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Reviews of Hotel ibis Santiago Providencia

3 out of 5
Hotel ibis Santiago Providencia
Avenida Providencia 1187, Santiago, Region Metropolitana

Reviews

8.0

Very good

Rating 10 - Excellent. 269 out of 788 reviews" "
Rating 8 - Good. 324 out of 788 reviews" "
Rating 6 - Okay. 114 out of 788 reviews" "
Rating 4 - Poor. 41 out of 788 reviews" "
Rating 2 - Terrible. 40 out of 788 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good, safe, medium-sized hotel in an interesting neighborhood. Plus it is close to the subway. The staff are the best part of the hotel. They are polite, friendly, efficient and reliable. They work very hard for the guests. They also speak excellent English. The staff are the best feature of this hotel. Shoutouts to Rodrigo and Oliver who were so helpful and worked do hard.
Stayed 7 nights in Mar 2024

10/10 Excellent

Ricardo, Jacksonville

Stayed 1 night in Mar 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Good CS and nearby all the attractions!

10/10 Excellent

Cynthia, GUAYAQUIL

Liked: Cleanliness, staff & service, property conditions & facilities
we travel for business and location was perfect! good staff ready to help!, clean.. overall i recommend it!
Stayed 2 nights in Jan 2024

10/10 Excellent

ROCIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, beautiful rooms and convenient location.
Stayed 1 night in Jan 2024

4/10 Poor

damian

Disliked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very small rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right price for Santiago, really convenient, the views from the room are amazing.
Stayed 2 nights in Nov 2023

8/10 Good

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is in a good area, staff was very friendly and helpful. The only thing that I have to say about the hotel is on the cleanliness of the room ,lack of small towels in the bathroom and the absence of a phone line in the room, therefore everything you need you have to go down to the front desk to ask for. But overall I do recommend this hotel to stay.
Stayed 4 nights in Oct 2023

8/10 Good

Brian Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Solid basic hotel Rooms are small but my only big complain was the showers had little water pressure and it was impossible to get the water to comfortable temperature. Water was either tap-water cold or scalding hot and mere millimeters was the difference I was not a fan of the breakfast but my traveling companion loved it saying they had some of the best scrambled eggs he'd ever had Otherwise, metro is nearby and we even comfortably walked all the way to the Costanera Center and back a couple of nights
Response from Hotel Ibis Santiago Providencia on 23 Jun,2023
Dear Brian,Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Karina

Stayed 4 nights in May 2023
Response from Hotel Ibis Santiago Providencia on 23 Jun,2023
Estimada Karina,Le agradecemos enormemente sus comentarios en relación a su estancia en Ibis Santiago Providencia. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.La GerenciaHotel Ibis Santiago Providencia

8/10 Good

Sales Jake Vista Villareal, glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Just fine
Stayed 9 nights in Apr 2023
Response from Hotel Ibis Providencia on 8 May,2023
Estimada Jake Le agradecemos enormemente su Evaluacion en relación a su estancia en ibis Santiago Providencia nuestro compromiso es recibir la critica de nuestros huespedes como un Motor para poder seguir trabajando en Mejoras continuas . Reciba un cordial saludo. La Gerencia Hotel Ibis Santiago Providencia

10/10 Excellent

Daniel

Stayed 1 night in Mar 2023
Response from Hotel Ibis Providencia on 30 Mar,2023
Estimado Daniel Le agradecemos enormemente su Evaluacion en relación a su estancia en ibis Santiago Providencia nuestro compromiso es recibir la critica de nuestros huespedes como un Motor para poder seguir trabajando en Mejoras continuas.Reciba un cordial saludo. La Gerencia Hotel Ibis Santiago Providencia

10/10 Excellent

Willard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an Ibis! Small rooms are exceptionally clean and comfortable. Shower was big with great shower head and plenty of water. Room was cleaned perfectly every day. Staff at front desk and restaurant were extremely helpful.
Stayed 5 nights in Feb 2023
Response from Hotel Ibis Providencia on 7 Mar,2023
Estimado Willard Le agradecemos enormemente su Evaluacion en relación a su estancia en ibis Santiago Providencia nuestro compromiso es recibir la critica de nuestros huespedes como un Motor para poder seguir trabajando en Mejoras continuas . Reciba un cordial saludo. La Gerencia Hotel Ibis Santiago Providencia

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Hotel Ibis Providencia on 7 Mar,2023
Estimada Jacqueline Le agradecemos enormemente su Evaluacion en relación a su estancia en ibis Santiago Providencia nuestro compromiso es recibir la critica de nuestros huespedes como un Motor para poder seguir trabajando en Mejoras continuas . Reciba un cordial saludo. La Gerencia Hotel Ibis Santiago Providencia

