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Reviews of Four Seasons Hotel Tianjin

5 out of 5
Four Seasons Hotel Tianjin
138 Chifeng Road, Heping District, Tianjin

Reviews

9.2

Wonderful

Rating 10 - Excellent. 32 out of 48 reviews" "
Rating 8 - Good. 12 out of 48 reviews" "
Rating 6 - Okay. 2 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jing, Calgary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

4/10 Poor

Gyusub

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Disappointing Four Seasons experience
Stayed in a club room, so will divide the review into room and lounge. Room: Looked impressive and clean at first. I started smelling cigarettes despite being a non-smoking room so made a complaint, and I think they then placed an air purifer at the corridor. But kept smelling cigatette all night which bothered me all night until I finally fell asleep at 2am. Think the smell was coming from ventilation in toilet somehow, but it was really unpleasant. Lounge: Decent selection of food, and meticulous service. Was more than half empty all three times I visited. Really nice place to relax.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place that I had used on previous visit and find this hotel to offer a high standard professional service in all will return to this hotel
Stayed 5 nights in Dec 2019
Response from PR on 6 Jan,2020
Dear guest, we would like to sincerely thank you for your review, especially reading that you think our hotel was good. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located nicely in the city center. Easy access to subway, shopping and restaurants. Staff is incredible. Ivy at front desk is fantastic!
Stayed 1 night in Aug 2019
Response from PR on 16 Aug,2019
Dear guest, we would like to sincerely thank you for your review, especially reading that you think our hotel and staff was good. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from PR on 18 Aug,2019
尊贵的客人,您好!非常感谢您下榻我们的酒店,以及对酒店给予5分好评,我们将精益求精,为您提供更好的品质和服务。期待您的再次光临。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from PR on 18 Aug,2019
尊贵的客人,您好!非常感谢您下榻我们的酒店,以及对酒店给予5分好评,我们将精益求精,为您提供更好的品质和服务。期待您的再次光临。

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from PR on 20 Jun,2019
Dear guest, thank you for coming to Four Seasons Hotel Tianjin and sharing your accommodation experience with us. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from PR on 20 Jun,2019
Dear guest, thank you for coming to Four Seasons Hotel Tianjin and sharing your accommodation experience with us. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from PR on 20 Jun,2019
Dear guest, thank you for coming to Four Seasons Hotel Tianjin and sharing your accommodation experience with us. We look forward to welcoming you back to your Tianjin home.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2019
Response from alden on 1 Mar,2019
Dear guest, thank you for coming to our hotel and sharing your accommodation experience with us. We will take seriously of your comments and provide the best service for you. Looking forward to your visit again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from PR on 26 Oct,2018
Dear guest, thank you for coming to Four Seasons Hotel Tianjin and sharing your accommodation experience with us. We look forward to welcoming you back to your Tianjin home.

8/10 Good

Sissi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk could be more welcoming, check in and check out are 5 stars. But few of them still need to work out on the front desk service.
Stayed 1 night in Oct 2018
Response from Elyn - Director of Core on 18 Oct,2018
Thank you so much for your positive feedback & constructive comments. Will share with related department to closely follow up for improvement accordingly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location, very nice facilities, spacious room, friendly and helpful staff, overall experience is very good
Stayed 4 nights in Jul 2018
Response from PR on 26 Sept,2018
Dear guest, we would like to sincerely thank you for your review, especially reading that you think our hotel was good. We look forward to welcoming you back to your Tianjin home.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Very comfortable room and bed etc. Only improvement can be on the breakfast (for us western people)
Stayed 2 nights in Jun 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel. The breakfast may be improved (and price reduced)
Stayed 1 night in Jun 2018

10/10 Excellent

MASAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VEry good
Comfy, pretty, good service, room service is good too, dinning is fine.
Stayed 2 nights in Dec 2017
Response from PR on 5 Jan,2018
Dear guest, thank you for your review from your recent stay at Four Seasons Hotel Tianjin. We are very glad to know that you like the service, environment and dining experience of our hotel. We look forward to welcoming you back again to your Tianjin home and hopefully for a longer stay period.

8/10 Good

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was pretty good, but I do notice that the water in my sink doesn’t go down very well.
Stayed 2 nights in Dec 2017
Response from PR on 5 Jan,2018
Dear guest, we would like to sincerely thank you for your review, especially reading that you think our hotel was pretty good. We will also review the hygiene with related departments which we hope we will have an opportunity to exceed your expectations on your next visit to Four Seasons Hotel Tianjin. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

Shiqiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from PR on 8 Jan,2018
Dear guest, thank you for coming to Four Seasons Hotel Tianjin and sharing your accommodation experience with us. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, accommodating hotel. Centrally located in the Financial District, easy walks to nearby (major) pedestrian shopping malls for anything and everything you need. Access to the city's A+ subway system is at the doorstep of the hotel entrance. Pleasant staff who, for the most part, spoke good to passable English. Excellent pool, workout facilities and spa. Four Seasons brand is known for providing a top shelf experience. This branch lived up to that reputation, and did so at a price far more reasonable than I have paid in other cities. I will be back.
Stayed 3 nights in Oct 2017
Response from Weay Cheng on 25 Oct,2017
Dear Anonymous, My sincerest thanks for your Expedia review from your stay with us at Four Seasons Hotel Tianjin. I really liked your description of our hotel are centrally located in the Financial District and easy walks to nearby (major) pedestrian shopping malls for anything and everything you need, 'access to the city's A+ subway system is at the doorstep of the hotel entrance'. It was also very kind of you to highlight our pleasant staff, which I will be delighted to share with them and also to know that you had a good experience in our pool, facilities and our spa. I look forward to welcoming you back to your Tianjin home. Yours sincerely, Hotel Manager

4/10 Poor

Yi, Seattle, WA

Liked: Cleanliness, property conditions & facilities, room comfort
Can't check in with Chinese passport
Went to 5 places in CHINA and this is the only place I can't use Chinese passport to check in. I were directed to the police office instead where the officer was also questioning why they didn't allow me to check in. Wasted more than 3 more hours in the hot weather. Didn't feel like an international hotel.
Stayed 7 nights in Aug 2017
Response from Vivian Liu on 25 Aug,2017
Dear guest, thank you for your staying with us. We sincerely apologize for your bad experience caused by poor communication. We were not informed officially that guest can check in with his/her Chinese passport since the government policy has been updated. Thank you for your sharing and we will correct it immediately. Looking forward to your visit again.

8/10 Good

aL, HK

Liked: Cleanliness, room comfort
Brand new
Brand new with Good location + good price. Package not include breakfast, but we decide to had breakfast in hotel as it's charge $158@ if order advance in front desk, seems reasonable price for four seasons restaurant, but not much food selections. Staff English skill to be improve. Jacuzzi doesn't work while we stay and dressing stool is so heavy in changing room, really can't move it out for seat. Otherwise, it's a good hotel and I Don't think I can get the same price next stay anymore.
Response from PR on 21 Dec,2017
Dear guest, thank you for your staying with us at Four Seasons Hotel Tianjin. We really appreciate your love for our hotel. We will take seriously of your comments and provide the best service for you. Looking forward to your visit again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent new hotel

8/10 Good

ZHENG, MISHIMA

Stayed 2 nights in Aug 2023

10/10 Excellent

Eunjung

Stayed 1 night in Jul 2023

10/10 Excellent

Naihong

Stayed 1 night in Dec 2022

8/10 Good

youngrae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

youngrae

Stayed 1 night in May 2020
Response from PR on 29 May,2020
Dear guest, thank you for coming to Four Seasons Hotel Tianjin and sharing your accommodation experience with us. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

YOSHIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

H, 東京

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
出かける度に部屋の清掃に入ってくれていた。 ベビーベッド置いてもらうようにお願いしていたが事前の連絡では確約してもらえず心配していたが、置いてもらえていた。
Stayed 2 nights in Nov 2019
Response from PR on 22 Nov,2019
Dear guest, thank you for coming to Four Seasons Hotel Tianjin and sharing your accommodation experience with us. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

Pengbo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from PR on 25 Oct,2019
尊贵的客人, 您好!非常感谢您下榻我们的酒店。 我们致力于为您奉上至臻周到的服务,希望每一位入住酒店的客人都体验到我们卓越非凡的待客之道。 衷心感谢您的分享,并期待您的再次光临。

10/10 Excellent

Ada

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 season standard. Staffs are helpful. Can have peaceful rest after tiring day.
Stayed 4 nights in Jul 2019
Response from PR on 6 Aug,2019
Dear guest, we would like to sincerely thank you for your review, especially reading that you think our staff are helpful. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
他のホテルより割高ですが、スタッフの対応もいいし綺麗なのでおススメです。 ただ部屋の向きが現在工事中のビル側だとカーテンを開けれないです
Stayed 2 nights in Jul 2019
Response from PR on 26 Jul,2019
Dear guest, Thank you for coming to Four Seasons Hotel Tianjin and sharing your accommodation experience with us. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

pikkari, 京都

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本語が通じれば申し分ない
Stayed 2 nights in Jun 2019
Response from PR on 2 Jul,2019
Dear guest, thank you for coming to our hotel and sharing your accommodation experience with us. We will take seriously of your comments and provide the best service for you. Looking forward to your visit again.

