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Reviews of Figtree Hotel

2.5 out of 5
Figtree Hotel
47 Princes Highway, Figtree, NSW

Reviews

7.0

Good

Rating 10 - Excellent. 21 out of 125 reviews" "
Rating 8 - Good. 54 out of 125 reviews" "
Rating 6 - Okay. 25 out of 125 reviews" "
Rating 4 - Poor. 14 out of 125 reviews" "
Rating 2 - Terrible. 11 out of 125 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mustafa

Stayed 1 night in Jan 2024

8/10 Good

Mark

Travelled with group
Liked: Staff & service
Good value for money, would return.
Stayed 2 nights in Jan 2024

6/10 Okay

Grant

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was completely rundown with some basics not working or missing completely. Whatever the smell is, air freshener or aircon scented, is terrible and desperately needs attention. Downstairs pub and deck area is good. Staff were nice 👍
Stayed 1 night in Dec 2023

8/10 Good

howard

Liked: Cleanliness, staff & service
Convenient and friendly
Was comfortable but no air con in my room apart from that all good.
Stayed 3 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
close to all facilities in the wollongong area
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Liked: Staff & service, property conditions & facilities
I’ve stayed at the hotel before and don’t recall the mattress being so uncomfortable, it felt like a bed base without the mattress maybe I was in a different room and I think I had a steak last time but I had the nachos this time and it was all okay except for the mince which was disgusting and ruined the whole meal.
Stayed 1 night in Oct 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean.The fridge in my room was noisy next to bed. The Queen room had a ensuite but was small i guess for a hotel room thats how it is. No heating or cooling in room.
Stayed 1 night in Aug 2023

10/10 Excellent

mitchell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, easy check in process. Would recommend staying here!
Stayed 1 night in Aug 2023
Response from Gabby on 18 Sept,2023
Thanks for you feedback Mitchell, glad to hear you enjoyed your stay!

8/10 Good

Geoffrey

Stayed 2 nights in Aug 2023

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jun 2023

6/10 Okay

Martin

Business traveller
Cheap but basic
Cheap room above the public bar area. Comfortable but a bit noisy due t the pub downstairs and adjacent road noise. Access to/from carpark is via a rear entrance though bit disconcerting going to the bar to get your key. Room layout a bit weird. no wifi, no glasses in the room only 2 cups. Pie Face adjacent is a good place for a coffee and breakfast.
Stayed 1 night in May 2023

4/10 Poor

Graham

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location. Was close to where i needed to be.
Stayed 1 night in May 2023

10/10 Excellent

Leanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main road, great for access. Very friendly and helpful staff.
Stayed 1 night in Apr 2023

6/10 Okay

Greg

Liked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Janet

Stayed 1 night in Apr 2023

10/10 Excellent

Ross

Stayed 1 night in Apr 2023

6/10 Okay

Neill

Business traveller
I suppose you get what you pay for! No aircon and only a small desk top fan in the heat wave was not pleasant.
Stayed 1 night in Mar 2023

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere at hotel - enjoyed the evening 👌
Stayed 1 night in Mar 2023

8/10 Good

Kerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great convenient place to stay. Excellent service, fantastic staff, and awesome menu !!! Just a few little improvements / easy updates in the rooms would make the stay more pleasurable.
Stayed 3 nights in Feb 2023
Response from Gabby on 17 Feb,2023
Hi Kerry, Thank's for your feedback! We rely on customers like you to let us know what we're doing right or wrong to continue to provide the best experience possible. Have a great day!

8/10 Good

Charlie

Travelled with partner
Disliked: Amenities, property conditions & facilities
staff and bar and bistro are nice, rooms are pretty shocking
Response from Gabby on 17 Feb,2023
Hi Charlie, Thank's for your feedback, We rely on customers like you to let us know what we're doing right or wrong to continue to provide the best experience possible. We will be working on the rooms in the near future to for a better experience. Have a great day!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Being locked after by staff
Stayed 1 night in Oct 2022

8/10 Good

Mira

Travelled with partner
Liked: Staff & service
It is good value for money 🙂
Stayed 1 night in Oct 2022
Response from Gabby on 18 Oct,2022
Thank you for you feedback! Hope to see you again soon :)

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

LUKE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff,
Stayed 1 night in May 2022

10/10 Excellent

Sime

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pub stay
Stayed 1 night in Apr 2022

8/10 Good

Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable room. A second bedside table would have been good. Room suited our needs.
Stayed 1 night in Apr 2022

10/10 Excellent

Leisha

Stayed 1 night in Mar 2022

8/10 Good

Antoni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service and friendly staff. Nicole in particular was very helpful, professional and was happy to help with any requests I had during my stay.
Stayed 1 night in Mar 2022

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

4/10 Poor

Barbara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 4 nights in Jan 2022

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Leanne

Stayed 4 nights in Oct 2021

6/10 Okay

Thi thu thao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Basic room. Wifi pretty much non existent in my room
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was very basic, no hairdryer, one chair to sit on in a Queen room. TV remote didn't work - had to climb on chair to manually operate. No phone to call reception. No information catalogue or instructions regarding early exit. The bed was comfortable though and nice shower.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and friendly. Meals were fantastic. A special mention to Jess who went out of her way to accommodate us.
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Very small rooms, cheap air freshener smell in hallways, loud group underneath bedroom window from 1am till 3am
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience. Good restaurant and nice bar
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Overall not bad but not great, super hot during the day with no aircon
Stayed 1 night in Dec 2020

4/10 Poor

demet, Melbourne

Travelled with partner
Liked: Staff & service
The staff were lovely. But the bed was so uncomfortable & creaky. Lots of noise from downstairs, outside & near our room made it very difficult to fall asleep.
Stayed 1 night in Dec 2020

4/10 Poor

Lloyd

Stayed 1 night in Dec 2020

2/10 Terrible

TC, Sydney

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately we did not stay after visiting the room because it was in such poor condition. The smell as so overpowering and carpets stained beyond repair. We asked to move but no other rooms were available. This hotel needs a complete makeover to bring it up to standard. The pub is in a great location with meals - but I would never recommend staying there it is sub-standard👎
Stayed 1 night in Dec 2020

2/10 Terrible

Satya, Sydney

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed for two days, there are cockroaches and bugs in the toilet and bed. Had a very bad experience.
Stayed 2 nights in Nov 2020

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hood room for decent price
Good cheap room. I stay here pretty often. No complaints.
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Oct 2020

8/10 Good

Sheena, Sydney

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Good staff , convenient, Satisfied facilities. Easy to get all what you need
Stayed 1 night in Oct 2020