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"We enjoyed staying here. The staff are welcoming and friendly. Special mention to Zaini who always had a friendly smile and assisted with booking a tour and making our stay just that more enjoyable with his helpfulness. The reception staff arranged an upgraded room after having problems with the door lock of our initial room. Housekeeping, ground staff and restaurant staff all do an excellent job. We also liked the hotel being set back off the business of the Main Street. A nice vibe around the beautiful pool and bar, we recommend the Mercure as a lovely place to stay. "

"We arecompletely amazed by this luxury hotel. From the staff to the facilities, everything is simply flawless. The team truly goes out of their way to assist you and even remembers your name. Upon our arrival, we were welcomed with complimentary massages and refreshing towels, a lovely touch! The check-in process was smooth and personalized, with no waiting in line. Initially, we had booked the Merchant room with stunning Marina views, which was beautiful, but we were offered an upgrade to the Viceroy room with a sea view. We qualified for a complimentary upgrade, but for some reason, there was a charge, which was fine, and we don’t regret it at all. The room was exceptional, featuring a four-poster bed and ample space. The bathroom was impressive with his and hers sinks. Each room comes equipped with a Nespresso machine, which is fantastic. My only minor concern is that the mugs are quite large and don't fit properly under the machine, causing them to tilt. Unfortunately, when I left the machine unattended, the mug fell and broke. It might be wise to consider providing appropriately sized mugs to prevent any accidents. The swimming pool was wonderful, offering plenty of areas to relax and unwind. Breakfast at the Planters was incredible! You can choose between à la carte and a beautifully arranged buffet. Breakfast was absolutely delicious! There are numerous dining options available as well. I enjoyed tea and pastries at the Straits, which were delightful. We ordered "

"Every aspect - hospitality, friendliness and overall experience beats that of western resorts and general attitude a million times over"

"Stayed for a couple of nights at Bayview. Amazing staff members, great location to duty free shops and banks. Ample parking area outside of building. The room size including washroom was just right for a pleasant stay. The sea view Kings suite was worth spending extra bucks."

"The staff were all local Malaysians. Fascinating. A rare sight these days even in 5 star hotels. And the best part is all of them spoke English very well, even the cleaners. Well done. "

"Amazing stay! The location is pristine, the staff is wonderful and the ambiance is stellar. "

"I had a wonderful time at Pelangi Beach Resort and Spa. The hotel itself is absolutely beautiful, with well-designed spaces that make you feel welcome the moment you arrive. Everything was spotlessly clean, from the rooms to the common areas. The service was amazing — every request was handled quickly and with a smile. The staff were truly wonderful, so friendly and attentive, always going out of their way to make sure we feel comfortable and are cared for. Overall, Pelangi is a gem. I highly recommend it to anyone looking for a beautiful place to stay with top-notch service and an atmosphere that makes you feel right at home. I can’t wait to come back!"

"I loved the resort, clean, very friendly people, and so beautiful "

"Exactly good"