Hotels in Zona Hotelera Norte

"Make sure you understand the difference between regular and platinum package, we did not know that regular package rooms would not be allowed to access the beach. It would've been cheaper to buy a platinum package online than the upgrade we paid in person. Staff are friendly but some of the main entrance people can come across aggressive with trying to "help" you/find tours for you. IMO better to lie and say you are fully booked already to keep it moving. We spent a bit of time at check in having to deny tours and whatnot from one of the staff/vendors at the main check in. Just say no to any offer of a special vip platinum breakfast or "free" tickets to a cenote. There is a platinum buffet, no exclusive vip breakfast, please just say no, say you have plans for the entire day, and dont waste your time. Other than that, the property was beautiful and the staff was welcoming, the room was nice and clean."

"Services are awesome and the staffs are professional. Well trained. The food qualities are great especially dinner but the regular buffet is horrible low quality and not much selections, 3 Star rating. Cafe was okay, 3.5 Star rating."

"Food was great, staff was awesome. Beautiful area. Absolutely loved our visit. "

"Clean room, air conditioning was incredible. The food was actually really good for a resort. But for me the best thing about this was the staff. The staff would make me rebook a trip soon, everyone was super helpful and beyond polite."

"really nice pool, foods, staffs"

"This resort is big but feels small once you find your spot. Staff were so helpful and friendly. Resort is clean and rooms are huge. Only slight drawback was the seaweed at the beach but not much anyone can do about that!"

"Loved this resort! I want to come back already"

"The property was flawless and maintained to a very high standard. It was absolutely beautiful!"

"Food is pretty bad. We got the all inclusive package and the food is just not good. Definitely don't try their bbq ribs. Also the breakfast buffet is not good either."