6/10 Okay

Ricardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Encontramos los restos de una manzana cuando llegamos a la habitación.
Stayed 5 nights in Jan 2023
Response from Hotel Ibis Providencia on 7 Mar,2023
Estimado Ricardo Le agradecemos enormemente su Evaluacion en relación a su estancia en ibis Santiago Providencia nuestro compromiso es recibir la critica de nuestros huespedes como un Motor para poder seguir trabajando en Mejoras continuas . Reciba un cordial saludo. La Gerencia Hotel Ibis Santiago Providencia

8/10 Good

valia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location a lot, however I wish more staff could communicate in English

8/10 Good

oscar Alejandro

Stayed 1 night in Sep 2022

10/10 Excellent

Melissa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

George

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
I paid with the aplication parking and then i have to paid again in desk.
Stayed 1 night in Apr 2022

4/10 Poor

Freddy

Business traveller
Disliked: Cleanliness, staff & service
need receipt
need receipt. 24 hr food services is not available
Stayed 3 nights in Apr 2022

6/10 Okay

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Rate good - food overpriced
Amazing location. Staff very friendly but $3.45 for regular sized can of coke? It was so over priced to the point of being ridiculous The free breakfast was ok and can’t complain but stay away from the scrambled eggs. They were runny and raw. We got a burger, vodka and a water $32.00 USD
Stayed 2 nights in Apr 2022

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and price are good.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good.
Stayed 2 nights in Jan 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2021
Response from Hotel Ibis Santiago Providencia on 20 Dec,2021
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Providencia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo

6/10 Okay

NELSON

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel was located at a great location, nearby subway station and other facilities. However it looked old and lacked maintenance.
Stayed 2 nights in Dec 2021
Response from Hotel Ibis Santiago Providencia on 20 Dec,2021
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Providencia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo

2/10 Terrible

felix

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from Hotel Ibis Santiago Providencia on 18 Jul,2021
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Providencia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Hotel Ibis Santiago Providencia

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near everything. Helpful staff. Unfortunately, lots of noise in neighboring rooms at night during my stay, slamming doors and people going in and out of rooms throughout the night, sketchy.
Stayed 3 nights in May 2021
Response from Hotel Ibis Santiago Providencia on 18 Jul,2021
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Providencia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Hotel Ibis Santiago Providencia

2/10 Terrible

Verified traveller

Disliked: Staff & service
El staff del hotel pesima actitud. 3 dias entre limpieza y limpieza. No lo recomiendo
Stayed 3 nights in Mar 2021
Response from Hotel Ibis Santiago Providencia on 18 Jul,2021
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Providencia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Hotel Ibis Santiago Providencia

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Muy buena relacion precio calidad. Buena ubicacion.
Stayed 2 nights in Oct 2020
Response from Hotel Ibis Santiago Providencia on 18 Jul,2021
Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Santiago Providencia. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Hotel Ibis Santiago Providencia

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020
Response from Hotel Ibis Santiago Providencia on 18 Jul,2021
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Providencia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Hotel Ibis Santiago Providencia

10/10 Excellent

Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to metro...variety of places to eat............
Stayed 2 nights in Feb 2020
Response from Hotel Ibis Santiago Providencia on 18 Jul,2021
Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Providencia. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Hotel Ibis Santiago Providencia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were extremely comfortable & the room was very clean. The staff were friendly & helpful.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
No hot water in the hotel at the arrival until next morning. No one told me that when I arrived and when I noticed it it was too late for a hotel change. (many options near).
Stayed 1 night in Nov 2019

8/10 Good

Marcin

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Masoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Nicholas

Liked: Staff & service
Great City
The rooms were ok but the breakfast was a bit so great as there was only one small two slice toaster and had to wait so long for my turn. Cutlery’s was always running out.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Well located. They said that they had breakfast since 4 am and I went down to have breakfast at 4:30 and there was nothing.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities
At the time of my arrival, I paid for my 5 night stay. But, at least once a day I would go to my room and was unable to get in using the key card. The front desk staff didn't apologize for this consistent inconvenience. Also, my friend tried calling the hotel twice and was unable to get through to the front desk after being on the phone for over 20 mins each time. I also didn't feel secure sleeping in my room. There was no latch or safely lock on the door. There was no pool or gym.
Stayed 5 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
turned the air conditioner off for the whole night, and regularly you can not adjust the temperature. terrible, not even an apology
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Too noisy. The hotel is located in a corner between 2 very noisy avenues.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The hotel has everything I need for a comfortable stay. Good location. Convenient with local amenities. Near metro station. Friendly staff. Good value overall.
Stayed 3 nights in Apr 2019

10/10 Excellent

Saverio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean. Good service. Thanks. Thanks. Thanks
Stayed 2 nights in Mar 2019

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2019

8/10 Good

Edmundo, São Paulo - BR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the hotel's location and restaurant. The hotel follows the traditional Ibis standard.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anticipate Budget Accommodations
A budget hotel with above budget price.all ok clean reasonable service but everything from the tiny room the minimum variety at breakfast .. all Budget so expect that and you will enjoy your stay. Would I return yes but I know what to expect
Stayed 4 nights in Jan 2019