Sun deck

Reviews of Pullman Ciawi Vimala Hills Resort

5 out of 5
Pullman Ciawi Vimala Hills Resort
JL PUNCAK RAYA, SIMPANG GADOG, Ciawi

Reviews

8.8

Excellent

Rating 10 - Excellent. 47 out of 83 reviews" "
Rating 8 - Good. 28 out of 83 reviews" "
Rating 6 - Okay. 3 out of 83 reviews" "
Rating 4 - Poor. 3 out of 83 reviews" "
Rating 2 - Terrible. 2 out of 83 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Jonathan

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
It was suppose to be a celebration with my wife, but ended up the villa we are put on had issues with their wifi and phone was dead. We have to wait for about 2 hours to get it all sorted out and we missed our dinner reservation.
Stayed 1 night in Nov 2023
Response from Gilles Tressens on 28 Nov,2023
Dear Jonathan,Thank you for taking the time to review your stay with us at Pullman Ciawi Vimala Hills Resort Spa & Convention. We are sorry to hear that your villa had issues with the WIFI and phone. We understand how frustrating this can be and would like to apologize for any inconveniences caused.At Pullman Ciawi Vimala Hills Resort Spa & Convention, we strive to provide our guests with an enjoyable experience that will make them feel at home during their stay. Unfortunately, it seems that we have not achieved this on this occasion and for this we apologize. We are always looking for ways to improve our services and guest experience, and we appreciate your feedback as it helps us to identify areas where we can do better in the future. Again, thank you for taking the time to share your experience and constructive feedback with us, as it is highly valued by all of us here at Pullman Ciawi Vimala Hills Resort Spa & Convention. Your sincerely,Gilles Tressens General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gilles Tressens on 30 Sept,2023
Dear Our Valued Guest, Thank you for sharing your wonderful visit at Pullman Ciawi Vimala Hills Resort and Convention and I am thrilled to receive your exceptional rating on your recent visit to our hotel.My team and I look forward to having you with us again with another wonderful experience.Sincerely,Gilles TressensGeneral Manager

10/10 Excellent

Lhaksmita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment. The trees surround the property and the facility of the property.
Stayed 2 nights in Sep 2023
Response from Gilles Tressens on 30 Sept,2023
Dear Lhaksmita, Thank you for sharing your wonderful visit at Pullman Ciawi Vimala Hills Resort and Convention and I am thrilled to receive your exceptional rating on your recent visit to our hotel.My team and I look forward to having you with us again with another wonderful experience.Sincerely,Gilles TressensGeneral Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Hotel was nice with a lot of amenities. Room was spacious, bed was comfortable. The breakfast buffet was amazing with so many types of cuisines.
Stayed 1 night in Aug 2023
Response from Gilles Tressens on 30 Sept,2023
Dear Our Valued Guest, Thank you for sharing your wonderful visit at Pullman Ciawi Vimala Hills Resort and Convention and I am thrilled to receive your exceptional rating on your recent visit to our hotel.My team and I look forward to having you with us again with another wonderful experience.Sincerely,Gilles TressensGeneral Manager

10/10 Excellent

Christian, Elmhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful scenery and building, fresh air, very, very polite and accommodating staffs!
Stayed 2 nights in Feb 2023
Response from Gilles Tressens on 20 Feb,2023
Dear Christian, Thank you for choosing Pullman Ciawi Vimala Hills Resort Spa & Convention as your holiday destination in Bogor. We are very delighted to learn that you enjoy the time you spent while staying with us and can certainly relate to the to the many wonderful moments you created, especially with our extensive facilities and myriad of fun activities. Thank you again for your kind words regarding your recent stay with us. Our team takes great pride in presenting guests with memorable resort experiences and I will surely share your positive review with our staff members that I'm sure they will feel pride and further motivated. Sincerely, Gilles Tressens General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Gilles Tressens on 18 Nov,2022
Dear Guest,Thank you for taking time to share your comments. Delighted to see you enjoy the Pullman Ciawi stay.Look forward to welcome you back for your next trip at puncak area.Kind regards from the whole team

