Villas in Francisco Uh May

"The kids club was great and the staff was very kind. The pools were great, The food options were quite limited throughout the day. Breakfast ends at 10:30 AM, and there is only one location available for breakfast, which makes it feel restricted. There is a food truck on-site, but the offerings are mostly geared toward kids, lacking variety and not particularly healthy. In other places we’ve stayed, there is usually a fruit buffet available all day, along with a café-style area offering pastries and light bites. Here, there is no easy access to fresh fruit or a selection of pastries during the day. Around 4 PM, if you want to sit and have something small with a drink, the only option available is cookies, with no real variety. Overall, the lack of food options and variety makes the experience feel less pampering and less enjoyable. Additionally, there are no waiters providing service around the property, no room service available, and no bar on the beach, which further takes away from the overall experience. On a positive note, the restaurants at the hotel were good. In summary, it’s a good place for children, and the kids’ club is excellent. For adults, however, it lacks indulgence, especially when it comes to food options."

"The staff Israel and Fernando we exemplary as front desk and very knowledgeable of the resort and their staff ! Our 30th anniversary was spectacular because of them upgrading us when room was available the last 3 days with a private pool, wine and chocolate covered strawberries was the best touch and the banner! We enjoyed the resort , beach, staff , activities, the weather was perfect low humidity which was a plus to our vacation ⭐️⭐️⭐️⭐️"

"Our experience at Dreams Resort Tulum was extremely disappointing. At checkout, the resort added a $200 charge for what they claimed were “bodily fluids” on the sheets, when in reality, it was simply makeup. When we questioned the charge, we were threatened with involving the authorities if we didn’t pay. We were traveling with a large group, and several of us were hit with the same $200 fee for various questionable reasons, which felt unfair and excessive. To make matters worse, from the very first day, we received early morning calls (as early as 8:00 AM) pressuring us to attend a timeshare presentation. The constant sales pitches followed us throughout the resort and made it difficult to relax and enjoy our vacation. Unfortunately, this experience left a very negative impression, and we will not be returning."

"The staff was helpful and knew English well. The room was neat and clean, AC was turned on 23C before my arrival and it was just perfect! I enjoyed my stay at this hotel very much."

"The room was clean and staff was very welcoming."

"Super clean room, shuttle service was very responsive, making restaurant reservations was easy (steakhouse has the best food), lots of free activities on property. Only complaint we were not told we needed close toed shoes for the bike tour so we ended up having to cancel. Also wish they provided shuttle service from airport."

"Resort is a lot of fun and coba is solid even though you don’t have access to the rest of the property without spending more on a bracelet. Room was solid but they didn’t have a king bed so they offered to push our two small beds together (which didn’t happen so we did it ourselves). The mini fridge in the room also wasn’t working so coming back to the room was underwhelming from not having cold drinks in our area. The staff was great and everyone was extremely kind to us and helpful so there are no complaints there. The buffet was good and the drinks were great with a solid selection for both which was nice. "

"I had an amazing time, the property was stunning. A breath of fresh air and exactly what I needed for a vacation "

"非常棒的设计"