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Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property
All-inclusive property with 4 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
Exterior
Restaurant
Outdoor banquet area
2 bars/lounges, 2 beach bars, poolside bar
At Dreams Cozumel Cape Resort & Spa - All Inclusive, enjoy private beach days and tranquil evenings. Snorkel, book spa treatments, or join fitness and yoga classes. Two beach bars, a poolside bar, and several restaurants ensure refreshments are always nearby.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Pool
The current price is S$350
includes taxes & fees
3 Nov - 4 Nov

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Double Suite Junior with View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • 44 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Pool View

  • 44 sq m
  • Sleeps 3

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • 74 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Pool View

  • 74 sq m
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Double Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Double Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Beach View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Beach View

  • 74 sq m
  • Beach view
  • Sleeps 3

View all photos for Double Suite Junior with Beach View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Beach View

  • 74 sq m
  • Beach view
  • Sleeps 3

View all photos for Suite Master with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Master with Sea View

  • 148 sq m
  • Sea view
  • Sleeps 2

View all photos for Quadruple Suite Junior with Pool View

Beach

Quadruple Suite Junior with Pool View

  • 88 sq m
  • Sleeps 4

View all photos for Family Suite (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Family Suite (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Pool View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.6 out of 10
Excellent
(16 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Ocean View (Preferred Club)

8.0 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Pool View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master)

1 bedroom, minibar, in-room safe, individually decorated

Suite, 1 King Bed, Ocean View (Master)

Highlights

Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

7.6 out of 10
Good
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

7.6 out of 10
Good
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior

  • 44 sq m
  • Sleeps 3

View all photos for Preferred Club Junior Suite King

1 bedroom, minibar, in-room safe, individually decorated

Preferred Club Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
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About the area

Map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600

What's nearby

  • Paradise Beach - 13 min walk - 1.1 km
  • Mr. Sancho's Beach Club - 4 min drive - 1.8 km
  • Playa Mia Grand Beach and Water Park - 4 min drive - 2.2 km
  • San Francisco Beach - 9 min drive - 5.0 km
  • Chankanaab National Park - 12 min drive - 6.7 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪El Patio Lobby Bar - ‬6 min drive
  • ‪The Money Bar - ‬10 min drive
  • ‪Paradise Beach Club - ‬14 min walk
  • ‪Beach Club - ‬6 min drive
  • ‪El cedral, palapa grill - ‬6 min drive

About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

Upscale all-inclusive property near Paradise Beach
Located close to Mr. Sancho's Beach Club, Dreams Cozumel Cape Resort & Spa - All Inclusive provides 2 beach bars, a poolside bar and a coffee shop/cafe. This property is a great place to bask in the sun with a private beach and snorkelling. Indulge in a body scrub, a body treatment and a body wrap at the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Fitness classes and yoga classes are offered at the gym; Dreams Cozumel Cape Resort & Spa - All Inclusive also has a garden, a hair salon and dry cleaning/laundry services. Free WiFi in public areas is available to all guests, along with an outdoor entertainment area and 2 bars.
You'll also find perks such as:
  • An outdoor pool, along with sunloungers
  • Free self-parking
  • Free bike hire, a 24-hour front desk and wedding services
  • Massage treatment rooms, luggage storage and ATM/banking services
  • Guest reviews give top marks for the helpful staff
Room features
All 154 individually furnished rooms have thoughtful touches such as 24-hour room service and laptop-friendly workspaces, in addition to amenities such as late-night room service and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Sofa beds and free rollaway/extra beds
  • Rainfall showers, hairdryers and shampoo
  • 55-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Similar properties

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Secrets Aura Cozumel - Adults Only - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
6.8 out of 10, 1,126 reviews
The price is S$414
includes taxes & fees
26 Nov - 27 Nov
Secrets Aura Cozumel - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkelling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Single sofa bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Frequently asked questions

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Dreams Cozumel Cape Resort & Spa - All Inclusive?

As of 2 Nov, 2025, prices found for a 1-night stay for 2 adults at Dreams Cozumel Cape Resort & Spa - All Inclusive on 3 Nov, 2025 start from S$349.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Cozumel Cape Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Self-parking is free at this property.

What time is check-in at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Dreams Cozumel Cape Resort & Spa - All Inclusive located?

Nestled on the beach, this Cozumel property is within a 5-minute walk of Arrecifes de Cozumel National Park and Paradise Beach. Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are also within 1 mile (2 km).

