Exterior
Check availability

Reviews of Mercure Suzhou Jinji Lake

3.5 out of 5
Mercure Suzhou Jinji Lake
No 72 Xindu Street, Suzhou Industrial Park, Suzhou

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 61 reviews" "
Rating 8 - Good. 23 out of 61 reviews" "
Rating 6 - Okay. 3 out of 61 reviews" "
Rating 4 - Poor. 4 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Robbie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely Hotel - SHOCKINGLY POOR WI-FI
The hotel is in a great location. The rooms are clean, fresh, well appointed and really nice. THE PROBLEM IS THE WI-FI IS SHOCKING AND USELESS. There is the general Mercure connection or a connection in your room. The signal is good .... the bad point is using a VPN it drips every 1 minute. This is really no good when travelling on business and I need VPN to connect to my companies mail system. I complained every time but nothing is done. Unless this is solved I really can’t stay and work at this hotel. As part of the Accor chain you would think this is straight forward, but NO. I stay in Chinese national hotels that support VPN. This is really shocking this day and age and I have discussed with the hotel and so has my company ... no improvement 😡
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
WiFi hopeless and staff unable to solve the problem. In a business hotel this is a BIG problem.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Excellent Let Down by Poor Internet
Only week point is internet speed / connects drops out. So frustrating for a top chain hotel that was recently opened. Internet connection and speed should not be an issue this day and age. Apart from that, everything excellent
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from cherry on 16 Apr,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.

6/10 Okay

CHANGSHENG

Disliked: Cleanliness, staff & service, room comfort
not recommend
I felt the room is not cleaned enough, specially the ground... and bed is not comfortable at all...
Stayed 1 night in Mar 2019
Response from cherry on 16 Apr,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.

8/10 Good

Masa

Liked: Cleanliness, amenities, property conditions & facilities
Located in a very convenient place. There are many restaurants and shops nearby. Room is new and clean, but it was disappointed that TV controller did not work well and was not able to watch any TV programs.
Stayed 2 nights in Mar 2019
Response from cherry on 16 Apr,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.

8/10 Good

MIke

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It locates in a very convenient area which has many restaurants or shops. Room is clean and amenities are good. Some drinks in a fridge were offered free of charge. It was regret that TV controller did not work well and I could not watch any TV during my stay.
Stayed 2 nights in Mar 2019
Response from cherry on 16 Apr,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.

10/10 Excellent

Lynica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from cherry on 16 Apr,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. A new gem!
Spacious room, comfy bed, great location (in a modern yet quieter area of Suzhou and located near metro station), easy to find taxis nearby, good eateries nearby.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall I’m happy with my stay, just one point I ready don’t understand why the house keeper didn’t wash the cup on the daily clearing?
Stayed 3 nights in Dec 2018

10/10 Excellent

勝鴻

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好到無可挑剔
真心不錯，簡單，乾淨又大方，位置又是蘇州黃金位置
Stayed 1 night in Jan 2020

10/10 Excellent

jaeung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

HSIN-YIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2019

10/10 Excellent

TACHIZAKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

4/10 Poor

Matt, Tokyo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had requested Non smoking room, but smoke and cigarette disgusting smell came from other room all the time so much that I couldn’t slept well.
Stayed 1 night in Nov 2019

10/10 Excellent

Lai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Marvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

CHUN MING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
蘇州商務旅遊的好地方
Stayed 1 night in Oct 2019

10/10 Excellent

Yung Hung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from cherry on 30 Oct,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

YONG SIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Connie, 深圳

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整體都還不錯，酒店干淨，舒適，大堂還有咖啡、餅乾，而且離景點都比較近，附近有大型商場，下次有機會還會入住
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フランス系のホテルなのにワインオープナーが置いてない
Stayed 1 night in Sep 2019

10/10 Excellent

JUOYAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Koichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
申し分ない条件
申し分ない条件。
Stayed 2 nights in Aug 2019

6/10 Okay

Johan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019

8/10 Good

Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
交通の便利も良くコンビニも食事をする所も近くにあり良い
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
smells not good in bathroom! The people work in this hotel are very nice!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

yuki

Business traveller
Liked: Cleanliness, property conditions & facilities
良い点はﾎﾃﾙが全体的に清潔。最新式のｳｵｼｭﾚｯﾄがあり快適。冷蔵庫のｿﾌﾄﾄﾞﾘﾝｸが無料。不満点としては部屋の壁が薄く、隣室の音が聞こえる。日本語のﾃﾚﾋﾞ放送に対応していない。朝食の開始が6：30からなので、6：00ｽﾀｰﾄぐらいまで早めて欲しい。全体としては満足できるﾎﾃﾙです。
Stayed 5 nights in Jun 2019

8/10 Good

sun ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
法式風格，舒適
雖不是豪華酒店，但住起來覺得很舒服，管理好 交通便利
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
立地もホテル設備も完璧でした。部屋の入口付近の壁が薄いのか、廊下の声が聞こえる以外は快適に過ごせました！
Stayed 2 nights in Apr 2019
Response from cherry on 8 May,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
英語が話せるスタッフがいない
Stayed 2 nights in Apr 2019
Response from cherry on 8 May,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.

10/10 Excellent

Chun Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from cherry on 16 Apr,2019
Dear guests，thank you for staying in our hotel. welcome to our hotel again.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from cherry on 16 Apr,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.

8/10 Good

JEONGIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
사용시설
TV 보기가 매우 불편산것 빼고는 좋아요, 특히직원들의 친절 매우 훌륭합니다
Stayed 5 nights in Mar 2019
Response from cherry on 16 Apr,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
쑤저우 머쿠어 호텔 좋아요.
2018년 8월에 오픈한 호텔이라서 깨끗하고 시설도 좋았습니다. 딱 필요한부분만 잘 준비 되어 있었고, 침대시트랑 침구가 깨끗해서 잠자리 편했습니다.
Stayed 2 nights in Mar 2019
Response from cherry on 16 Apr,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again.

8/10 Good

HUNG CHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體來說還可以，美中不足是早上被服務人員敲門吵醒，以為房間沒人住，酒店內部管理資訊有問題。
Stayed 1 night in Feb 2019
Response from cherry on 16 Apr,2019
尊敬的宾客：您好！非常感谢您百忙之中对酒店提出的建议与不足之处，非常抱歉由于房务员工的失误给您带来的不便我们深表歉意，酒店管理层也非常重视您的反馈，酒店会对每一位员工都做好相应的培训，以便为宾客带来更完善的服务，酒店全体员工真诚地期待您的再次到来，祝您工作顺利，生活愉快！

10/10 Excellent

Junhua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新
挺好的 新
Stayed 1 night in Feb 2019
Response from cherry on 16 Apr,2019
Dear guests，thank you for staying in our hotel. Welcome to our hotel again。

10/10 Excellent

Chan Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Chan Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Chan Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Very nice hotel and the price is good. However not convenient for guest without China mobile number. Breakfast tastes great.
Stayed 3 nights in Jan 2019

10/10 Excellent

NAKAGAWA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした。
新しいホテルなので、部屋も設備も綺麗でした。朝食も美味しかったです。朝もタクシーを呼んで頂けて、助かりました。場所も地下鉄の駅や、商業街も近くで便利です。30/31階に乾燥機能付洗濯機が無料で使えて便利です。また利用したいと思います。
Stayed 2 nights in Jan 2019

8/10 Good

TINGYAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Cost effective.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Hsiu-Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018