Outdoor pool, pool umbrellas, pool loungers
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Reviews of Fivitel Da Nang

4 out of 5
Fivitel Da Nang
388 Tran Hung Dao, An Hai Tay Ward, Son Tra District, Da Nang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 189 out of 347 reviews" "
Rating 8 - Good. 126 out of 347 reviews" "
Rating 6 - Okay. 24 out of 347 reviews" "
Rating 4 - Poor. 7 out of 347 reviews" "
Rating 2 - Terrible. 1 out of 347 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

shanan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great so was the staff . The price was very good also
Stayed 3 nights in Mar 2024
Response from Fivitel Da Nang hotel on 26 Mar,2024
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel. Thank you so much for choosing Fivitel DaNang hotel during your trip in Danang, Vietnam. How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time and making your next stay even more enjoyable.Thanks and best regards!

10/10 Excellent

Tommy, Suwanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and friendly service
Stayed 2 nights in Jan 2024
Response from Sales Department on 26 Feb,2024
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing Fivitel DaNang hotel for your trip to the beautiful coastal Da Nang City. Thank you very much for giving us a perfect rating and your kind comments, We are glad that you had a very relaxing stay. We look forward to welcoming you back soon and making your next stay even more enjoyable. Thank you and Best Regards!

8/10 Good

WARREN

Liked: Staff & service, property conditions & facilities, room comfort
Superb location with stunning view
The location is superb. Being the only tall building in the vicinity, you could overlooked 360° around Da Nang. The bed is comfortable and the room with stunning city view. The balcony is not cleaned, where the previous tenant's leftover dirty bottle are there for my entire 3 days stay. Another setback is the bathtub is too high with no shower screen. So after a shower, the floor will be wet and coming out from the bathtub is very slippery. Not ideal for old people.
Bedroom
Window with stunning bridge view
Stayed 3 nights in Sep 2022
Response from Duong Vi Ha on 19 Sept,2022
Dear Valued Guest,Warmest greeting from Fivitel DaNang Hotel.Thank you so much for choosing Fivitel DaNang hotel during your trip in Danang, Vietnam. The first thing on behalf of the whole hotel would be to thank you for taking the time to review your stay with us and then for the apology that caused the problem to you at the hotel. We promise to improve the service and hope you have a relaxing day at the hotel. Expect to serve you in the next time. Thank you and Best Regards! Sales Department.

10/10 Excellent

Riccardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and it was a great location. Very clean with a great breakfast.
Stayed 4 nights in Aug 2022
Response from Duong Vi Ha on 7 Sept,2022
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing Fivitel DaNang hotel for your trip to the beautiful coastal Da Nang City. Thank you very much for giving us a perfect rating and your kind comments, We are glad that you had a very relaxing stay. We look forward to welcoming you back soon and making your next stay even more enjoyable. Thank you and Best Regards! Sales Department.

6/10 Okay

Vinicius, Singapore

The 360 rooftop view is wonderful accept i 've walknup 2 floor wherelse the elevator stop at level 24 moreover swimming pool & restaurant was at level 25 the stair were pretty steep not suitable for elderly and children. I hope the property management will extend the elevator.
Stayed 2 nights in Aug 2022
Response from duong vi ha on 27 Aug,2022
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regards! Sales Department.

10/10 Excellent

EDMUNDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect hotel
Great everything, room, pool, service and breakfast, I can't praise the service enough, thank you to all, from the porter to the cook, great place to stay
Stayed 1 night in Aug 2022
Response from vi ha on 19 Aug,2022
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing Fivitel DaNang hotel for your trip to the beautiful coastal Da Nang City. Thank you very much for giving us a perfect rating and your kind comments, We are glad that you had a very relaxing stay. We look forward to welcoming you back soon and making your next stay even more enjoyable. Thank you and Best Regards!

