Sports facility

Reviews of Novotel Danang Premier Han River

5 out of 5
Novotel Danang Premier Han River
36 Bach Dang Thach Than Ward, Hai Chau District, Da Nang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 603 out of 1003 reviews" "
Rating 8 - Good. 297 out of 1003 reviews" "
Rating 6 - Okay. 68 out of 1003 reviews" "
Rating 4 - Poor. 18 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

McRandall

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check out at the priority lounge was exhausting as the process was so outdated. The staff was not friendly nor helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about this hotel nothing I dislike ..
Stayed 3 nights in Feb 2024
Response from Hotel Management on 26 Feb,2024
Dear Mr. Brian Nguyen,Thank you for your positive review of Novotel Danang Premier Han River. We appreciate your kind words and are pleased to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please do not hesitate to let us know. We look forward to welcoming you back again soon.Best regards,Hotel Management

10/10 Excellent

Kieu Huong, Elgin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had amazing view from our suite to Song Han river. The staff there is nice and kindly.
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb,2024
Dear Ms. Huong,Thank you for choosing to stay at Novotel Danang Premier Han River and for taking the time to share your experience. We are delighted to hear that you enjoyed the amazing view of the Song Han river and that our staff provided you with a nice and friendly service.We appreciate your feedback and look forward to welcoming you back in the near future.Best regards,Hotel Management

10/10 Excellent

Michael Alan

I enjoyed my stay at the Novotel hotel in Da Nang. It was nice enough that I ended up staying extra days. I had a corner suite facing the river but I moved to one of their apartments with a kitchenette so that I could do laundry. I really liked this room. I would like to give a special acknowledgment to Mia at the check-in counter. She was charming and personable, very knowledgeable, and extremely helpful in planning my time in the city. All the best to her and the great staff Novotel!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 29 Feb,2024
Dear Mr. Michael Alan,Thank you so much for taking the time to share your positive experience at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed your stay and even extended it! It's wonderful to know that you appreciated the comfort and convenience of our apartments with kitchenettes. We are thrilled to hear that Mia provided you with exceptional service during check-in. We will be sure to pass along your kind words to her and the rest of our dedicated team. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Novotel Danang Premier Han River in the near future.Warm regards,Hotel Management

10/10 Excellent

Kam Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate most the front desk officer , Vicky who has been most professional and helpful, most approachable and always wear a lovely smile. We travelled with our adult daughter n stayed for 2 nights. For the first night, we managed only to secure a one bedroom apartment due to high occupancy n a 2 bedrooms apartment for the 2nd night. We were most impressed and thankful for Vicky’s thoughtful arrangement . She made a seamless transfer to the other room and also upgraded us to a marvellous Han River view. Another pleasant encounter is we met again manager Nga again who in split second recognised us (we came before in Sept last year) and extended the warmest welcome to us. Overall, what we received is far above hospitality but most friendly and truly feel at home experience.
Stayed 1 night in Jan 2024
Response from Tho Do on 14 Jan,2024
Dear Kam Tim,Thank you for sharing your heartfelt feedback. We're delighted to hear about your positive experience, especially with our front desk officer, Vicky. It's wonderful to know that she provided professional and helpful service, making your stay seamless and enjoyable.We're also glad that the transition between the one-bedroom and two-bedroom apartments was smooth, and you were upgraded to a marvelous Han River view. Your kind words about Manager Nga recognizing you and extending a warm welcome are truly appreciated.Ensuring our guests feel at home is our priority, and we're thrilled to have exceeded your expectations. We look forward to welcoming you and your family back for more memorable experiences.Hotel Management

10/10 Excellent

Joseph S

Very good
Stayed 2 nights in Dec 2023
Response from Hotel Management on 2 Jan,2024
Dear Mr. Wilson Joseph S,Xin chào!Xin chào! We'd like to take this opportunity to thank you for taking the time to share your review on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,

2/10 Terrible

Fasel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Served me pork when menu showed no pork on the item ordered. As a Muslim pork is prohibited and to be serve pork in a fish burger, which didn’t include this in the menu, is a disgrace Won’t be using any Novotel hotel again!
Stayed 3 nights in Dec 2023
Response from Hotel Management on 2 Jan,2024
Dear Mr. Hafesji Fasel Yusuf,Xin chào!We would take this opportunity to express our gratitude to you for sharing your experience with regard to your recent stay at Novotel Danang Premier Han River.Please accept our heartfelt apologies for the incidence of erroneous food being delivered to you when you ordered a fish burger but were served pork. We understand your dissatisfaction and aggravation, as Muslims are not permitted to consume pork. The fact that pork is not a component in the fish burger, but this accident happened due to our employee's negligence.Once again, we apologize for the inconvenience this has caused and we hope to have the chance to welcome you back and better serve you in the future.Sincerely,Hotel Management

