing about any of it. The staff were generally polite and friendly, but even that seemed forced (possibly the environment?). Was the designer trying to channel Terry Gilliam's "Brazil"?
Stayed 3 nights in Jul 2023

10/10 Excellent

Ayodeji

Stayed 4 nights in Jul 2023

10/10 Excellent

Krissa Micah

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I love the cleanliness and the smell! Very clean and staff are very approachable. Highly recommended.
Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Johnathan was very accommodating and understanding when we needed switch out our room and took care of us immediately. I highly recommend a ninth floor corner suite. Ginger at the spa was also fabulous in getting us booked for our services at the spa when we came in last minute. We had a wonderful stay, definitely will be back.
Stayed 3 nights in Jun 2023

10/10 Excellent

Rebecca

Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

2/10 Terrible

Benjamin

Stayed 2 nights in Jun 2023

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness of the property
Stayed 1 night in Jun 2023

10/10 Excellent

James, Alamo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved the hotel, the staff was very pleasant and provided excellent service. Our room was great.
Stayed 1 night in Jun 2023

10/10 Excellent

Rona

Stayed 2 nights in Jun 2023

4/10 Poor

Harshavardhan

Travelled with family
We didn’t like the room given to us. It was overlooking industrial AC units which were noisy in the night. The suite was gloomy with limited lights and seating area was not well organized / not comfortable. Restaurants on property had very limited vegetarian options and restrictive timings. Not much activity to do at the property.

10/10 Excellent

Suzannah M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place In Reno To Stay!!
The staff was friendly and courtious. Room and hotel very clean Food was great. And dog friendly! It made our stay just a little less stressful not having to worry about our dog at home. Definitley comming back!! Tom and Suzannah
Stayed 2 nights in Jun 2023

8/10 Good

Monica

Stayed 4 nights in May 2023

10/10 Excellent

Donald

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff extremely responsive to all needs
Stayed 2 nights in May 2023

6/10 Okay

Anne

Stayed 2 nights in May 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very close to Truckee River Walk, Spa was awesome. Bocce place connected to the hotel offered a lot to do for teens and adults.
Stayed 1 night in Apr 2023

10/10 Excellent

Zeki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like hotel
Stayed 3 nights in May 2023

10/10 Excellent

Renee

Stayed 1 night in Mar 2023

10/10 Excellent

Julie

Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A nice enough hotel but for the price, they could have at least made sure there was conditioner in the bottle in the shower.
Stayed 1 night in Feb 2023

10/10 Excellent

Karl

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Bar was nice as was the restaurant. Game area was very fun also
Stayed 1 night in Jan 2023