10/10 Excellent

Kyung chul

Stayed 2 nights in Jul 2022
Response from Vi Ha on 8 Jul,2022
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing Fivitel DaNang hotel for your trip to the beautiful coastal Da Nang City. Thank you very much for your kind comments, We are glad that you had a very relaxing stay. We look forward to welcoming you back soon and making your next stay even more enjoyable.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel not located at the busy areas
Stayed 3 nights in Jan 2020
Response from Kim Taehyung – Front Office Manager on 4 Feb,2020
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

8/10 Good

Jonah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The View was amazing!!! Its worth staying here. Staff also are always polite, friendly and courteous. Only downside is that the rooms are not soundproof and we can actually hear noises coming from the street and in the other rooms. Wish they can soundproof the rooms.
Stayed 4 nights in Dec 2019
Response from Kim Taehyung – Front Office Manager on 2 Jan,2020
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

8/10 Good

K, SGP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from hotel. Staff are helpful especially Tammy and Sophia are real asset to the establishment. If ground staff able to speak english will be perfect. Overall comfortable stay, well done.
Stayed 5 nights in Nov 2019
Response from Kim Taehyung – Front Office Manager on 7 Dec,2019
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Kim Taehyung – Front Office Manager on 30 Nov,2019
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel . How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time. Have a wonderful day to you! Thanks and best regards,

6/10 Okay

Daniel

Travelled with family
Liked: Property conditions & facilities, room comfort
Too isolated, but good views on rooftop tea garden
Stayed 1 night in Nov 2019
Response from Kim Taehyung – Front Office Manager on 25 Nov,2019
Dear Valued Guest Thank you so much for choosing Fivitel DaNang hotel during your trip in Danang, Vietnam. The first thing on behalf of the whole hotel would be to thank you for your sharing of comments and then for the apology that caused the problem to you at the hotel. We promise to improve the service and hope you have a relaxing day at the hotel. Expect to serve you in the next time Thank you ! Thank you and Best Regard

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Isolated and no shopping close by. The view is nice. Fairly new hotel, but already starting to look aged
Stayed 2 nights in Nov 2019
Response from Kim Taehyung – Front Office Manager on 19 Nov,2019
Dear Valued Guest Thank you so much for choosing Fivitel DaNang hotel during your trip in Danang, Vietnam. The first thing, on behalf of the whole hotel would be to thank you for your sharing of comments and then for the apology that caused the problem to you at the hotel. We promise to improve the service and hope you have a relaxing day at the hotel. Expect to serve you in the next time. Thank you and Best Regard!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Kim Taehyung – Front Office Manager on 21 Oct,2019
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel . How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time. Have a wonderful day to you! Thanks and best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
The staff were excellent and the room was beautiful with our own balcony and very comfy beds. The hotel is about a 20 minute walk or £1.50 taxi ride away from restaurants. Some minor negatives are the fact that the shower water never gets particularly hot so we had luke warm showers all week, the swimming pool and gym are on the 26th floor and the lift only goes to floor 24th and the rest is via a steep dingy staircase.
Stayed 1 night in Oct 2019
Response from Kim Taehyung – Front Office Manager on 7 Oct,2019
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Kim Taehyung – Front Office Manager on 1 Oct,2019
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, super staff - just needs some Fruit :
Short 4 day trip staying at the Fivitel. Great hotel with quirky decor, great views and VERY comfy bed. Staff are amazing - helped with EVERYTHING - exchange, trips, advice...just great! To be picky...breakfast is too early finishing at 09.30 - extensive buffet but the fruit and cereals selection is quite poor (the fruit in this country is fantastic - so why just a bit of melon and a few small grapes!?). But I would recommend this hotel and would be happy to return.
Stayed 3 nights in Aug 2019
Response from Kim Taehyung – Front Office Manager on 27 Aug,2019
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel . How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time. Have a wonderful day to you! Thanks and best regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bicycle rental free. a small but wonderful Infinity Roof Tower Pool, beautiful Riverview, friendly staff, free airport pick-up, a nearby seven-night market, and more. It's wonderful!
Stayed 3 nights in Aug 2019
Response from Kim Taehyung – Front Office Manager on 24 Aug,2019
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel . How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time. Have a wonderful day to you! Thanks and best regards,