10/10 Excellent

KAI SIAN

Stayed 1 night in Sep 2022
Response from Gilles Tressens on 4 Oct,2022
Dear KAI SIAN,Thank you for your kind comment.Great and delighted to see that you enjoy the resort.We look forward to welcome you soon.Kind regards

10/10 Excellent

BENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
Stayed 1 night in Jan 2022
Response from Gilles Tressens General Manager on 21 Jan,2022
Dear Valued Guest, Thank you for taking time to share your thought about your stay at Pullman Ciawi. We are truly delighted that you did enjoy your stay. We look forward to welcome you back for your next journey on the Land of Pasundan. Best regards from Pullman team.

8/10 Good

EKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was smooth. Room Are spacious and Foods are delicious Check out wasn't smooth as if i was skipped so many people before i were handled.. i also have a problem with my room deposit. Where it is still charged on my CC. Overall its okay. Good choice for families for getaways
Stayed 2 nights in Oct 2021
Response from Gilles Tressens - General Manager on 29 Oct,2021
Dear Bapak Eko, First and foremost, thank you for selecting our resort as your holiday destination in Bogor and I am glad to know that you had such a memorable time while staying with us. We greatly appreciate the time you took to share your feedback. However, We regret to hear your check-out process was lengthy due to your credit card transaction. Thank you for bringing this up to our awareness and will follow up with the departments related to handle this with the urgency it deserves. We hope this singular concern not unshadowned you to come again to feel better experience, we look forward to welcome you back home. Sincerely,

10/10 Excellent

Hartantyo Seto

Stayed 1 night in Sep 2021
Response from Gilles Tressens - General Manager on 29 Oct,2021
Dear Bapak Hartantyo Seto, Thank you very much for taking the time to post and leaving us a great rating. I am happy to know that you had a great experience and look forward to welcoming you again at our resort. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2021
Response from Gilles Tressens General Manager on 5 Oct,2021
Dear Valued guest, Thank you very much for taking the time to post and leaving us a great rating. I am happy to know that you had a great experience and look forward to welcoming you again at our resort. Best regards

10/10 Excellent

suffendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very well managed and design property. A lot activities can be done and it is private environment.
Stayed 1 night in Sep 2021
Response from G Tressens on 16 Sept,2021
Dear Pak Suffendy, Thank you for taking time to comment on your stay. Truly delighted that you enjoy our Pullman facilities. Look forward to welcome you back soon for you to enjoy Ciawi. Kind regards

10/10 Excellent

Elly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from G Tressens on 17 Sept,2021
Dear Elly, Thank you for taking time to share your thought about your stay at Pullman Ciawi. We are truly delighted that you did enjoy your stay. We look forward to welcome you back for your next journey at Pucnak. Best regards from Pullman team

10/10 Excellent

Jeongho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from G Tressens on 17 Sept,2021
Dear Jeongho, Thank you for your kind comment about Pullman Ciawi. It is a great pleasure to hear that you had great time during your stay. We will welcome you back and hope to make more grest memories. Stay healthy and best regards

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Jun 2021
Response from G Tressens on 7 Jul,2021
Dear Guest, Thank you for sharing your comment about our property. Sorry to see that not all went as expected and you rate us on 3 out of 5. We will continue and work to improve our service and look forward to welcome you back one day. Kind regards

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, they can do better with the food though, for us, foods weren’t that yums, but they weren’t not delicious either, can improve more.
Stayed 2 nights in Apr 2021
Response from G Tressens on 3 May,2021
Dear Olivia, Thank you for taking time to share comment of your stay. We will work with the chef to improve our food and ensure a better food variety. Look forward to welcome you again in the near future.

