American Embassy

The room size and equipment were great, but it's ridiculous that there isn't a SINGLE hook anywhere to hang your towel, shirt, or pants. I had to pick up cheap suction hooks from Daiso, so I had places to hang items that were frequently used. Sure the wardrobe has a bunch of hangers but you don't want to stuff your used day-pants in there. Makes no sense. The room cleaning only happens on Wednesdays, so you'll also need a hook to hold your garbage in a separate plastic bag. The garbage bin in the room is just too small for a week's worth of trash. Walls are thin, you'll hear your neighbors or room mates talk on their phone, and all the activity in the shared living space - this was esp apparent when my neighbor was cooking, doing laundry, inviting her friends over, etc. The 100 year old, very slow lift is cool the first time... but a real pain in the ass to use. You have to pull open two very heavy metal gates, and pull to close them (and ensure they're very closed) before you can hit the button to go up or down. Usually by midnight the lift will stop working... because the bargoers that use the lift forget to close the gates after they've gone to the top floor. And when new guests come in or out, everyone is very confused who should be helping to open or close the inner/outer gates. It's a nightmare when you're a regular guest and all you want to do is just enter or exit the hotel on the 3rd floor. Often, just waiting for the lift takes forever - if it comes at all.

Clean rooms, good access to various MRTS and great service by the staff

Exceptional stay – Beautiful property, perfect location, and outstanding service from Airi! We booked Sofitel Singapore City Centre last minute after checking into a different hotel and realizing it wasn’t quite right for our anniversary trip. What a blessing in disguise—this hotel exceeded all expectations and became one of the highlights of our entire journey, which also included KL and Langkawi. The property itself is stunning—modern, elegant, and immaculately maintained. The rooms are spacious, well-designed, and luxuriously comfortable. We especially appreciated the lush bedding, high-end amenities, and floor-to-ceiling windows with city views. Everything feels polished and peaceful, a true urban oasis. The location is unbeatable—right above Tanjong Pagar MRT station, making it incredibly convenient to get anywhere in the city. There are also plenty of great cafes, restaurants, and hawker stalls nearby, and it’s just a short walk or quick ride to Marina Bay, Chinatown, and the CBD. But what truly set this stay apart was the outstanding service, especially from Airi at the front desk. She went above and beyond to make our wedding anniversary special. From warm greetings to thoughtful personal touches, Airi made us feel truly cared for. Her kindness, attention to detail, and genuine hospitality left a lasting impression—we honestly can’t thank her enough. We only stayed two nights, but we wish it had been longer. If you’re looking for luxury, comfort, and world-class