"Very bad experience.
On Check-In
1) Booked at Hotel.com S$90.63 (RM288)
Upon check-in, Sri Puchong asked me to pay RM320 (S$100.70) as I was considered as walk-in guest eventhough I have booked through Hotel.com because I chose to pay at Sri Puchong instead at Hotel.com. There was a big price gap as there was no price guaranteed at all by Hotel.com. Very disappointed.
Room Condition
1) Upon checkin Room#315, it was very smelly due to Smoking & Air-con is very noisy eventhough it is cold enough....
"Very bad experience.
On Check-In
1) Booked at Hotel.com S$90.63 (RM288)
Upon check-in, Sri Puchong asked me to pay RM320 (S$100.70) as I was considered as walk-in guest eventhough I have booked through Hotel.com because I chose to pay at Sri Puchong instead at Hotel.com. There was a big price gap as there was no price guaranteed at all by Hotel.com. Very disappointed.
Room Condition
1) Upon checkin Room#315, it was very smelly due to Smoking & Air-con is very noisy eventhough it is cold enough....
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Good. The aircon was a bit noisy and perhaps not cold enough. Parking is still a bit of a problem.
Although we did not use it this time, it was hard to see how to operate the in-room safe. We may need to use it to store our passports the next time.
Good. The aircon was a bit noisy and perhaps not cold enough. Parking is still a bit of a problem.
Although we did not use it this time, it was hard to see how to operate the in-room safe. We may need to use it to store our passports the next time.
Anonymous traveller
Reviewed October 23, 2018Reviewed October 23, 2018
Fuss-free check in and out. Convenient location to a cafe right opposite and other touristy spots nearby. The staff were professional, welcoming and approachable!
We were lucky and got upgraded to a room with the city view. Rooms were clean, functional and spacious for our simple luggage. Overall a really pleasant stay, will definitely book this hotel again for future visits!
Fuss-free check in and out. Convenient location to a cafe right opposite and other touristy spots nearby. The staff were professional, welcoming and approachable!
We were lucky and got upgraded to a room with the city view. Rooms were clean, functional and spacious for our simple luggage. Overall a really pleasant stay, will definitely book this hotel again for future visits!
Joey
Reviewed October 28, 2026Reviewed October 28, 2026
need to upgrade, but overall still acceptable.
Fitness centre treadmill almost down
feel itchy halfway sleep in the night, not sure i;m dirty :) or the cover
need to upgrade, but overall still acceptable.
Fitness centre treadmill almost down
feel itchy halfway sleep in the night, not sure i;m dirty :) or the cover
The room was clean, tidy, and well-maintained. The bed linen and towels were fresh, and the bathroom was hygienic. Overall, a comfortable and pleasant stay.
The room was clean, tidy, and well-maintained. The bed linen and towels were fresh, and the bathroom was hygienic. Overall, a comfortable and pleasant stay.
Kshitiswar
Reviewed October 24, 2026Reviewed October 24, 2026
Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍
Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread.
Checkin & out has no issue. Front desk staff Nik was excellent.
Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time!
But it would be better if the toilets door could be latched & comes with shower curtain....
Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍
Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread.
Checkin & out has no issue. Front desk staff Nik was excellent.
Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time!
But it would be better if the toilets door could be latched & comes with shower curtain....
Noor Rita
Reviewed November 12, 2023Reviewed November 12, 2023
We had a lovely stay at EQ, KL. The hotel and the hospitality were outstanding. Spacious rooms and friendly staff at the check in counter. Overall, a very pleasant experience.
We had a lovely stay at EQ, KL. The hotel and the hospitality were outstanding. Spacious rooms and friendly staff at the check in counter. Overall, a very pleasant experience.
Location walkable from the famous China Town Petaling Street where street foods are abundance and lots of hidden pubs to explore during the night nearby.
Location walkable from the famous China Town Petaling Street where street foods are abundance and lots of hidden pubs to explore during the night nearby.
Cw
Reviewed January 31, 2023Reviewed January 31, 2023
First time staying at this hotel along with my wife and 2 young daughters. Hotel is extremely classy, clean and with excellent service. The room was spacious, quiet and comfortable. Location is super convenient too, with direct access to the IOI Mall which has plenty of shops and restaurants.
Super impressed with the hotel and will definitely be back again!
First time staying at this hotel along with my wife and 2 young daughters. Hotel is extremely classy, clean and with excellent service. The room was spacious, quiet and comfortable. Location is super convenient too, with direct access to the IOI Mall which has plenty of shops and restaurants.
Super impressed with the hotel and will definitely be back again!
Kwan
Reviewed November 28, 2017Reviewed November 28, 2017