8/10 Good

surjanto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from G Tressens on 27 Apr,2021
Dear Pak Surjanto, Thank you for your comment. Hope you have enjoy our property. Look forward to welcome you again

8/10 Good

saifudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from G Tressens on 27 Apr,2021
Dear Pak Saifudin, Thank you for sharing your comment and taking time to assess our hotel. We will continue to improve to welcome our guest. Kind regards

8/10 Good

Sa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway from the city and it’s traffic
Our stay was very pleasant. Especially if you and your family are escaping the city Life and want to be around trees and good weather, it is the place to be. Food in general wasn’t so good, there was no taste in the food. But overall I recommend it
Stayed 2 nights in Apr 2021
Response from G Tressens on 16 Apr,2021
Dear Sa, Thank you for taking time commenting on your stay. Delighted to see that you have enjoy the hotel. Truly apologize that our food did not match your expectation. I will discuss this matter with the chef and ensure we have some improvement. Look forward to welcome you back in the future. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
It was amazing stay in Pullman Ciawi Vimala Hills. Thank you !
Stayed 2 nights in Mar 2021
Response from Gilles Tressens General Manager on 14 Apr,2021
Dear Valued Guest, Thank you for sharing your experience about memorable stay you had at Pullman Ciawi Vimala Hills. We are glad to hear that your experience with us was extremely memorable, starting from the first minute you arrived at our resort and that you enjoy everything during your stay. Again, thank you for taking the time to letting us know your experience and we are looking forward to welcome you back home very soon. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Wonderful stay with a lot of kid's activities.
Stayed 2 nights in Mar 2021
Response from Gilles Tressens General Manager on 14 Apr,2021
Dear Valued Guest, Warmest greetings from Pullman Ciawi Vimala Hills Resort Spa & Convention and thank you for choosing us as your holiday destination. I were delighted to learn that your recent stay with us was proved to be extremely memorable that you enjoy everything during your stay especially our extensive facilities. With all your compliments to our resort, I would like to thank you again for taking the time to write and share your review and look forward to welcoming you back home again soon. Sincerely,

10/10 Excellent

Jonan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with all the facilities that makes the children happy . One of the best getaway family trip from Jakarta, with perfect location , nice view , good weather, pleasant ambience and good service
Stayed 1 night in Mar 2021
Response from Gilles Tressens General Manager on 14 Apr,2021
Dear Valued Guest, Warmest greetings from Pullman Ciawi Vimala Hills Resort Spa and Convention and thank you for sharing your experience. I were delighted to learn that you are impressed with our extensive facilities, distinctive location, stunning resort view as well as the service delivered by our talent. I will surely share your comment to the entire talent to further motivated them. With all the compliment to our resort and team member, I would welcome the opportunity to serve you again in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel/resort twice now and have found it a great place to relax outside of Jakarta. The staff are very helpful, food is good, the fresh air and cool days are amazing. We will definitely stay again in the future.
Stayed 3 nights in Jan 2021
Response from G Tressens on 8 Jan,2021
Dear Guest, Thank you for your kind comment about Pullman Ciawi> We are delighted to hear that you had great time staying with us, and we certainly look forward to welcome back. Happy new year and best regards

8/10 Good

Lie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for family but food needs improvement
It's a good place for family as there are a lot of activities. However, a lot of the food at breakfast doesn't taste good. The food certainly doesn't give any good impression on us.
Stayed 1 night in Sep 2020
Response from Gilles Tressens General Manager on 28 Dec,2020
Dear Lie, Thank you for taking the time to share your feedback. Your review is valuable to us so that we may evaluate the points you have noted and ensure we prioritize our in-house guests’ comfort and relaxation for the most memorable stay at Pullman Ciawi Vimala Hills. I am delighted to learn that you are able to enjoy our extensive facilities which created to satisfied the guest liking. However I apologize for the foods was not at your taste. We take your valuable comments onboard and will be raising this with the relevant departments to ensure a more positive experience. Finally, I am sorry to hear that you did not find the resort charming, tranquil or relaxing. Naturally I am saddened this was not the case for you and I hope that you would accept our sincerest apology and perhaps visit us again in the future for a much better experience. Sincerely,