6/10 Okay

sandy

Liked: Cleanliness, property conditions & facilities, room comfort
酒店的硬件还不错,只是服务作为四季的水准,真的还是有非常非常大的提升空间
Stayed 2 nights in Feb 2019
Response from Alden on 15 Feb,2019
尊贵的客人,您好!非常感谢您下榻我们的酒店,我们很高兴得知您对酒店的喜爱和认可。对于您提出的宝贵意见,我们会认真调查并加以改善。我们将始终如一、毫无懈怠的努力,旨在为您打造最美好的入住体验,衷心期待您的再次光临。

10/10 Excellent

shaoying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Alden on 1 Mar,2019
Dear guest, thank you for coming to our hotel and sharing your accommodation experience with us. We will take seriously of your comments and provide the best service for you. Looking forward to your visit again.

8/10 Good

日本遊牧民, 東京

Liked: Cleanliness, staff & service, property conditions & facilities
月一回中国へ出張しますが、はじめて天津出張でした。偶々四季もあるとみて、あんまり考えせずに予約しました。ここにして良かったです。特に気に入ったのはデザインは細かく考えてくれたこと、机とシャワーの床はすべすべではなく、机上マウスを使いやすく、シャワーは滑りにくく危なくないです。また、お水をたっぷり、りんごまでご用意頂き、嬉しかったです。
Stayed 3 nights in Dec 2018

10/10 Excellent

Mrs., Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店所在的地點很近營口道地鐵站,步行3分鐘便到, 另外附近木中也有很多大型商場及食肆, 去景點觀光都好方便,酒店職員也可幫忙訂枱
Stayed 2 nights in Nov 2018
Response from PR on 26 Nov,2018
尊贵的客人, 您好!非常感谢您下榻我们的酒店以及对于四季品牌的喜爱和认可。 我们致力于为您奉上至臻周到的服务,希望每一位入住酒店的客人都体验到我们卓越非凡的待客之道。 衷心感谢您的分享,并期待您的再次光临。

6/10 Okay

Wenli

太差
卫生间厕所门设计有问题,冲凉时热水不够热,床上有灰尘,早餐很差,食材太普通,有些还不如快捷酒店,只是表面功夫
Stayed 1 night in Oct 2018
Response from PR on 29 Oct,2018
尊贵的客人,您好!首先感谢您下榻我们的酒店, 并于百忙之中与我们分享您的入住体验。对于您在酒店入住期间的不愉快经历,请接受我们最诚挚的歉意。我们已将问题反馈至相关部门沟通并加以改善。再次衷心感谢您的入住及宝贵意见,期望您的下次光临,我们定会竭尽所能为您提供最细致入微的服务。

10/10 Excellent

Heeyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 숙소
너무 좋았습니다. 역시 5성급 호텔답게 매우 친절하고 깨끗하고 편안한 stay있습니다. 다만 바로 옆에 흡연구역이있어 들어오는 입구부터 냄새가 너무 심해서 힘들었습니다!
Stayed 3 nights in Sep 2018
Response from PR on 28 Sept,2018
존경하는 고객님, 안녕하세요. 우리 호텔 믿고 숙박하는 선택에 대해서 너무나 영광입니다. 바쁜 가운데서도 우리에게 호텔 시설과 서비스에 대해 높은 숙박 평가를 공유해주셨어 감사드립니다. 우리가 과하는 말씀하신 부족한점에 관하여 진지하게 조사하고 개선하겠습니다. 우리가 항상 열심히 하고 일관성 있는 호텔 되도록 노력하겠습니다. 우리 호텔 다시 선택하 길 진심으로 기대하겠습니다. 다시한번 감사합니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo e centrale
Esperienza molto positiva, con personale molto cortese e professionale e struttura molto confortevole. La posizione dell'hotel è centrale, offre una grande quantità di negozi, ristoranti e servizi vari. Possibilità di spostarsi autonomamente e con grande facilità. Da consigliare assolutamente.
Stayed 6 nights in Apr 2018
Response from PR on 2 May,2018
Dear Ottimo e centrale, Many thanks for your very kind review from your stay with us at Four Seasons Hotel Tianjin. It is great to read that you were so well taken care of by our team. We sincerely appreciate your valuable feedback and we look forward to welcoming you back to your Tianjin home and hopefully with more time to spend with us.

10/10 Excellent

jia yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店比較新,位置不錯,服務很好。
Response from PR on 24 Feb,2018
尊贵的客人, 您好!非常感谢您下榻我们的酒店以及对于四季品牌的喜爱和认可。 我们致力于为您奉上至臻周到的服务,希望每一位入住酒店的客人都体验到我们卓越非凡的待客之道。 衷心感谢您的分享,并期待您的再次光临。祝您新年快乐!

10/10 Excellent

yuanshun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from PR on 9 Feb,2018
Dear guest, thank you for coming to Four Seasons Hotel Tianjin and sharing your accommodation experience with us. We look forward to welcoming you back to your Tianjin home.

10/10 Excellent

Shwu-Shing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from PR on 24 Aug,2018
Dear guest, thank you for coming to Four Seasons Hotel Tianjin and sharing your accommodation experience with us. We look forward to welcoming you back to your Tianjin home.