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Reviews of The Gaya Hotel

4 out of 5
The Gaya Hotel
No. 169, Xinsheng Rd., Taitung, Taitung County

Reviews

9.0

Wonderful

Rating 10 - Excellent. 264 out of 437 reviews" "
Rating 8 - Good. 120 out of 437 reviews" "
Rating 6 - Okay. 34 out of 437 reviews" "
Rating 4 - Poor. 12 out of 437 reviews" "
Rating 2 - Terrible. 7 out of 437 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shao Yi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an excellent location with many food options nearby.
Stayed 1 night in Mar 2024

10/10 Excellent

Gonzalo, SAN FRANCISCO

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great staff, congratulations.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and will return.
Check in was very smooth by the friendly staff. Room was very clean and comfortable except for shower room which was moldy. Breakfast was good spread but lack of food warmer for buffet line thus cooled food was cold. Beef soup noodles from live station was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Chen Kian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at the city centre. Walking across is the Taitung Railway Art Village and the Fantasy Tiehua. A short walk from the hotel is the Taitung night market. Lots of food choices and shopping. A great spot for an excellent stay. Oh, breakfast was great too!
Stayed 1 night in Dec 2023

8/10 Good

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

CHOON TEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was hoping for self serve laundry services within the hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Dennis Riley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gaya was a gorgeous hotel, from the lobby to our room. Very helpful and friendly concierge. Amazing view from the rooftop. Conveniently located for a morning stroll at Liyushan or to the Railway Art Village. Super comfortable bed and bedding, and overall a great place to spend time.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with many paintings and art products in display like in a museum. Swimming pool is a plus as well. Breakfast is super! Great experience! Will definitely come back!
Stayed 1 night in Nov 2023

2/10 Terrible

Ruth

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights at this property. Shower head broke and almost hit my foot. Not enough towel provided - there was not even a hand towel available, just a bath and a small towel. Only one treadmill at the gym which was broken. You can tell the hotel had no intention of fixing it as it had already gathered a layer of dust. For Taiwanese standard, the food at breakfast was bad. Service overall was mediocre. Given the room rate, it is honestly substandard. Not worth the money paid for. Extremely disappointed!
Stayed 2 nights in Jun 2023

4/10 Poor

Hsiao-Rong

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We went to the hotel for its pool and found out it closed from 11-3pm
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good 4-star hotel
Newer 4-star hotel with good size rooms. Great location, central to everything for a tourist.
Stayed 1 night in Dec 2021

10/10 Excellent

Jenhu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is relatively new, and its services are customrr oriented, even for breakfast services. But its TV is based on MOD Program, which does NOT have CNN.
Stayed 3 nights in Jan 2021
Response from 訂房組 on 2 Mar,2021
Dear Guest, Thank you for choosing The Gaya Hotel for your recent stay in Taitung! We Love to hear your feedback and use it to review and improve our services ! The Gaya Hotel

8/10 Good

Leo

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
nice location
Near many spots and night market
Stayed 1 night in Dec 2020
Response from 訂房組 on 24 Dec,2020
Thank you for your opinion and your views on customer service and room design. The hotel staff are professionally training to provide the highest quality customer service. We are glad that you feel comfortable during your stay. Looking forward to your next visit THE GAYA HOTEL

4/10 Poor

Yapin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Marcus Funnyuing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very clean and the bed very comfortable.
Stayed 1 night in Jul 2020
Response from 副董事長 on 28 Jul,2020
親愛的貴賓您好： 非常感謝您選擇入住並推薦The Gaya Hotel，期待您下一次的到訪，讓我們再次為您服務。

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2020
Response from 副董 on 23 Jun,2020
親愛的貴賓您好, 感謝您給予的評價!

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and comfortable. Got pretty much everything you need and it’s at a pretty good location too.
Stayed 1 night in Apr 2020
Response from 副董 on 14 Apr,2020
Dear Joey, Thank you for accommodating with The Gaya Hotel! Our staff have been trained to offer a warm and friendly welcome. We will endeavour to make your stay with us, an enjoyable one as always. Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. Vice Chairman Mei Lin Tai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from 副董 on 15 Mar,2020
親愛的Anonymous您好: 感謝您給予我們的評價!

