Sun deck

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 24 reviews" "
Rating 8 - Good. 10 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fivitel Thank you!
From the time we stepped into the foyer we knew we had picked the right hotel. Sen and the team at reception could not be more helpful and they are a credit to this hotel. The room was cleaned daily, the breakfast has a wide variety for all tastes. The hotel has a private beach across the road where we spent many days. They have a rooftop pool which has an amazing view. They have a complimentary shuttle to The old town centre at 4:30 daily. We used the push bikes regularly to dinner 5 minutes down the road there are an abundance of restaurants. We even extended our time at the hotel twice. Again thank you Sen and the team for a memorable stay. We will be back!!!!
Stayed 3 nights in Jul 2023
Response from Fivitel team on 12 Aug,2023
Thank you for your review

10/10 Excellent

crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff nice and friendly, buffet breakfast beautiful and close to beach
Stayed 4 nights in Jun 2023
Response from Fivitel team on 13 Jul,2023
Thank you for your review

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service
Staff and management were professional and with good language skills. Obliging and attentive at all times. Good breakfast buffet and free outbound taxi supplied to town centre daily.Distance to Hoi An was considerable and not an easy walk. Hotel itself seemed to be in an empty redevelopment area with not much going for it but a small pleasant beach. I had to complain about some very annoying plumbing noises that had obviously been ongoing for some time .Notwithstanding all this, it was a comfortable stay and the rooftop pool, though small was a treat.
Stayed 4 nights in Mar 2023
Response from Fivitel team on 18 Mar,2023
Thank you for your review. Best Regards,

8/10 Good

Verified traveller

Stayed 9 nights in Mar 2020
Response from Fivitel Team on 4 Apr,2020
Thank you for your review Best Regards,

8/10 Good

Danny, Darwin Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff , nice breakfast, nice facilities,nice pool, nice beach across the road. Area around the hotel is still developing so not a lot around the area, a few small restaurants.
Stayed 2 nights in Mar 2020
Response from Fivitel Team on 16 Mar,2020
Dear Danny, We are delighted that you had a wonderful stay. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Sincerely,

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
The front desk does a great job making sure everything is taken care of. The continental breakfast is decent, especially if you like fresh fruit. The views from the roof top pool are spectacular. A bit of a distance from the market, but still pretty easy to get to. We would stay there again
Stayed 4 nights in Feb 2020
Response from Yen on 16 Feb,2020
Dear Terence, We are delighted that you had a wonderful stay. Your compliment on our staff service is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2019
Response from Yen on 1 Jan,2020
Thank you for taking the time to review our property

6/10 Okay

SonMichael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Friendly staff. Average facilities and amenities for the reasonable price. Higher rooms on ocean side would be recommend. Beach is across the street about 700 feet walk. New hotel is being built across the street. Very cute little swimming pool on rooftop with nice view of the ocean and sunrise.
Stayed 2 nights in Oct 2019
Response from Yen on 2 Nov,2019
Dear Son Michael, Thank you for taking the time to review our property. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your review . We look forward to welcoming you again soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value
Really enjoyed my stay here... Quiet location, with short walks to beach/restaurants/shops; free area shuttle & bicycles also offered... Lovely rooftop pool with ocean view... Great breakfast spread (but could do without the massage/spa sales-push while eating!?)... Many thanks to the very friendly & attentive lobby staff-- I especially miss Lotus' warm welcomes!
Stayed 2 nights in Oct 2019
Response from yen on 30 Oct,2019
On behalf of the whole team of Fivitel Hoi An Hotel I would like to thank you very much for taking the time to share your experience with us. We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time. Best regards,

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Great place wonderful value for money
Stayed 1 night in Oct 2019
Response from Yen on 20 Oct,2019
Dear Tom, Thank you for taking the time to review our property. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your great review. We look forward to welcoming you again soon. Best regards,

8/10 Good

Iino

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方々がとても良くして下さりました。 自転車、バイク、シャトルバスなどの利用が出来ました。屋上からのプールの眺めはサイコーでした
Stayed 6 nights in Mar 2024
Response from Fivitel Team on 29 Mar,2024
Thank you for staying with us