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Gilles Tressens General Manager on 11 Dec,2020
Dear Sofia, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely,

10/10 Excellent

Dimple v

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from G Tressens on 27 Oct,2020
Dear Dimple, Thank you for sharing your experience at Pullman Ciawi. All the team is delighted you enjoy your stay. We hope to see you soon for your next trip in Ciawi. Best regards

10/10 Excellent

Pande Ketut W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at Ciawi
Great pleace for staycation
Stayed 2 nights in Oct 2020
Response from G Tressens on 12 Oct,2020
Pande Ketut W yang terhormat, Thank you for sharing your comment about your stay. All the team is delighted that you enjoy your trip at Ciawi. Look forward to welcome you back. Stay safe. Kind regards

8/10 Good

Dwi Retno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at Pulllman Vimala on golfing trip to Bogor it was my husband's birthday so I ordered a birthday cake but instead they give us complimentary cake plus a birthday song... thank you for a memorable stay...
Stayed 1 night in Jul 2020
Response from Gilles Tressens on 31 Aug,2020
Dear Dwi Retno, Happy belated birthday and thank you very much for taking the time to post a review and share us your great staying experience at Pullman Ciawi. It is a pleasure to receive a positive feedback and we are delighted to learn that our service was at your expectation and made your stay was memorable. We are looking forward to welcoming you again soon. Kind regards, Gilles Tressens General Manager

8/10 Good

arth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from G Tressens on 18 Mar,2020
Dear Arth, Thank you for sharing those picture. Hope you had a great time with us. We look forward to welcome you back in the near future. Best regards from the team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Should be better
Took a long time to get a room, and another wait for your luggage to be delivered. Housekeeping didnt gave us a towel on the 2nd day and it took 3 calls to get it, even after explaining that my little children are in the middle of shower. Condition of the room is not good for a new hotel like this
Stayed 2 nights in Feb 2020
Response from Gilles Tressens on 18 Feb,2020
Dear Guest, Thank you for sharing your comment. I truly apologize for the poor performance of my housekeeping team, which should have pay more attention to your room. We will take the necessary step and corrective action and look forward to welcome you again. Kind regards

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from G Tressens on 6 Feb,2020
Dear Guest, Thank you for your reply and taking time to comment. We certainly analyse your point and improve our service. Look forward to welcome you again. Kind regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Like: location, design, facility Don't like: lack of maintenance
Stayed 1 night in Dec 2019
Response from Gilles on 25 Dec,2019
Dear Anonymous, Thank you very much for choosing Pullman Ciawi Vimala Hills and it is a pleasure to receive a positive review about your recent staying experience. I am delighted to know that our resort location, design and the facilities have been amazed you and made your stay was wonderful. I have noted your comment for the lack of maintenance and rest assured that me and my team are working together to keep 100% our maintenance schedule progress and to improve our quality standard. Again, thank you very much for your sharing and we are looking forward to welcoming you again at Pullman Ciawi Vimala hills. Kind regards, Gilles Tressens General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Gilles Tressens General manager on 12 Nov,2019
Dear Guest, Thank you for your kind rating and spending time giving your opinion on our level of service. All the team truly appreciate and look forward to welcome you again in the near future for your next Puncak journey. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay with the Pullman Ciawi Vimala Hills Resort. I'll certainly come back to experience another amazing stay with them. The staff are super nice, friendly, helpful.
Stayed 2 nights in Nov 2019
Response from Gilles Tressens General Manager on 11 Nov,2019
Dear Guest, Thank you for sharing your comments on our property. This is truly great you did enjoy your stay. We look to welcome you back in the near future. Kind regards

10/10 Excellent

Silvi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome service
Please keep up the best service Pullman as usual
Stayed 1 night in Oct 2019
Response from Gilles Tressens General Manager on 11 Oct,2019
Dear Silvi, Thank you for your kind comment. We will aim to improve our services to our guest. Look forward to welcome you soon. Best regards from Pullman team

