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"The service (check-in, dining, guest services) was excellent!! The views overlooking Gangnam was awesome. "

"Location very convenient and breakfast provided"

"Just a quick walk away from all the hustle of Myeongdong street! Great authentic restaurants nearby with lots of locals. Our family had a great time here."

"Everything was perfect. Room was very fresh and clean and beds were very comfortable."

"It was the best place because it was so close to the subway station, and the breakfast was good. Hotel room is quiet and clean, so I plan to stay again next time."

"The Lotte was wonderful, from the moment we arrived until departure. Staff, hotel features & services. Excellent place to stay."

"Stayed here during the summer for about a week with my girlfriend. The hotel is in a good location close to a lot of touristy spots. Service was great and (mostly) speaks English. Our room was cozy and had a great view of the city. They gave us the choice of either a view of the temple with a bathtub or a view of the city with just a shower. They have buffets at each meal time, which is convenient, and the food is just fine. Some complaints are that the fitness center is kind of small with just a few machines and some treadmills if that's important. They also don't have anywhere to refill water bottles, and they only give you two water bottles a day, but you can run down to the service desk and get more. They do also have a laundry room, but I wouldn't recommend it. They only have two old washing machines and one dryer. If someone is using the dryer, then good luck, and the dryer does not do a great job of drying your clothes. There is a laundromat a five minute walk away though. I've seen some people complain about the air conditioning not working. Even during the hottest days in the summer, the room was always cool and comfortable. When checking in, the service desk did inform us that they gave us an extra key card, which you need to keep slotted in the room for the AC to work, so some people might have not realized that."

"The location is great, easy to get to many places by walking or take public transportation. The staff here are helpful and friendly. Overall I enjoyed my stay here. "

"Great staff."