10/10 Excellent

Hedvig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvin ystävällinen ja avulias henkilökunta, Sen ja Vy palvelivat meitä majoittumisen ajan. Erityisesti infinity pool teki vaikutuksen! Sijainti kiva meren rannalla, vanhaan kaupunkiin kuitenkin pääsee näppärästi taksilla tai pyörällä.
Stayed 4 nights in Nov 2023
Response from Fivitel team on 8 Jan,2024
Thank you for your review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était bien mais nous avons été obligés de changer de chambre a cause de la literie qui est à améliorer.
Stayed 4 nights in Mar 2020
Response from Fivitel Team on 4 Apr,2020
Thank you for your review Best Regards,

10/10 Excellent

SATOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また行きますよ。I will go again.
Stayed 12 nights in Mar 2020
Response from Yen on 14 Mar,2020
Dear SATOSHI, We are delighted that you had a wonderful stay. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Yen on 31 Jan,2020
Thank you for your review Best Regards,

8/10 Good

Jiae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조용하고 무료셔틀이용에 수영장도 좋았습니다. 전용비치에서 아이들과 놀기도 좋았고 다만 수압이 약했습니다.
Stayed 2 nights in Jan 2020
Response from Yen on 24 Jan,2020
Thank you for your review

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
ดีแต่ต้องปรับปรุงอาหารเช้า น้ำในห้องค่อนข้างเบาพนักงานให้คำแนะนำดี อยู่ก่างจากตัวเมือง 5กิโลเมตร แต่มีบริการรถรับส่ง
Stayed 1 night in Dec 2019
Response from Yen on 15 Dec,2019
Thank you for taking the time to review our property. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your review . We look forward to welcoming you again soon. Best regards,

10/10 Excellent

Aage-Henning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heidi og Aage Henning Ahlgren
Utrulig vennlige ansatte. Blide, godt humør. Storkoste oss. I nærheten grei strand og en skredder som fikset det meste til ok priser. Tidligere lå vi p Hoi An Resorts, men trives bedre her. Luzzie i resepsjonen var i veldig godt humør, men egentlig var alle det. Kjempe plass. Gratis sykler. Ps. Ikke bestill biff, sei som juling, men resten er bra.
Stayed 6 nights in Nov 2019
Response from Yen on 12 Nov,2019
Dear Aage-Henning, We are delighted that you had a wonderful stay. Your compliment on our staff service is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치만 빼면 좋아요~^^
Stayed 4 nights in Nov 2019
Response from Yen on 22 Nov,2019
Thank you for taking the time to review our property. We look forward to welcoming you again soon. Best regards,

8/10 Good

Sunjae

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Yen on 20 Oct,2019
Dear Sunjae, Thank you for taking the time to review our property. We look forward to welcoming you again soon. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles bestens
Die Zimmer sind sehr schön und das Personal sehr freundlich. Allerdings wurde ich immer wieder morgens von schreienden kindern und lauten gästen geweckt! Der Pool ist klein aber fein!
Stayed 1 night in Oct 2019
Response from Guest relation manager on 15 Oct,2019
Dear Alles bestens, Thank you for taking the time to review our property. We are delighted to know that you have enjoyed not only our services but also our truly friendly and helpful staffs. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your great review. We look forward to welcoming you again soon. Best regards,

10/10 Excellent

Nicole&Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was superb. Actually we planned to stay just 4 days but because the hotel was so nice and the staff so friendly, especially Lotus and Thy Thy :) we decided to extend our stay. It was so relaxing and perfect. Far away from then hustle and bustle of Vietnam. Breakfast was really good, the pool and private beach area as well. Just one small thing: please don’t change towels every day for economic reasons. Just let the guests decide when it’s time to change :-) If ever again in Hoi An we would definitely stay again.
Stayed 4 nights in Oct 2019
Response from Customer service Manager on 10 Oct,2019
Dear Nicole&Andreas, Thank you for taking the time to review our property. We are delighted to know that you have enjoyed not only our services but also our truly friendly and helpful staffs. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your great review. We look forward to welcoming you again soon. Best regards,