Sonning Hotels from S$78

"We went for dinner at the restaurant and the attendant asked at the door about food allergies. I said, yes, no garlic please, they brought a book with every meal they offered and all the ingredients listed. I picked the grilled chicken with goat cheese as garlic was not listed. 15 minutes later the server stated that the chef said there is garlic. I stated that there is clearly a discrepancy between their own departments that can cause a medical issue for a customer. The restaurant manager came over and instead of apologizing, he said that my only choice was to pick something else, no recommendations of what that meal was as they add garlic to almost everything. Finally I order the salmon and a Caesar salad. We waited 45 minutes to get a meal. No apologies, no we are going to correct our own documents, we fell that we were causing the problem. We stay there because is the most convenient hotel for our frequent trips to Heathrow Terminal 5. The hotel is beautiful, super clean and worth the price since you don't need to take any transportation, you just walk in from the terminal. We will stay there again but might not eat at the restaurant."

"It is always an amazing experience at this hotel. The gentleman who checked us in upgraded our room for a reasonable cost. It has a lovely view of the airport to see planes lands and take off. Breakfast was lovely."

"Great breakfast, clean room, shame the spa facilities were out of order no mention of this upon booking and was on of the main reasons for booking "

"Great option for terminal 5 with the pod transfer - comfortable enough room - great value. Only in the room for about 7 hours before an early flight but slept well! "

"Great room with nice furnishings. Breakfast buffet nice and a fair amount to choose from. Staff very friendly and helpful. "

"Perfect for short stay betwern flight at Heathrow"

"There was ample parking and it was very easy to park including electric parking points. The room was very clean, I did not stay for breakfast so can't comment, but the evneing meal in the restaurant was five stars from me, excellent food. The only negative thing I have to say is that was waiting 30 minutes for desserts and the outside tables in the garden did not cleared throughout the day, and it was a sunny day, so ther ewere lots of people outside but all the tables had dirty glasses on them. Overall a very ennjoyable stay and I would recommend this hotel to my friends and family."

"Excellent overall, Thank you."

"Lets get the good things out of the way. Firstly, the beds were lovely and comfy and we slept well in them, the night was peaceful with no noise from other rooms, the gentleman on reception very swiftly sorted out an issue that we had with the room which I will get to shortly, we loved the amenities in the room (kettle, hair dryer, fridge, iron and ironing board, great TV and lots of lighting options with lamps etc). Also a view of the river. However, we booked a family room for 2 adults and one child, so three people and when we got to the room, it was only set up for two so I call down to reception to sort the issue out. The phone was not answered so I had to go downstairs and find the receptionist who swiftly sorted the problem. The room on first impressions looked clean but on closer inspection we found a fair amount of rubbish had been left by previous guests which I think was easily visible (toy packaging sticking out from under one bed and McDonald's sauce packet and bottle lid under the other) and some sweet wrappers on the floor near the bed, the desk was wobbly and will fall apart when being leant on, there didn't seem to be any central heating and there was a questionable portable heater, the shower head in the bathroom was dirty/rusty and the taps needed better cleaning. I feel that a bit more attention to detail is needed and this hotel would be a 10/10 but at the moment I would rate it a 6. Also checkout is at 11.30 not 12pm which i feel is normal for a hotel"