In-room safe, soundproofing, iron/ironing board, free WiFi
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Reviews of Heartland Hostel

Heartland Hostel
Flat no 1405, Al Safa Tower, Sheikh Zayed Road, Dubai, Dubai

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 34 reviews" "
Rating 8 - Good. 4 out of 34 reviews" "
Rating 6 - Okay. 6 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 7 out of 34 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Farhan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Option to choose in Dubai
Lovely, Vibes, Met some amazing people. Reasonably clean. Fully Equipped, Location wonderful, Comparatively better option in Dubai, Lively Area, Must visit, Highly recommended.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
I called prior to my arrival the host guided me well. than the security down to building helped me reach hostel. this is on the new side of Dubai, metro is one of the best thing here, beach is not far from here just 15 min drive. I made friends and quite happy to spend time at heartland hostel, Highly Recommended.
Stayed 1 night in Dec 2023

2/10 Terrible

Joseph

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It wasnt maintenance
Stayed 12 nights in Dec 2023

6/10 Okay

Ryan

Liked: Staff & service
Nice people/location but some things to work on
I stayed in the Executive Single room for a few days. Those who run it are very nice and approachable. Pros: Location is great. Parking is easy as there is a big, paid, parking lot right next to it. There are restaurants, ATMs, and markets nearby. They have water to fill up your water bottle and a full kitchen at your disposal. Cons: The check in process is unclear. I went to the room on reservation and had to knock and ring doorbell for over 10 minutes before someone came and let me know that I had to go to another room for the check in. Upon going to that room, I was told I’d have to wait a half hour to an hour as the room wasn’t ready and I was well past the time check in began. I was already up for 36 hours. The explanation on website for room says it is soundproofed, and this was my biggest issue my whole stay. I’d argue that it isnt. As the room is the first room to go down the hallway, I heard everything going on to get down that hallway. Every suitcase opening (because the rooms are too small for suitcases, so they are left in hallway), every person walking by, door slamming, etc. Also, there was some person the whole time that was screaming, yelling, and talking loudly every night I was there. Yes, I could have worn earplugs, but I had to hear my alarm for work and couldn’t do that. Also, checkins throughout the time had issues just like I did, and I often had to wake up and let them know where to go. Lastly, website says sink in room. There is not. Expensive.
Stayed 4 nights in Nov 2023

10/10 Excellent

Prabhudas

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect really, property is just renovated owner was very and helped me out for making my tours and other information about the city, its just in the middle you can walk out side the street even in night you feel city is not sleeping. also very safe since there are cameras around.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Bed need to be fixed to make it more sturdy. person occupying the upper bed must also provide curtain to promote privacy like with the bed below. Please disinfect the Comfort room to prevent cockroach infestation. In fairness with the owner of the flat is very approachable and nice.
Stayed 8 nights in May 2023

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service highly recommended
If you are not picky and just need a place that has easy transpo and near the landmarks this place is highly recommended The Manager and staff are very helpful and accommodating The only cons is it need to be clean a bit more or change the bedsheet. Overall its a great stay i will come back:)
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away
Not recommended. Low quality accomodation well below the average standard one could expect to see in any UAE hostel. Arrived and no staff. Another person staying there showed me the available bed in a room which was dark and already cramped with 5 or 6 people in the bunk beds. No ventilation observed apart from air coming in from a balcony outside in which people were smoking. Stayed for an more than hour waiting for any staff to appear and decided to leave the premises and find another affordable (but still more expensive) hotel to stay for my two nights in Dubai.
Stayed 2 nights in Nov 2022

10/10 Excellent

Mohsin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to amazing guy out there they really helped me out for making reservations for desert safari and other tours, it really made my trip. Location and hostel itself is stunning. There is free mineral water and sheesha which I didn’t see in any other hostel. Washing clothes also free. I would say in this money it really worth it. I really recommend this
Stayed 1 night in Oct 2022

10/10 Excellent

Alaa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything Place,stuff in heartland Everything is very very good
Stayed 1 night in Oct 2022

8/10 Good

Muhammad

Liked: Staff & service
Stayed 1 night in Jul 2022
Response from Azam on 14 Aug,2022
Hi, Thanks for your review.

6/10 Okay

Arman

Stayed 9 nights in Jan 2022
Response from Max on 14 Apr,2022
Thanks.

8/10 Good

Marianna

Liked: Amenities
You shoud not forget this is a dornimtory. The locations is amazing :)
Stayed 4 nights in Feb 2022
Response from Max on 14 Apr,2022
Thanks. Looking forward seeing you again

10/10 Excellent

Mohsin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good time there. Met Amazing people host is nice, place is being cleaned every day, location wise I would really recommend. Some guests doesn’t follow the rules which is annoying but with this money worth it.
Stayed 1 night in Dec 2021
Response from Max on 22 Dec,2021
Thank you. Looking forward seeing you again.

10/10 Excellent

Raja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in the middle of the city and very close to metro station. Host is very kind always help in regards to plan your journey. Place is clean and comfortable. Highly Recommended.
Stayed 1 night in Nov 2021
Response from Max on 22 Dec,2021
Thank you. Looking forward seeing you again.