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Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 176 out of 378 reviews
Rating 8 - Good. 73 out of 378 reviews
Rating 6 - Okay. 61 out of 378 reviews
Rating 4 - Poor. 40 out of 378 reviews
Rating 2 - Terrible. 28 out of 378 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff. Oceanfront swim out the best.
Stayed 4 nights in Sep 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean front swim up was amazing. Only 26 steps to the sea for me. The bar was easy access and the selection of drinks was good. My favorite drink was the blue Hawaiian. The employees were friendly, as well.
Stayed 6 nights in Oct 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Beautiful
Stayed 7 nights in Sep 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a wonderful view of the ocean and was very clean. Despite being next to the ocean the room was not musty. The staff was friendly and helpful with anything needed. i will certainly be back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing drinks
Stayed 4 nights in Aug 2025

10/10 Excellent

Everett L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was doing conctruction work
Stayed 7 nights in Oct 2025

8/10 Good

Ruby Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, staff was awesome and the location was perfect. Only complaint was the dining options for breakfast and lunch were too limited.
Stayed 5 nights in Jul 2025

6/10 Okay

Derrick

Liked: Cleanliness, staff & service
The employee's were great
Stayed 5 nights in Jul 2025

10/10 Excellent

christine Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Dreams resort was a "dream", the staff were all so nice and helpful, they truly made an effort to make our stay a special one. The island and resort are beautiful. I highly recommend this resort.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kaitryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The island is small, safe, and beautiful with the best beaches we’ve ever seen.
Stayed 7 nights in Mar 2025

8/10 Good

Michael Phillip

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property needs a little tlc.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. Staff were kind and friendly. The restaurants are tasty and have a great atmosphere. Beautiful beach. Would bring water shoes next time for walking into the ocean.
Stayed 5 nights in Feb 2025

4/10 Poor

BRADLEY

Liked: Staff & service
Limited eating, no towels, very limited beach chairs and pool chairs Beach good, ocean water very clear, room clean, staff very friendly.
Stayed 5 nights in Mar 2025

10/10 Excellent

Melissa Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Access to Sunscape and Secrets facilities is a big bonus!
Stayed 7 nights in Feb 2025

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the dreams resort! The staff was amazing!
Stayed 8 nights in Oct 2024

2/10 Terrible

Anthony

Disliked: Staff & service, amenities
Noisy guests and the property would not take care of it. A wedding shut the main restaurant and the staff had no information about other plces to eat. The waiters gave horrible service.
Stayed 7 nights in Jun 2025

4/10 Poor

Kiran M

Liked: Cleanliness, room comfort

Not upto Dreams standards and expectations.

Great Sea-view room and comforts. Unfortunately very poor buffet choices all around breakfast/lunch/dinner time. A la carte restaurants mediocare and not open always. Secrets offered slightly better options.
Stayed 7 nights in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it-- The food was great. Terrific restaurant options without having to make reservations. Loved the real beach with little rocks!

6/10 Okay

NICOLAS LAURENCIO RIVERA

The island is beautiful, the check in and check out were very smooth.
Stayed 7 nights in Aug 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing
Stayed 6 nights in May 2024

10/10 Excellent

Leobardo Murguia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than hurricane, it was great stay. beds were comfortable and staff were friendly and helpful. Recommend coming back.
Stayed 4 nights in Sep 2024

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful vacation at the Dreams resort in Cozumel. Our room was beautiful and clean, the food was good, and we enjoyed the entertainment offered. We loved our oceanfront view and enjoyed sitting on our balcony enjoying all the natural beauty that surrounded us. We especially appreciated the time we spent with Andri. He was in charge of entertainment during our stay there. He was hard working, friendly, positive, and kind. He made each day at your resort a little brighter because of our interactions with him. Thank you Andri!
Stayed 5 nights in Mar 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quaint and cozy but also had everything you need or want.
Stayed 6 nights in Mar 2024

10/10 Excellent

Retricia

Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time out of the country. I came for a wedding and ended up in Paradise. I would visit this resort over and over again and would recommend it to my family and anyone that was thinking of going to Cozumel.
Stayed 6 nights in Oct 2024

4/10 Poor

Scott

Disliked: Amenities, property conditions & facilities
We will not return. We went last year and had such a good time my husband and I went back again this year. We will not return. Hyatt took over this property a couple of years ago and are making changes in all the wrong ways. The food quality went from excellent to mediocre at best. We were woken up each morning at 8:30 by construction workers using a jack-hammer right outside our door (no exaggeration!). When we complained about the noise we were told we could change rooms if we felt it was necessary, but not until 3:00 or 4:00. There were no other concessions or solutions offered and the manager never contacted us (no surprise there). Our swim-out pool had a ring of green slime on the walls around it. I watched them clean the pool walls every day last year and not once this year. Overall, the property looks run-down. On the positive side, the snorkeling from the beach is excellent.
Stayed 7 nights in Aug 2025