10/10 Excellent

IMDONG

Stayed 3 nights in Dec 2023
Response from Hotel Management on 26 Dec,2023
Dear Mr. Imdong Ko,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,

10/10 Excellent

Hyuk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 26 Dec,2023
Dear Mr. Hyuk Kim,Xin chào!We'd like to take this opportunity to thank you for taking the time to share your thoughts on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,

10/10 Excellent

Meng

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Management on 29 Feb,2024
Dear Mr. Yeo Ngan Meng,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a wonderful stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

10/10 Excellent

Sreekala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and staff very friendly. A good place to stay for visiting Ba Na Hills
Stayed 2 nights in Nov 2023
Response from Hotel Management on 13 Dec,2023
Dear Ms. Sreekala, Xin chào!Xin chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hope to stay there again
Excellent 5 star hotel. Friendly and very helpful staff especially the front office lady, Nga.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 13 Nov,2023
Dear Mr. Light Paul,Thank you for your kind words about Novotel Danang Premier Han River. We are glad to hear that you enjoyed your stay with us. At Novotel Danang Premier Han River, we strive to offer our guests the best possible experience and it is gratifying to know that we have achieved that. Furthermore, your positive remark about Ms. Nga Duty Manager and the entire team are heartwarming to read. It indeed gives us so much pride to receive comments like yours on the service provided by our team members. You may rest assured that each of them will be commended individually. It is rewarding to see that their continuous efforts are noticed and appreciated by our guests. We are blessed to have a wonderful team of service-minded personalities here at Novotel Danang and it’s always important to celebrate small victories . We look forward to welcoming you back on your next visit! Sincerely, Hotel Management

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view. The staffs were very respectful and help. I highly recommended & will be back!
Stayed 3 nights in Oct 2023
Response from Hotel Management on 7 Nov,2023
Dear Ms. Paula Vu,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours, Hotel Management

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness, staff & service
Big hotel on river front. Breakfasts chaotic and busy so difficult to enjoy. Room was not cleaned on 1 day. But it’s an efficient hotel and the rooms are small but functional.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 25 Oct,2023
Dear Mr. Michael,Xin chào!Thank you for taking the time to review your stay at Novotel Danang Premier Han River. We are glad to hear that you found the hotel to be efficient and that the rooms are small but functional. We apologize for any inconvenience caused by the chaotic and busy breakfast as well as not cleaning your room on one day. Please rest assured that we will check with our team and make sure that our Housekeeping team will take necessary actions for prevention of future reoccurrence. We consider customer service a top priority and will use your feedback to continuously improve our offerings. We hope you will continue to choose Novotel Danang Premier Han River for all your future travel needs. Sincerely,

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pleasant stay. The staff here are very friendly and accommodating.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 13 Oct,2023
Dear Mr. Brad,Xin chào!We would like to take this opportunity to express our gratitude to you for taking the time to share your feedback with regard to your recent stay at Novotel Danang Premier Han River. We are thrilled that you enjoyed your stay at our hotel and are delighted to have been able to provide you with a memorable experience. We look forward to welcoming you back soon!Sincerely,Hotel Management

10/10 Excellent

Kam Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for 4 nights to celebrate our anniversary. The hotel staffs warmly greeted and congratulated us, especially the front desk officer , Nga. She is exceptionally helpful and cheerful. We were impressed by her professional assistance, proactive service, genuine care and concern for us. The rooms given to us is on 27/f that gives us wonderful views of the Han River and the sea. We were able to see the magnificent sunrise right in front of our bed. It is so tempting to go back very soon. Another outstanding feature is that the hotel is located near the end of the river merging the sea, which gives not only a very broad view but also an extended view of the course of the River. This together with the twinkling decorative lightings on the several bridges gives such amazing views at night time. Enjoying the lively n tranquil views in the balcony is surely our most unforgettable moments! The equipments and view in gym is also excellent ! On the whole, all hotel staffs are very friendly and helpful. Just one thing I would like to suggest for improvement is the toilet needs to install some sort of tiny stand or extended tray on the wall for putting books or smart phone whilst using toilet.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 19 Sept,2023
Dear Mr. Li Kam Tim,Xin chào!We appreciate you sharing your wonderful words, and we are especially touched by your compliments about our staff’s friendliness and helpfulness, especially Ms. Nga from our Reception. It is also our great pleasure to learn that you have had a fabulous stay with us. We promise to treat every visitor with the utmost respect; therefore, it is wonderful that our service has made an impression on you.Your kind words will be shared with the entire staff since they will inspire them to work even harder to provide better services.In the meantime, we have also taken a well notice of of your recommendation to install some sort of tiny stand or extended tray on the wall for putting books or smart phone whilst using toilet, and will work internally for a solution and better improvement.Thank you again for sharing experience, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Hotel Management