10/10 Excellent

Minah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The river view was awesome!!! I couldn't expect amazing pool on the roof. And I was moved by the dinner at roof top restaurant. The sunset was beautiful.
Stayed 1 night in Aug 2019
Response from Kim Taehyung – Front Office Manager on 15 Aug,2019
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Kim Taehyung – Front Office ManagerKim Taehyung – on 15 Aug,2019
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel . How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time. Have a wonderful day to you! Thanks and best regards,

8/10 Good

BIANCALIU, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service
The view of the bridge is fantastic!!!The receptionist and bellman is good and very helpful. The buffet breakfast have lot of choices but the period can be extend longer like 10am. The pool water is too cold. The center part of the bed was sunk!!!
Stayed 6 nights in Jul 2019
Response from Kim Taehyung – Front Office Manager on 10 Aug,2019
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everybody was helpful and friendly, breakfast was good. Good location and nice view of city and water. They had English channels on tv and we also enjoyed spa and pool. Overall excellent.
Stayed 7 nights in Jul 2019
Response from Kim Taehyung – Front Office Manager on 1 Aug,2019
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

6/10 Okay

FoodieTraveler, San Francisco

Liked: Cleanliness, staff & service
Disliked: Amenities
Pros: room had great view of the Dragon Bridge Nice modern room decor Clean facilities Roof top pool with great views Cons: Pool has only 4 lounge chairs for the entire hotel. If all 4 chairs are occupied, you have no where to put your towels or things. Breakfast is below standard for a 4-star hotel.
Stayed 2 nights in Jun 2019
Response from Kim Taehyung – Front Office Manager on 1 Aug,2019
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

10/10 Excellent

Thi Hong Diu

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Kim Taehyung – Front Office Manager on 1 Aug,2019
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

10/10 Excellent

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Kim Taehyung – Front Office Manager on 24 Jul,2019
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel . How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time. Have a wonderful day to you! Thanks and best regards,

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Kim Taehyung – Front Office Manager on 19 Jul,2019
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel . How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time. Have a wonderful day to you! Thanks and best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
두군데 숙박한 곳 중에 최고였고 뷰와 수영장이 정말 환상적임. 내가 있던 1708호에서 바라보는 경치는 1709호보다 더 좋은것 같음. 전에 갔던 호텔이나 다른 일행이 있었던 호텔보다 좋음. 한번은 물을 채워놓지 않아서 따졌더니 물 4개를 주고 유료인 물도 무료로 사용함. 오전에 외출했다가 1시쯤 돌아왔는데 청소가 안돼있어 또 따졌더니 청소시간이 2시까지라고함. 그런데 다음날부터 8시부터 청소하고있음.ㅋㅋㅋ 조식은 3층에서 하는데 사람많으면 4층에서 해도됨. 종류가 조금 모자라지만 한가하게 즐길수 있음.
Stayed 4 nights in Jul 2019
Response from Kim Taehyung – Front Office Manager on 19 Jul,2019
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Kim Taehyung – Front Office Manager on 19 Jul,2019
Dear Valued Guest Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regard

10/10 Excellent

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be t
Friendly staffs , it’s work for what you pay, I love the massages, especially TUẤN is a nice person with a magical hands , thank for all
Stayed 3 nights in Jul 2019
Response from sales Department on 17 Jul,2019
Dear Mr/Ms, Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very nice hotel But far from beach's and food restaurant But quite nice place
Stayed 2 nights in Jul 2019
Response from sales Department on 17 Jul,2019
Dear Mr/Ms, Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from sales Department on 17 Jul,2019
Dear Mr/Ms, Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regards

