The King's Cross Ice Well

The room was clean and the staff were extremely friendly and helpful. Breakfast was great and the place is very well located.

This was a lovely boutique hotel and perfect for what I needed for a one-night stay in London. I booked it mainly for convenience, as it was close to the train station and made continuing my journey very easy. The room was stylish, modern, and comfortable, with a feel similar to a Moxy hotel or a CB2/West Elm-style boutique property. The bathroom was small, but modern, functional, and had great water pressure. The bed was extremely comfortable, the air conditioning worked very well, and the room felt thoughtfully designed. The staff were wonderful and very helpful. I arrived during a World Cup game, so the hotel and bar area were very lively, but the staff still greeted me warmly, brought me a bottle of water, and personally showed me to my room. That immediately made me feel taken care of, and honestly, I would have happily stayed longer. The only thing to note is the location. The hotel sits on the edge of an area that may feel a little rough depending on which direction you walk. If you leave the hotel and go right, you’ll find a cute part of London with bars, restaurants, and a Tesco nearby. If you go left, the neighborhood feels less inviting, so solo travelers may want to be mindful of that. Overall, I would definitely recommend this hotel. It was stylish, comfortable, convenient, well-run, and had genuinely kind staff. For a short London stay near the station, it was a great choice.

Staff was friendly & efficient. At check-in I was informed that the room would not be cleaned for a 2-night stay which I thought was a bit odd - it should have been presented in a different way as a question. The food & service at the restaurant was excellent. The main glitch was AC did not work properly first night & I woke up sweating. They fixed it next day. At those nightly rates, it would have been appropriate to issue a credit for the AC issue & I told them so at the front desk. It did not appear at checkout, so I will not return. It's the small details that make the difference