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Management on 19 Sept,2023
Dear Mr. Bart Nicholas Rudy,Xin chào!We'd like to take this opportunity to thank you for taking the time to let us know your feedback with regard to your recent stay at the Novotel Danang Premier Han River. It's always a pleasure to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yoursHotel Management

10/10 Excellent

Kam Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on 15 Sept,2023
Dear Mr. Li Kam Tim,Xin chào!We would like to take this chance to thank you for taking the time to share your feedback on your experience staying at the Novotel Danang Premier Han River. We are happy to learn that you have had a great stay with us. Thank you again for sharing the experience, and we hope to have the opportunity to welcome you back to our hotel in the near future.Sincerely,

8/10 Good

Elaine M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food and views here
Stayed 2 nights in Sep 2023
Response from Hotel Management on 12 Sept,2023
Dear Elaine,Xin chào!We'd like to take this opportunity to thank you for taking the time to share your thoughts on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours, Hotel Management

10/10 Excellent

Ian

Stayed 3 nights in Sep 2023
Response from Hotel Management on 2 Oct,2023
Dear Mr. Bell Lan,Xin chào!We would take this opportunity to express our sincerest gratitude to you for taking the time to rate us 5 out of 5 on Expedia as for your recent stay at Novotel Danang Premier Han River.It is our great pleasure to learn that you had a wonderful stay with us.Thank you again for sharing experience, and we hope to have the chance to welcome you back to our hotel in the near future.Sincerely Hotel Management

4/10 Poor

Miles

Travelled with group
Disliked: Staff & service
Club is completely dead during the weekday. Seemingly more staff than guests. Waiting staff held their hands out for tips.
Stayed 2 nights in Aug 2023
Response from Tho Do on 2 Sept,2023
Xin chào Miles,Thank you for sharing a straightforward feedback with us. We will do serious investigation regarding to the in-appropriateness in delivering service, this shall never happen to you or any of our guests.It is crucial for us to learn actual customer experiences and improve our service, thank you once again.Warm regardsTho Do

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well right from change of check in date and upon check in and throughout the stay.
Stayed 2 nights in Aug 2023
Response from Tho Do on 26 Aug,2023
Thank for your sharing such kind words, these are hotelier's greatest happiness.Wish you a lovely dayTho DoAssistant Front Office Manager

10/10 Excellent

Hang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very like this hotel, I will book this hotel if I come back to visit DaNang
Stayed 2 nights in Jul 2023
Response from Tho Do on 2 Aug,2023
Xin chào Ms. Hang,Thank you for sharing with us your great experience, we will work hard to maintain and improve further our servicesWarm regards,Tho DoAssistant Front Office Manager

10/10 Excellent

Hansley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the restaurant, the gym and my room was beautiful. I enjoyed using the gym. My spa experience was amazing.
Stayed 2 nights in Jul 2023
Response from Tho Do on 2 Aug,2023
Xin chào Hansley,Thank you for sharing with us your kind review, we are glad you had a great stay with us. This is our huge motivation for keep on the good work and improve further our servicesWarm regards,Tho DoAssistant Front Office Manager

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above Average....
Stayed 1 night in Jul 2023
Response from Tho Do on 29 Jul,2023
Xin Chào Linda,Thank you for sharing with us your feedback, although it was not as good as your expectation and our standard, I hope you did have a pleasant stay in general. And we will work harder to ensure you and all guests will have great stays insteadRegardsTho DoAssistant Front Office Manager

10/10 Excellent

Tadeusz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was situated in good area along the Han river. You can walk or grab a taxi to any where in Danang very easy at a small cost. The club lounge was exceptional with some of the best staff I have seen. They were very friendly and helpful all the time. The club lounge had great views across the Han river and beyond.
Stayed 5 nights in Mar 2023
Response from Tho Do on 31 Jul,2023
Xin chào Tadeusz,Thank you for staying with in your recent trip to Danang,It is a heartwarming to read your kind review, learning that you had a great stay with services provided by our Premier Lounge team members. This will be share widely to recognize their efforts and encourage them to keep on the good works for all guests arriving to our home.Warm regardsTho DoAssistant Front Office Manager

