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"部屋が汚い。TVがつかない。最悪。"

"This was the most beautiful Ryokan we’ve ever stayed in. Wonderful hosts, beautiful rooms, amazing food, lovely Onsen and absolutely stunning walks in the hills and mountains around. Thanks to our wonderful hosts!"

"Hotel’s onsen as shown in the website pictures are for members only. Only basic dormitory style rooms were offered with public bath which had water pressure problem that 2 cannot wash at the same time. The bath uses regular, non-hot spring water which only open from 800-2000. No hot water in the dormitory bathrooms. Hotel is well equipped with gym and game room however for members only. Wish more clarification on the booking sites for this. "

"山でもあるし値段なりのサービスかとは思う。バスタオルが付いてないとか、朝食が付いていないサービスとかオーダー内容が後で確認しにくく分かり難かった。"

"Lovely hotel, very clean room, helpful staff, parking was tricky, is in small building to right of entrance, take out all luggage, attendant will direct you to drive car into lift space, give you a ticket and you take that to reception when checking in. Matsumoto was a great quiet town up in mountain area, the castle is only 5 min walk away and plentiful restaurants in area to choose from."

"Great stay"

"Great location in Matsumoto and very helpful staff. Would recommend!"

"Great spot, highly recommend!!"

"It was one of the cheaper places in town and you get what you pay for"

"Wonderful place!"

"Excellent hotel in a very good location. The room was large, beautiful and well equipped. Great amenities and breakfast, friendly staff. "

"Nice Hotel in Matsumoto with a fantastic location. The cleaning and amenities were spot on. The front desk was of particular note and very helpful."

"Old but well maintained. Clean and airy. Every one from porter, front desk and reataurant very helpful and very nice and warm. Keep a good work ❤️"

"Room was quite clean, good breakfast selection, drinks dispenser, skincare and other amenities available. Staff were very helpful"

"Great location and breakfast"