South Korea Kid friendly Holidays

Focussed on gamblers and groups. Minimal customer service.

We stayed here for 5 nights with family of 3 ( 2 adults and 1 kid, 7 years old) . The hotel modern, clean, and well-located without being noisy. It’s ideal for traveler's who want comfort and convenience without luxury pricing. The cons :The overall experience very impersonal as the service leaned too heavily on automation with limited in person support lacking the warmth or attentiveness expected from a 4-star hotel.Moreover, The room temperature was uncomfortably warm during the hot summer, and our daughter even suffered a nosebleed as a result. We requested the concierge to lower the temperature, but since the hotel uses a centralized air conditioning system, they were unable to adjust it. Instead, they provided us with a small electric fan, which offered little relief.

Beautiful hotel, wonderful staff, and great easy food options for both Westerners with picky kids and delicious Korean food.

I chose this property for its location and a specific room type they offer. Despite the impressive lobby and abundance of staff milling about, the Lotte Hotel Seoul is def not up to 5-star standards. Pros: The deluxe twin room is spacious. Beds are comfortable. Daily bottled water is replenished. Auto window coverings control is a nice touch. Japanese style toilet is nice. Elevator floor is auto selected when room card is tapped. Even though the hotel is fully booked, it never feels crowded. Cons: The hotel is showing its age and is in desperate need of an overhaul. The bathroom only has one sink and it is too low and has zero counter space. They should remove the bathtub and put in two sinks with property height and more counter space). They don’t have enough housekeepers for our floor. Some days our room didn’t get cleaned till late afternoon. My biggest complaint is the surprise drilling noise we experience for two days. The hotel never told us they were doing renovations next to our room. When I called the front desk, the lady was very apologetic and ordered a tea voucher at Le Salon for one day. But a day later, they were drilling again and even louder than the first time. We didn’t bother to call the front desk anymore. All of the above cons are a clear indication they this hotel does not live up to its 5-star rating. Sorry won’t recommend this hotel.

A great place to stay. Very convenient location, close to shopping, food, and airport buses. Hotel is new and the room is spacious and comfortable! The staff were also very nice! The hotel breakfast was underwhelming, especially considering the price.

From the moment I stepped in, I felt so welcome! A big shoutout to Anica at the front desk—she was super sweet and let me check into my room 1.5 hours early (thank you, lifesaver! When I got to my room I literally gasped—the Seoul Tower was right there in the window like a postcard come to life! It felt like the city was saying hello. The whole hotel has this cozy luxury vibe, with everything you need to relax and enjoy your trip. From the lovely views to the peaceful location, it’s the perfect blend of city energy and calm retreat. Would 100% stay here again. Thank you, Grand Hyatt Seoul!

I chose this property for its location and a specific room type they offer. Despite the impressive lobby and abundance of staff milling about, the Lotte Hotel Seoul is def not up to 5-star standards. Pros: The deluxe twin room is spacious. Beds are comfortable. Daily bottled water is replenished. Auto window coverings control is a nice touch. Japanese style toilet is nice. Elevator floor is auto selected when room card is tapped. Even though the hotel is fully booked, it never feels crowded. Cons: The hotel is showing its age and is in desperate need of an overhaul. The bathroom only has one sink and it is too low and has zero counter space. They should remove the bathtub and put in two sinks with property height and more counter space). They don’t have enough housekeepers for our floor. Some days our room didn’t get cleaned till late afternoon. My biggest complaint is the surprise drilling noise we experience for two days. The hotel never told us they were doing renovations next to our room. When I called the front desk, the lady was very apologetic and ordered a tea voucher at Le Salon for one day. But a day later, they were drilling again and even louder than the first time. We didn’t bother to call the front desk anymore. All of the above cons are a clear indication they this hotel does not live up to its 5-star rating. Sorry won’t recommend this hotel.

The staff was attentive and prompt.

They actually checked us into a room that was not cleaned and occupied at first! Very frustrating until they gave us the next room. Overall, the room was way bigger than expected and quite comfortable. Will consider staying again in the future.

Focussed on gamblers and groups. Minimal customer service.

The view was amazing and the hotel was beautiful. Also has great food.