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the quiet space. Great yoga classes too!
Stayed 2 nights in Jun 2023
Response from Tho Do on 15 Jul,2023
Dear Phillip,Thank you very much for choosing our Novotel Danang Premier Han River and taking your time to share your review.We are truly humbled and could not be happier reading the wonderfully review. Please keep safe, stay healthy and see you again soon!Tho DoAssistant Front Office Manager

2/10 Terrible

Noriaki Okabe

Business traveller
Disliked: Staff & service
Though I asked to issue VAT invoice with my business card, the VAT invoice had wrong information and not revised.
Stayed 1 night in Jun 2023
Response from Tho Do on 12 Jul,2023
Dear Okabe san,Thank you for your feedbacks and my apology for the caused shortcomings and confusion when issuing VAT invoice to you. After sorting out, all amounts you paid at Hotel was issued to you accordingly, only the room revenue we could not issue as payment was made through Expedia Platform. Again, we are sorry for not clearing things out with you from the beginning and lack of advanced preparations which caused you the disappointments. Mr. Okabe, besides this issue, we hope that you had a pleasant time staying with us and we are looking forward to welcoming you again in the soonest time,Warm regardsTho DoAssistant Front Office Manager

10/10 Excellent

Bradley, Seattle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Another amazing stay at Novotel. The staff is always very pleasant and helpful. Everyone acknowledges you and say hello. They have staff in front of the hotel to get you a taxi asap, as they are stationed across the street.Well stocked rooms and housekeeping. Many restaurants and cafes within walking distance. But I cannot say enough about the staff, especially check-in/out personal. Ms. Kate is wonderful as is her staff. Definitely will stay here again when visiting again.
Stayed 3 nights in Jun 2023
Response from Kate Nguyen on 15 Jun,2023
Dear Bradley,Greetings from Novotel Danang Premier Han River and thank you on your encouraging and supportive review!It is great and heart-warming to read that we are able to delight you every time. It makes all our hard work and effort worthwhile and sincere thank you on your kind words.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenFront Office Manager and Guest Experience Manager

10/10 Excellent

Ocean

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has some of the best sights and rooms you can get in Da nang! Could not recommend enough!
Stayed 7 nights in May 2023
Response from Kate Nguyen on 3 Jun,2023
Dear Ocean,I would like to thank you so much for sharing your experience regarding your stay at Novotel Danang Premier Han River.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

8/10 Good

Ahmed F

Stayed 3 nights in May 2023
Response from Kate Nguyen on 3 Jun,2023
Dear Ahmed,I would like to thank you so much for sharing your experience regarding your stay at Novotel Danang Premier Han River.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Marian, Westminster

Liked: Cleanliness, staff & service
Response from Kate Nguyen on 3 Jun,2023
Dear Marian,I would like to thank you so much for sharing your experience regarding your stay at Novotel Danang Premier Han River.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Hyun-Sook

Stayed 2 nights in Apr 2023
Response from Kate Nguyen on 17 Apr,2023
Dear Hyun-Sook,I would like to thank you so much for sharing your experience regarding your stay at Novotel Danang Premier Han River.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Hyun-Sook

Stayed 1 night in Apr 2023
Response from Kate Nguyen on 17 Apr,2023
Dear Hyun-Sook,I would like to thank you so much for sharing your experience regarding your stay at Novotel Danang Premier Han River.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Bradley, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay again at Novotel. staff is exceptional and very attentive and personable. Willing to help in any way possible. Rooms are great with amazing views. One negative is the rooms lack sufficient outlets. Had a pleasant conversation with relations manager and she mentioned they are aware of the issue and will be renovating in the near future. Definitely stay again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff, dinner and breakfast was excellent. Short distance from airport.
Stayed 1 night in Mar 2023
Response from Kate Nguyen on 18 Mar,2023
Dear Rob,I would like to thank you so much for sharing your experience regarding your stay at Novotel Danang Premier Han River.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Hung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the lobby air freshener too strong!
Stayed 5 nights in Feb 2023
Response from Kate Nguyen on 20 Feb,2023
Dear Hung,I would like to thank you so much for sharing your experience regarding your stay at Novotel Danang Premier Han River.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing!!
Stayed 3 nights in Feb 2023
Response from Kate Nguyen on 20 Feb,2023
Dear Minh,I would like to thank you so much for sharing your experience regarding your stay at Novotel Danang Premier Han River.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