2/10 Terrible

Rudy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Gilles Tressens on 30 Sept,2019
Dear Pak Rudy, Thank you very much for choosing our hotel and taking the time to write your recent staying experience at Pullman Ciawi . I have taken notes of the displeasing experiences you have encountered during your stay for the level of service that did not seem to fulfill your expectation. I sincerely apologize for the disappointment they have caused you. I have taken immediate actions together with the Department Head concerned to improve the service level. I am hopeful that those occurrences do not prevent us from welcoming you again at Pullman Ciawi . Kind regards

10/10 Excellent

YOSHIHIRO

Stayed 3 nights in Feb 2024

8/10 Good

Mi

Stayed 1 night in Nov 2023

10/10 Excellent

Matiz

Stayed 2 nights in Mar 2023
Response from Gilles on 31 Mar,2023
Dear Matiz,Thank you for taking the time to review and mark us with excellent rating. I am very happy to know that you really enjoyed the experience at our resort.Your appreciation means a lot for us, to motivate us further in providing the best experience to you.Sincerely,Gilles TressensGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Gilles on 31 Mar,2023
Dear Valued guest,Thank you for choosing Pullman Ciawi Vimala Hills Resort Spa & Convention as your holiday destination in Bogor. We are very delighted to learn that you enjoy the time you spent while staying with us and can certainly relate to the to the many wonderful moments you created.Our team takes great pride in presenting guests with memorable resort experiences and I will surely share your positive review with our staff members that I'm sure they will feel pride and further motivated.Sincerely,Gilles TressensGeneral Manager

8/10 Good

Andre

Stayed 1 night in Mar 2023

8/10 Good

Min jeong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Gilles Tressens on 20 Feb,2023
Dear Min Jeong,Thank you for taking the time to review and mark us with excellent rating. I am very happy to know that you really enjoyed the experience at our resort.Your appreciation means a lot for us, to motivate us further in providing the best experience to you.Sincerely,Gilles TressensGeneral Manager

8/10 Good

Sylvan Ramadanel

Stayed 4 nights in Oct 2022
Response from Gilles Tressens on 17 Oct,2022
Dear Sylvan Ramadanel,Thank you for sharing your comment on your stay at Pullman Ciawi. We look forward to welcome in the near future and will improve definitly our level of service.Kind regards

10/10 Excellent

CHUNGHO

Stayed 1 night in Sep 2022
Response from Gilles Tressens on 4 Oct,2022
Dear Pak CHUNGHO,Thank you for taking time to review Pullman CiawiGreat and delighted to see that you enjoy the stay.We look forward to welcome you soon.Kind regards

8/10 Good

Takashi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from G Tressens on 13 Sept,2022
Dear Mr Takashi, thank you for visiting Pullman Ciawi during your visit in Puncak area. We are delighted to see you have enjoyed the stay and we will work on improving our guest services.Kind regards

10/10 Excellent

Sugiarto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from G Tressens on 30 Jun,2022
Dear Pak Sugiarto, Thank you soo much for your kind comment. The team is delighted that you enjoy your stay and we look forward to welcome you back for your next trip in Ciawi. Kind regards

10/10 Excellent

Daniel

Stayed 1 night in Jun 2022

2/10 Terrible

PARK

Stayed 1 night in Apr 2022
Response from Gilles Tressens General Manager on 26 Apr,2022
Dear Mr. Park, Thank you very much for taking the time to post a review about your visit at Pullman Ciawi Vimala Hills. It is regret to learn that we could not fulfil your expectation during your visit at our resort. Highly appreciate to share us more detail about your stay experience in order us to improve our service quality. Again, thank you very much and it is our hope to welcoming you again and serve you better in the future. Sincerely,

10/10 Excellent

DONGHYUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from G Tressens on 7 Feb,2022
Dear Mr Donghyun, Tank you for taking time to comment about our resort. We truly appreciate the consideration and thank you so much. This is a great motivation to continue to improve. We look forward to wlecome you soon. Kind regards

10/10 Excellent

JUNICHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022