10/10 Excellent

Toan Tran Bao

Liked: Cleanliness, staff & service, property conditions & facilities
The hostel owner is very nice, he helped me a lot during my first time in Dubai. The place is clean. You wont be disappointed.
Stayed 1 night in Nov 2021
Response from Max on 8 Nov,2021
Thank you!!

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like it’s newly renovated flat but it was really comfortable staying there. It’s just beside the metro so you don’t have to walk. Location wise I must say this is best. I stayed many other hostels but this one is in the middle of the city. I will always recommend my friends
Stayed 1 night in Nov 2021
Response from Max on 4 Nov,2021
Thanks..

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not a pleasure stay won’t recommend at all they have bed bugs in the bed
Stayed 1 night in Dec 2020
Response from Max on 6 Oct,2021
Hi, One of the traveler came up with infected luggage which was sorted out later on. There is such complaints we got from last year.

10/10 Excellent

Tafaheem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the money.
Was actually good. Make sure you have a way to call ahead. The security won’t have an idea what you are saying until you give them the apartment number. This will be given to you by the host when you call them.
Stayed 1 night in Jan 2020

10/10 Excellent

YAQOOB

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Admin on 4 Feb,2020
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner is nice and friendly, creating a positive vibe at the hostel. Located right by the metro station and 24hrs supermarket. Only downside is that there are only 2 toilets/showers shared by all.
Stayed 1 night in Dec 2019
Response from Admin on 30 Jan,2020
Sorry for inconvenience. Due to new year it was fully packed and everyone's departure and arrival timing was almost same due to which toilet got busier than normal days.

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly located Friendly guests and lovely vibe Total value for money
Stayed 1 night in Dec 2019
Response from Admin on 30 Jan,2020
Thanks Varun.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

INJOO

Liked: Staff & service
호텔 위치와 관리인만 친절한 호스텔입니다. 숙소 침대가 너무 부실해서 불편했음... 여자혼자 투숙은 비추천
Stayed 1 night in Jan 2024

2/10 Terrible

Femke

Stayed 2 nights in Jan 2024

2/10 Terrible

Juri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold on the walls, cigarette smell, lockers with defective closure, dirty hob and messy kitchen, without a real reception at the entrance, they asked to walk barefoot and the result was to have very dirty and slightly wet socks after going to the bathroom. I walked out immediately, didn't even spend a night. Expedia assistance wasn’t even able to reach owner by phone. Never again.
Stayed 3 nights in Apr 2023
Response from Max on 20 Dec,2023
Hi,Sorry to hear this, We have flip flop for anyone to use We do not have cigarettes smell un less someone didn't close the window while smoking. And molds we clean periodically.

6/10 Okay

Verified traveller

Cheap. Thats all
Its a cheap place.thats all. Noisy at night. The manager doesn't care what is happening there
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Best cheap hostel in dt
Good option
Stayed 2 nights in Aug 2022
Response from Azam on 14 Aug,2022
Hi, Thanks for your review.

6/10 Okay

Daiki

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
職員の対応がとても丁寧。 英語が苦手な人に対しても優しく根気強く対応してくれた。
Stayed 2 nights in Feb 2022
Response from Max on 14 Apr,2022
Thanks..

2/10 Terrible

Jihene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Décevant
Stayed 2 nights in Dec 2021

8/10 Good

NAOTO

立地はものすごく便利
ホスト、ルームメイトともにいい人だった！急な予約で夜１１時前の到着だったけど、快く対応してくれた。 １６人くらいが滞在していて、風呂が１つしかないので入るタイミングは難しい。また、掛け布団とスリッパは自分で用意しないといけない。 タワーの下にはスーパーがあるし、メトロの駅からも近いので、かなり便利な立地。
Stayed 7 nights in Nov 2021
Response from Max on 22 Dec,2021
Thank you. Looking forward seeing you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2020

2/10 Terrible

allan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please understand your customers And the situation
Visa to travel dubai was canceled due to the outbreak of coronavirus I got in contact with the hotel even before making check in to explain and they just didn't accept to cancel the reservation. Now I'm stucked in india and I wish I could have acess to those funds because I don't know when I can go back home. This is the moment to be flexible with travelers. We all are loosing money but I'm in a vulnerable situation and was not right to charge when I may need that money to survive here
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
就一個字 髒
超級髒亂 公用廚房發出陣陣臭酸味 訂的是女性專用房 竟然還有男生入住同一間 隨時都有不明男生進出房間 淋浴間還有小強出末 水流小 水溫低 睡機場都強過此間地獄旅舍 姐已領教了 妹妹們千萬別誤入
Stayed 2 nights in Dec 2019
Response from Admin on 30 Jan,2020
Sorry for inconvenience. You have stayed on new year eve which wasn't usual night. It was fully packed and only male staff visited female room balcony twice. We have cleaning services twice a day. You might have seen something in night because almost all people returned back late night on due new year. Hope you understand.