10/10 Excellent

曉妤

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from 副董 on 30 Oct,2019
感謝您給予我們的滿分評價!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay! Great rooms, super breakfast!
Fantastic 2 night stay in the Gaya. Hotel staff were very nice and helpful. Room was perfect. Rooftop pool and loungers were 10/10!
Stayed 2 nights in Sep 2019
Response from 副董 on 13 Oct,2019
Dear James: Thank you for accommodating with The Gaya Hotel! Our staff have been trained to offer a warm and friendly welcome. We will endeavour to make your stay with us, an enjoyable one as always. Customer’s satisfaction is very important to us, it would be much appreciated for your comments which give more energy to our whole team. Vice Chairman Mei Lin Tai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from 協理 on 22 Jul,2019
感謝您給予我們的五星評價!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from 協理 on 22 Jul,2019
我們很遺憾, 您在館內消費期間未留下愉快的回憶。 我們定會繼續努力, 也期望有機會再次為您服務!

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from 協理 on 9 Jun,2019
感謝您給予我們的高分評價!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from 協理 on 30 Apr,2019
感謝您的滿分評價!

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from 協理 on 25 Feb,2019
感謝您的滿分評價!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from 協理 on 25 Feb,2019
感謝您的滿分評價!

8/10 Good

Shuyun, TW

Liked: Staff & service
Goog location but The steep price of their service is not worth it.
Stayed 1 night in Oct 2018
Response from Assistant Manager on 9 Dec,2018
Dear Shuyun: Thank you for choosing The Gaya Hotel for your recent stay in Taitung! We Love to hear your feedback and use it to review and improve our services ! We have many seasonal promotions on our website and OTA channels, hope you found suitable package and price for your next visit. Looking forward to welcome you again soon. The Gaya Hotel Assistant Manager Kristy Tseng

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New posh business hotel with little luxuries
Posh looking hotel at a good price, with all the usual luxuries thrown in. Toiletries are L'occitane! Staff are very well trained and polite, and even gave us some pointers on local places to eat. The rooftop swimming pool has an excellent view and looks like a small infinity pool. Breakfast spread is also excellent. There is free shuttle to the train station and the hotel is just 5 minutes walk from the bus station. This new hotel is clearly trying very hard and I would highly recommend it.
Response from 總經理 on 13 Jul,2018
Dear Guest: Thank you for choosing The Gaya Hotel for your recent stay in Taitung. We have read your comments about the warm service of our hotel and we greatly appreciate that you took the time to write them. We look forward to your return and hope to accommodate you the best we can once again! The Gaya Hotel General Manager Claudia Cha

10/10 Excellent

Hal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discovery of a memorable experience
Amazing staff and service from the hotel lobby, restaurant and rooftop pool. Indoor and outdoor activities are great for accommodating people who are in love with their family and friends.
Stayed 1 night in Mar 2018
Response from 總經理 on 8 Apr,2018
Dear Hal: Thank you for taking the time to share your feedback, following the recent visit to our hotel. I am delighted that you enjoyed your stay with us and we shall look forward to the pleasure of welcoming you back again in the near future. The Gaya Hotel General Manager Claudia Cha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

HSIEN YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location.
Stayed 2 nights in Jan 2018
Response from General Manager on 23 Feb,2018
Dear HSIEN YU: Thank you very much for your review. We are looking forward to welcoming you soon again to The Gaya Hotel. Your Gaya family on behalf of the whole team. The Gaya Hotel General Manager Claudia Cha

10/10 Excellent

MEI YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is very good. We were served the moment we walked in and the front desk staff took her time to explain to us the facilties and even led us to the room! The hotel also offer some drinks and biscuits from 9 to 10pm. Awesome! While I was visiting the swimming pool the next morning, a staff even offered to take photos for us and recommended that we visit some nearby places. Great Service!
Response from 總經理 on 18 Jan,2018
Dear MEI YEE: Thank you for your positive feedback, which we were delighted to read. It is our primary aim to satisfy all needs of our guests and also to improve ourselves constantly.We hope to welcome you soon again in our Hotels. The Gaya Hotel General Manager Claudia Cha

10/10 Excellent

Alvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Feel very happy with hotel staff. Very helpful. Hotel is very new. Parking is free.
Stayed 2 nights in Dec 2017
Response from 總經理 on 18 Jan,2018
Dear Alvin: Thank you for choosing The Gaya Hotel for your recent stay in Taitung! We Love to hear your feedback and use it to review and improve our services ! Looking forward to welcome you again soon The Gaya Hotel General Manager Claudia Cha

