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"Everything was wonderful! "

"We had a great stay once again with our family. They made A LOT of renovations and changes since our last stay (2 years ago), all for the better. We were really happy with all the spaces and places to eat as well. The renovations to the coffee shop, dining hall, sports bar, sweet and salt, were awesome. We enjoyed live music every night outside of Sweet and Salt, and live music at Breathless rooftop bar, both great places. The fresh churro outside of Sweet and salt was great every night too. Our concierge Adan and Eduardo were really helpful. Also, shout out to our favorite bar tenders of the week, Almicar and Silvano at Prana (they were amazing!) and made our vacation pretty memorable. "

"There was one time the world cafe took a long time to seat me, when the restaurant wasn’t full and I didn’t have much time. That was my only complaint thus far, other than that, maybe more cabs should be available to get from the beach to the gym."

"Had an awesome stay at this resort !! Great staff ! Lived our swim up Room. Lots of food everywhere you go. Clean room. Would definitely go back . Highly recommend "

"Fantastic "

"Beautiful resort, attentive staff, lot of fun. Thank you all!"

"The room was more than we expected, so beautiful!! And the staff was the best!! David at the pool for water aerobics was so fun and entertaining!! Loved the pool party and DJ and the Sax player in the water was amazing!! "

"Very clean and beautiful beach. Great workers."

"This was our fourth or fifth stay at this resort. Since our previous visit was over ten years ago, we expected some post-Covid decline in service and quality, as has been common across many mid-range resorts. We were pleasantly surprised that Bahia Principe in Riviera Maya has largely avoided this. The food remains plentiful and just as good as it was 15 years ago, and the staff is as friendly as ever. Beyond the human factor, the location is excellent, with easy access to nearby ruins in Tulum and worthwhile trips to Cobá and Chichén Itzá. Three people in particular made our stay even better. Nathaneal upgraded us to a lovely renovated room. Rosaura and Leidy stood out among an already strong buffet restaurant team for their attentiveness — from remembering our usual order to noticing when my wife missed dinner one evening and asking after her when I arrived alone (she was unwell). These gestures are small, but kind, and they add a welcome human touch to an otherwise fleeting guest–staff relationship."