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From the time we stepped into the foyer we knew we had picked the right hotel.
Sen and the team at reception could not be more helpful and they are a credit to this hotel. The room was cleaned daily, the breakfast has a wide variety for all tastes. The hotel has a private beach across the road where we spent many days. They have a rooftop pool which has an amazing view. They have a complimentary shuttle to The old town centre at 4:30 daily. We used the push bikes regularly to dinner 5 minutes down the road there are an abundance of restaurants. We even extended our time at the hotel twice. Again thank you Sen and the team for a memorable stay. We will be back!!!!
Staff nice and friendly, buffet breakfast beautiful and close to beach
crystal
Stayed 4 nights in Jun 2023
Response from Fivitel team on 13 Jul,2023
Thank you for your review
8/10 Good
Patrick
Travelled with partner
15 Mar,2023
Liked: Cleanliness, staff & service
Staff and management were professional and with good language skills. Obliging and attentive at all times. Good breakfast buffet and free outbound taxi supplied to town centre daily.Distance to Hoi An was considerable and not an easy walk. Hotel itself seemed to be in an empty redevelopment area with not much going for it but a small pleasant beach. I had to complain about some very annoying plumbing noises that had obviously been ongoing for some time .Notwithstanding all this, it was a comfortable stay and the rooftop pool, though small was a treat.
Friendly helpful staff , nice breakfast, nice facilities,nice pool, nice beach across the road. Area around the hotel is still developing so not a lot around the area, a few small restaurants.
Danny
Stayed 2 nights in Mar 2020
Response from Fivitel Team on 16 Mar,2020
Dear Danny,
We are delighted that you had a wonderful stay. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.
Sincerely,
The front desk does a great job making sure everything is taken care of. The continental breakfast is decent, especially if you like fresh fruit. The views from the roof top pool are spectacular. A bit of a distance from the market, but still pretty easy to get to.
We would stay there again
Terence
Stayed 4 nights in Feb 2020
Response from Yen on 16 Feb,2020
Dear Terence,
We are delighted that you had a wonderful stay. Your compliment on our staff service is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team.
Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.
Sincerely,
6/10 Okay
Verified traveller
31 Dec,2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 7 nights in Dec 2019
Response from Yen on 1 Jan,2020
Thank you for taking the time to review our property
6/10 Okay
SonMichael
Business traveller, Travelled with group
1 Nov,2019
Liked: Cleanliness, staff & service
Friendly staff. Average facilities and amenities for the reasonable price. Higher rooms on ocean side would be recommend. Beach is across the street about 700 feet walk. New hotel is being built across the street. Very cute little swimming pool on rooftop with nice view of the ocean and sunrise.
SonMichael
Stayed 2 nights in Oct 2019
Response from Yen on 2 Nov,2019
Dear Son Michael,
Thank you for taking the time to review our property. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your review .
We look forward to welcoming you again soon.
Best regards,
Really enjoyed my stay here... Quiet location, with short walks to beach/restaurants/shops; free area shuttle & bicycles also offered... Lovely rooftop pool with ocean view... Great breakfast spread (but could do without the massage/spa sales-push while eating!?)... Many thanks to the very friendly & attentive lobby staff-- I especially miss Lotus' warm welcomes!
Verified traveller
Stayed 2 nights in Oct 2019
Response from yen on 30 Oct,2019
On behalf of the whole team of Fivitel Hoi An Hotel I would like to thank you very much for taking the time to share your experience with us.
We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality.
Hoping to have the chance to welcome you back soon. I wish you a very nice time.
Best regards,
Dear Tom, Thank you for taking the time to review our property. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your great review. We look forward to welcoming you again soon. Best regards,
Hyvin ystävällinen ja avulias henkilökunta, Sen ja Vy palvelivat meitä majoittumisen ajan. Erityisesti infinity pool teki vaikutuksen! Sijainti kiva meren rannalla, vanhaan kaupunkiin kuitenkin pääsee näppärästi taksilla tai pyörällä.
Dear SATOSHI, We are delighted that you had a wonderful stay. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Sincerely,
Thank you for taking the time to review our property. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your review . We look forward to welcoming you again soon. Best regards,
Utrulig vennlige ansatte. Blide, godt humør. Storkoste oss. I nærheten grei strand og en skredder som fikset det meste til ok priser. Tidligere lå vi p Hoi An Resorts, men trives bedre her. Luzzie i resepsjonen var i veldig godt humør, men egentlig var alle det. Kjempe plass. Gratis sykler. Ps. Ikke bestill biff, sei som juling, men resten er bra.
Aage-Henning
Stayed 6 nights in Nov 2019
Response from Yen on 12 Nov,2019
Dear Aage-Henning,
We are delighted that you had a wonderful stay. Your compliment on our staff service is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team.
Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.
Sincerely,
Die Zimmer sind sehr schön und das Personal sehr freundlich.
Allerdings wurde ich immer wieder morgens von schreienden kindern und lauten gästen geweckt!
Der Pool ist klein aber fein!
Verified traveller
Stayed 1 night in Oct 2019
Response from Guest relation manager on 15 Oct,2019
Dear Alles bestens,
Thank you for taking the time to review our property. We are delighted to know that you have enjoyed not only our services but also our truly friendly and helpful staffs. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your great review. We look forward to welcoming you again soon. Best regards,
This was superb. Actually we planned to stay just 4 days but because the hotel was so nice and the staff so friendly, especially Lotus and Thy Thy :) we decided to extend our stay.
It was so relaxing and perfect. Far away from then hustle and bustle of Vietnam.
Breakfast was really good, the pool and private beach area as well.
Just one small thing: please don’t change towels every day for economic reasons. Just let the guests decide when it’s time to change :-)
If ever again in Hoi An we would definitely stay again.
Nicole&Andreas
Stayed 4 nights in Oct 2019
Response from Customer service Manager on 10 Oct,2019
Dear Nicole&Andreas,
Thank you for taking the time to review our property. We are delighted to know that you have enjoyed not only our services but also our truly friendly and helpful staffs. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your great review.
We look forward to welcoming you again soon.
Best regards,