Find Hotels in Cardiff City Centre with Complimentary Breakfast from S$86

"The staff at the front desk were fantastic even though they were so busy! The first room we were put it had an issue with the sealant on the shower glass - water flooded the bathroom. The staff moved us straightaway. However, both rooms were really run down. There were chips in the bathroom counter. There were marks on the walls. There was rust on the lamps. The mugs had stains. The towels were really crusty and had holes in them. Not really what I expect from a Novotel. I doubt I’d get holey towels in a Premier Inn! Would not stay again. "

"We had a disappointing experience during our stay. The bathroom was not properly cleaned, with dirty towels left behind. Parking was advertised as available for £12, but it was actually under renovation. We were not informed of this in advance. There were no proper payment options on arrival. The only way to pay was via email or text, which was not possible due to poor signal and no internet access. This should have been communicated beforehand so we could have paid in advance. The staff were unhelpful and rude. We arrived a few hours early and were told to leave and return at 4pm, despite the website stating check-in is at 3pm. Overall, the lack of communication and poor service made the stay frustrating - not worth the price paid at all."

"Clean room"

"Excellent location and staff"