Premier Inn, Shamley Green hotels

"Amazing staff from the moment you enter the front door of the hotel. Our bags were taken up to our room and the check in staff were so helpful. Will definitely stay there again."

"The room was fine, but the breakfast times were very early, finishing by 09:30, which is odd when you can then check out any time till midday."

"I paid for an upgraded room with a bath. I didn’t get one. Reception staff painfully slow despite not being very busy. I asked the barman about room service and was told that the chef normally finishes at 9.30pm but because it was quiet he was letting him go early but as long as I ordered by 8.30pm I could get some food. I returned at 8.15pm and the barman said he’d already let the chef go. I was annoyed about this. "

"Great location virtually inside the airport. A few minutes walk from our room to the terminal. Large bathroom, comfortable bed. Bar food was just so so, but there’s a very nice breakfast spread available."

"Whenever I book using expedia I almost always get the room that nobody wants, the one next to the high traffic door, the elevator, or the ice machine area. It seems to be a pattern and I suspect it is because I use the expedia app to do so because it is always mentioned when I check in. The staff will almost always say " booked with expedia?" We have a ok time there. Ate at the hotel, service was slow, could see the restaurant manager having a bit of chat to one of the servers, it was obvious not a good one. Food was not great and they over charged me for food I did not have. Manager got it fixed and also deleted the service charge. Used the shuttle to and from the Gatwick airport. Was seamless."

"This hotel was in a beautiful location with stunning grounds (which needed a bit of maintenance). the bar, reception, restaurant & seating areas within the main hotel were beautifully updated but I stayed in a room out the back in a separate wing and my patio door was broken and could not be locked so i had about 1/2 hours sleep - worrying about someone coming into my room. This whole block needs serious renovation. All in all though the room - even though it needed a complete update, the bed was comfortable and the linen on the bedding was lovely. Lovely meal in the restaurant & the breakfast was delicious"

"Clean, but very small rooms. Ideal for a single night at the airport. "

"Room was clean and adequate for my one night stay. Shower worked great as did the air con. Staff were excellent on my early arrival allowing me to check in early fir very reasonable cost. "

"Good location, clean room, pillows are a little hard but that maybe my preference, use of the health centre and pool was included, nice perk. Would recommend "