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Kim Taehyung on 12 Jul,2019
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel. How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time. Have a wonderful day to you, With best regards, Thank you and Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and very attentive. The free massage and transfer also made the price of the accommodation extremely value for money. The room was spacious and clean. Would recommend to others!
Stayed 2 nights in Jun 2019
Response from Kim Taehyung on 12 Jul,2019
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel . How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

10/10 Excellent

Kiattipoom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Kim Taehyung on 12 Jul,2019
Dear Valued Guest, Warmest greeting from Fivitel DaNang Hotel . How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from sales Department on 4 Jul,2019
Dear Ms/Mr , How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you come back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room has beautiful views.only breakfast room ‘windows all shut down because morning sun too hot.if hotel change other rooms is better.
Stayed 4 nights in Jun 2019
Response from sales Department on 4 Jul,2019
Dear Mr/Ms. , Warmest greeting from Fivitel DaNang . Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regards

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the infinity pool on the rooftop. Breakfast was ok
Stayed 2 nights in Jun 2019
Response from sales Department on 4 Jul,2019
Dear Mr/Ms. , Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regards

10/10 Excellent

California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from sales Department on 23 Jul,2019
Dear Ms/Mr. , How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you come back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very near to the Bridge and the view of this hotel was excellent. The room was big and spacious the toilet as well. Breakfast spread was reasonable. Walking distance to many areas nearby.
Stayed 2 nights in May 2019
Response from sales Department on 3 Jun,2019
Dear Ms/Mr. , How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you come back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

4/10 Poor

PhilDang, Philadelphia, USA

Travelled with family
Liked: Staff & service
Disliked: Amenities
I don't often write hotel reviews but for Fivitel hotel, I am making an exception. First, the hotel advertises free airport shuttle bus service. Thus, we booked this 4-star hotel. But when we arrived at Da Nang airport and called the hotel for our complimentary bus to the hotel, we were promptly denied as we were told that we had to call the hotel a day ahead of time, which negates the benefit of having a shuttle bus to the hotel from the airport. Then when we arrived at the hotel, we were astonished that the hotel is situated at a not so great surrounding area. It is not exactly 4-star environment as construction and trash makes the surrounding area looks less than stellar. Then we walked into the lobby. Oh my! Don't expect welcome drinks or a cheerful lobby as the front-desk staff looks un-enthusiastic and tired. The only upside is that our room, both during the day and night, looks out to the fantastically 2 beautiful bridges. Breakfast was just okay, but the breakfast room was nice and the staff there was a bit more cheerful and helpful. Overall, this Fivitel hotel is definitely not a 4-star establishment, so for the price charged, one can look elsewhere for better treatment and a relaxing stay. If not for the upper-level rooms' nice views of the Dragon Bridge and the main bridge, Fivitel is only a 2 -or 3-star hotel, pretending to be a 4-star. This hotel is not recommended due to price , location, and lack of professional service.
Stayed 1 night in May 2019
Response from The hotel Management on 2 Aug,2019
Dear Mr Phil Dang , Thank you so much for choosing Fivitel DaNang hotel during your trip in Danang, Vietnam The first thing on behalf of the whole hotel would be to thank you for your sharing of comments and then for the apology that caused the problem to you at the hotel.According to hotel regulations the guest need to book for airport pick up service in advance because we need 30 minute to prepare a car .You did not booked for airport pick up that you just book when you landing at the airport , staff said that " Iam sorry because you don't booked for airport pick up service in advance so you can wait for 20 minutes then driver will come to pick you up or if you could not wait you can take a taxi to hotel then we will pay for taxi driver ? " You said that you will not agree and come to hotel by yourself .We have check camera and see receptionist always smile and welcoming guest ,they also offer free airport drop-off for you but you don't accept beacause you moving to Hoian ancient town. We don't know why you wrote this review with low point but We promise to improve the service and hope you have a relaxing day at the hotel. Expect to serve you in the next time Thank you !