8/10 Good

Ngoc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food
Stayed 4 nights in Jan 2023
Response from Kate Nguyen on 1 Feb,2023
Dear Ngoc,I would like to thank you so much for sharing your experience regarding your stay at Novotel Danang Premier Han River.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

2/10 Terrible

Dung

Stayed 3 nights in Jan 2023

8/10 Good

Thi cam hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Kate Nguyen on 1 Feb,2023
Dear Cam Hong,I would like to thank you so much for sharing your experience regarding your stay at Novotel Danang Premier Han River.We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Tai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique setting, very classy, warm ambiance. Very professional.
Stayed 3 nights in Dec 2022
Response from Kate Nguyen on 7 Jan,2023
Dear Tai,Greetings from Novotel Danang Premier Han River and thank you on your encouraging and supportive review!We thank you for your ongoing support of our hotel and look forward to welcoming you back in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Choi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
12
Response from Kate Nguyen on 30 Dec,2022
Dear Choi,We are most grateful that you took the time to share with us your feedback about your recent stay at Novotel Danang Premier Han River! We look forward to welcome you back and being of service to you again in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Sriraman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the beach. Property ambience is very good. Room views are excellent and room facilities too top class
Response from Kate Nguyen on 30 Dec,2022
Dear Sriraman,We are most grateful that you took the time to share with us your feedback about your recent stay at Novotel Danang Premier Han River! We look forward to welcome you back and being of service to you again in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Adelene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything you would expect out of a Novotel property. Our 2 bedroom apartment was spacious and well appointed. The only suggestion is to have a ledge in the shower stall to place toiletries and more hooks to hang towels/ clothes. Other than that, I would say it’s pretty perfect as a home away from home.
Response from Kate Nguyen on 30 Dec,2022
Dear Adelene,We are most grateful that you took the time to share with us your feedback about your recent stay at Novotel Danang Premier Han River! We thank you for your kind recommendation of our hotel and look forward to welcoming you back in the near future for another wonderful stay.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great banquet place
I spend a few good nights here and had a business dinner. The service was exceptional. The waiters at the banquet that we put on were incredibly attentive to detail. I loved the food.
The menu
The private room
During the banquet
Stayed 2 nights in Oct 2022
Response from Kate Nguyen on 1 Nov,2022
Dear Kenneth,Thank you for choosing Novotel Danang Premier Han River and for taking the time to comment about your wonderful experience with us.We look forward to welcoming you back for another memorable stay.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Soke Queen Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent with great view of the Han River. Great staff support and service. However, can hear the club beats from their sky bar/ pub till early in the morning. I had a room on the 24th floor.
Stayed 2 nights in Sep 2022
Response from Kate Nguyen on 1 Nov,2022
Dear Soke Queen Amber,Thank you for choosing Novotel Danang Premier Han River and for taking the time to comment about your wonderful experience with us.We look forward to welcoming you back for another memorable stay.Warm regards,Kate NguyenGuest Experience Manager

8/10 Good

Bradley, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, staff were very personable and helpful. 2-Bedroom Apartment was nice and large with huge balcony with a nice view. Kitchen was nicely appointed, bedrooms roomy with nice bathrooms. Quiet and relaxing. House keeping were friendly and efficient.
Stayed 9 nights in Sep 2022
Response from Kate Nguyen on 1 Oct,2022
Dear Bradley,Thank you very much for your feedback; we truly appreciate you taking the time to give us your valuable comments from your most recent stay with us.I was very pleased to learn how much you enjoyed our service and our personal touches. Your nice words are highly appreciated. Rest assured that the compliments will reach the whole team.We look forward to welcome you back and being of service to you again in the near future.Warm regards,Kate NguyenGuest Experience Manager

10/10 Excellent

Arun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for a total of 5 nights, and everything was perfect for a family holiday. From the location to the food to the amenities .. Thien and Giang from the front desk went above and beyond to take care of us by organizing support from us when we had last-minute travel requests.
Stayed 2 nights in Sep 2022
Response from Kate Nguyen on 1 Oct,2022
Dear Arun,Thank you so much for sharing your impressions after your recent stay at Novotel Danang Premier Han River.We are delighted to know that you enjoyed our room and service. Rest assured that we will certainly share your nice comment with Ms. Giang & Mr. Thien from Front Office Team and our Heartist.We eagerly look forward to your next return visit and once again, thank you for your positive comments.Warm regards,Kate NguyenGuest Experience Manager

8/10 Good

Robert

Stayed 3 nights in Sep 2022