10/10 Excellent

wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay at this hotel.
Stayed 1 night in Nov 2017
Response from 總經理 on 18 Jan,2018
Dear wesley: Thank you for choosing The Gaya Hotel for your recent stay in Taitung! We Love to hear your feedback and use it to review and improve our services ! Looking forward to welcome you again soon. The Gaya Hotel General Manager Claudia Cha

10/10 Excellent

Chee Siong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and Comfortable Hotel
The check-in was fast and welcoming. The receptionist personally accompanied the guest to their room and introduced the hotel's design concept along the way. The deluxe double room that we stayed in was comfortable and functional. The hotel is near to a couple of mini attraction such as Liyushan Park at the back of the hotel and Railway Art Village. Both attractions can be covered in less than one hour each. The hotel also provide 2 hours free bus tour to several nearby local attractions. Overall, it's a comfortable stay for our stopover en-route to Kaoshiung.
Stayed 1 night in Nov 2017
Response from 總經理 on 18 Jan,2018
Dear Chee Siong: Thank you for accommodating with The Gaya Hotel! Our staff have been trained to offer a warm and friendly welcome. We will endeavor to make your stay with us, an enjoyable one as always. Our commitment to providing our customers with a comfortable, relaxing and enjoyable experience. We are glad that you enjoy our service! Customer’s satisfaction is very important to us, , it would be much appreciated for your comments which give more energy to our whole team. The Gaya Hotel General Manager Claudia Cha

10/10 Excellent

Tilla Tine Baardsdatter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The breakfast was great! A lot to choose from. The staff was exstremley service minded. Nice and clean room.
Stayed 2 nights in Oct 2017
Response from 總經理 on 18 Jan,2018
Dear Tilla Tine: Thank you for choosing The Gaya Hotel for your recent stay in Taitung! We Love to hear your feedback and use it to review and improve our services ! Looking forward to welcome you again soon. The Gaya Hotel General Manager Claudia Cha

10/10 Excellent

Sam, TAIWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!
Hotel's staff so friendly and nice, the swimming pool on the roof is really great, I enjoy my stay here.
Stayed 1 night in Sep 2017
Response from 總經理查曉珊 on 5 Oct,2017
Dear Sam: We were pleased to note that you appreciated the service and pool of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality, and we hope to welcome you back again in the near future! Sincerely, The Gaya Hotel General Manager Claudia Cha

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for Taitung trip
Enjoy the stay a lot. The bed is really comfy and highly recommended!
Stayed 1 night in Sep 2017
Response from 總經理查曉珊 on 7 Oct,2017
Dear Jan: Thank you for staying with The Gaya Hotel! We providing the best quality of the facilities and service to all the guest as we always do. We are please to have your 5 stars comments, and we are sincerely welcome you again at our hotel in the coming future soon. The Gaya Hotel General Manger Claudia Cha

10/10 Excellent

Chun Ting

Stayed 1 night in Mar 2024

10/10 Excellent

HSIN YU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

KEIKO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
連泊中、1日目は湯沸かし器が壊れていて連絡したらすぐに新しいものを持ってきてくださり、助かった 朝食は種類が多く、牛肉麺もありとても美味しかったが、卵料理も作ってもらえるとさらに嬉しいです 2日目のお掃除が全く出来ていなくて、トイレットペーパーの予備が無くて、ギリギリでした 部屋に烏龍茶がないのも、残念です
Stayed 2 nights in Dec 2023

8/10 Good

CHIH

Stayed 1 night in Dec 2023

8/10 Good

Noriko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
立地が良い。観光スポットや夜市が徒歩圏内、バスターミナルが近い。 屋上(プールあり)景色が素晴らしい。 朝食会場が10階で明るく眺めも良い。朝食も美味しく、特にパン類のレベルが高い。
Stayed 2 nights in Dec 2023

10/10 Excellent

LI YU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

YI-KUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Wei Wen

Stayed 1 night in Nov 2023

8/10 Good

CHIAHSU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體不錯，但仍有進步空間
隔音尚有進步空間。樓頂泳池旁看起來像酒吧的空間似乎已沒有功能，旁邊有堆放一些雜物，有點可惜
Stayed 1 night in Nov 2023

8/10 Good

Chung Sheng

Stayed 1 night in Oct 2023

10/10 Excellent

Chien-hsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一切都很好，相關活動也辦得很到位。
Stayed 1 night in Oct 2023