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location and neighbouring not so good . Staff very friendly and helpfull. But english poor.
Stayed 7 nights in May 2019
Response from sales Department on 1 Aug,2019
Dear Ms/Mr. , How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you come back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with a balcony. Awesome breakfast buffet! Staff is very attentive and proactive. Nice location, easy to get around by walking or taking a Grab. Short ride back and forth from the airport.
Stayed 2 nights in Apr 2019
Response from sales Department on 11 May,2019
Dear Mr Michael, How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you come back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

10/10 Excellent

Whereismayling, NY,NY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This spot is a little South of the main strip, but I really loved it. Breakfast was tasty. Staff speaks reasonably good English. They offer bicycles for free to explore the area or go to the beach. Views are wonderful. I would give it a shot.
Stayed 1 night in Apr 2019
Response from sales Department on 5 May,2019
Dear Ms/Mr. Whereismayling , How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you come back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
I found the location near the river and Dragon Bridge good as I like walking - about 3kms to the beach (40k taxi ride back). Staff generally friendly and obliging but I’m consistently finding Vietnamese a little quirky I.e on the first day I asked for a beach towel at the pool area with no issues On Day 2, it took 15 minutes (and seemed to be a big issue) to accomodate the same request. Also note the maintenance of gym equipment is non existent (same thing at Hanoi hotel)
Stayed 2 nights in Apr 2019
Response from sales Department on 4 May,2019
Dear Mr/Ms , Thank you so much for choosing Fivitel DaNang hotel during your trip in Danang, Vietnam The first thing on behalf of the whole hotel would be to thank you for your sharing of comments and then for the apology that caused the problem to you at the hotel. We promise to improve the service and hope you have a relaxing day at the hotel. Expect to serve you in the next time Thank you !

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 2 nights in Jan 2019
Response from sales Department on 28 May,2019
Dear Mr. Jimmy, How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you come back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean with very nice view .The staffs are always very attentive and polite. They are very helpful trying to understand what you need each time u requested .Would go back to stay in Fivitel Hotel next time when we are there .
Stayed 3 nights in Apr 2019
Response from sales Department on 3 May,2019
Dear Mr/Ms. , Warmest greeting from Fivitel DaNang Hotel. Thank you very much for choosing us during your stay in Danang. We are sincerely happy that our hotel is able to make you feel satisfied. We highly appreciate your comment and make sure that we will provide you a better service for your next stay. Thank you and Best Regards,

6/10 Okay

john

Stayed 3 nights in Apr 2019
Response from sales Department on 13 Jun,2019
Dear Mr John,. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you come back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The room has stunning view at high floor with round the corner balcony. Ms Jane is most helpful in arranging grab taxi, recommending food and buying souvenir. She is a great asset to the hotel. Her English is very good. On the down side, the breakfast is a little disappointed; the housekeeper would take away your room key and something which she thought is rubbish without even telling me. This made me scared. The hotel is located quite isolated and you need a taxi to anywhere.
Stayed 3 nights in Mar 2019
Response from sales Department on 30 Apr,2019
Dear Mr/Ms, Thank you so much for choosing Fivitel DaNang hotel during your trip in Danang, Vietnam The first thing on behalf of the whole hotel would be to thank you for your sharing of comments and then for the apology that caused the problem to you at the hotel. We promise to improve the service and hope you have a relaxing day at the hotel. Expect to serve you in the next time Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. Room is clean and good size, but hotel is a bit out of city center.
Stayed 3 nights in Mar 2019
Response from sales Department on 30 Apr,2019
Dear Ms/Mr. , How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you come back the hotel in the upcoming time. Have a wonderful day to you, With best regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and newer hotel but not too close to places to eat. Beautiful view of river, city and ocean
Stayed 1 night in Mar 2019
Response from sales Department on 25 Mar,2019
Dear Mr Daniel , How happy we are when receiving your amazing review to us. All of us expect that you got the memorable time during stay at our hotel & Danang city. We do look forward to welcoming you come back the hotel in the upcoming time. Have a wonderful day to you, With best regards,