Shangri-La Hotels and Resorts, Futian hotels

"Fantastic hotel! Extremely happy I chose to stay there this time. Clean, quiet, awesome breakfast buffet. The only challenge is it’s a little distance from the metro, but a taxi gets you there or downtown Futian for like $3, so no biggie. And as most places, don’t expect staff to speak fluent English, but again no biggie "

"We had an exceptional stay at the Langham, the room was very tasteful and elegant, and the Executive Lounge was very relaxing. We can’t wait to be back again! "

"Unbeatable location, beautiful property. Room is very spacious with a view overlooking the city. Staff are helpful. We had a very pleasant check in with Clarence Chu at front desk. This gentleman speaks fluent Cantoneses, Mandarin, English and Spanish- impressive. Our family had 4 rooms reserved. Everyone was pleased with their room. Clarence checked in with us after we got to the room, to make sure things are going well. Just when I thought we won’t see him again. We met him again at lobby and he gave us an umbrella, reminding us it’s rain season. How thoughtful. We would stay there again and hope Clarence will still be there. Lunch at the Lobby restaurant was also delicious. Staffs are very nice and I personally like the live pianist. Very comforting. Overall a 5 stars experience. "

"The hotel is good but the spa is not that high value"

"HANNAH at the front desk was extremely friendly and helpful. GOOD JOB!!"

"Front desk was extremely helpful and plenty of staff with strong English to help us "

"The stay was great, once I finally found the hotel. I’ve already reached out to hotels.com to try and get the location updated. The actual hotel is about four blocks away from where it currently shows on hotels.com. It was incredibly difficult to find because so few people speak English. I was only able to find it because there was something that said an intersection of two streets and finally through much translation someone was able to point me in the right direction. Hopefully, hotels.com can get this updated. It was a great hotel and I’m happy I booked it – I would have just liked to have been able to find it easier. "

"Rooms were clean. Staff was extremely friendly and helpful."

"Cute hotel. 2 bedroom suite was gorgeous. Easy to get a taxi and food. Close to Coco Park (walk or taxi)."