Outdoor pool, pool umbrellas, pool loungers
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Reviews of Mala Garden Resort & Spa

3.5 out of 5
Mala Garden Resort & Spa
Gili Trawangan, Gili Trawangan, Lombok

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 19 reviews" "
Rating 8 - Good. 3 out of 19 reviews" "
Rating 6 - Okay. 3 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious, beautiful gardens, nice to relax
My stay at Mala Garden was great. The room was very nice, spacious with necessary amenities like fridge. The bathroom though very large and spacious was very unique- as it was open from the top exposed to outdoors (although rain won’t affect as the shower/ toilet area was covered). The hotel grounds were very beautiful, with lush gardens, swings and a very nice pool facing the ocean. The area itself was close to many other bars, restaurants. They also help with renting out bikes, and you can get horse carriage next to the hotel. The hotel was very close to Mad monkey hostel which was a fun place to hang around with other backpackers. It is slightly far from the ferry, so you’ve to take a horse carriage to get there as it’s a bit far to walk with suitcases and there’s no other transportation on the island except for bicycles. Overall it is a very beautiful hotel, and might stay again here next time
From outside
Pool
Opposite the hotel
Bedroom
Stayed 1 night in Dec 2022
Response from Peter on 26 Mar,2023
Thank you for your kind words, we look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the two-bedroom villa with private pool and it was gorgeous! The staff here are friendly and bend over backwards to make your stay enjoyable.
Stayed 14 nights in Jul 2019
Response from gege witak on 23 Sept,2019
Dear sir, madam, We do thank you for having stayed with us in Mala Garden Resort & Spa. We are happy tat you do really enjoy your stay with us. Tell everyone about how beautiful the island is. Hope that you will be back to the isloand and make sure that you will stay with us again. Best regard, Gege Witak

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some distance from the jetty. Comfortable stay, good service.
Stayed 2 nights in Apr 2019

10/10 Excellent

Sheikh Minhaj, Tempe, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Price and Best Service
We were confused because there was no review of the hotel. We were confused to choose among other hotels. Finally, we chose it anyway. But trust me, it was the best decision I have taken! The staffs were seriously warm and cordial. The whole resort was almost empty, and we could use everything. We booked the standard room, but because the private pool villa was empty, they let us use the private pool. Also the beach view in front of the resort was amazing! Their service was really fast. I wanted to arrange a romantic dinner with my wife and they did the whole decoration upon my asking! Overall, I would recommend this resort to anyone!
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No safery!!
Somebody went into our room and steal all our cash from the wallet during the night or morning breakfast time.
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
No safety! All our money stolen in the room
The experience in the hotel was perfect, until somebody came into our room and stole all our money during the night or when we had breakfast!!!!
Stayed 3 nights in Aug 2017

2/10 Terrible

Maialen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stole our money in the hotel!!!
We stayed 2 nights, our money was stolen during the 2nd night while we were sleeping or in the morning when they brought breakfast, manager was not very helpful and the owner if the hotel didnt help at all (he is hungarian), a side door didnt lock so someone got acces through that door. They didn't want the police to be involved and they keep saying we lost our money. There is a pub next to the hotel that brings the food, security is very low. Don't recomend this hotel as our experience was only stolen money but it could have been worst. Never go again here. Please see photos attached - the lock was forced in our room and they got it while we were sleeping and also the wooden door was force to get into the villa, we never knew that was a side door - we thought it was just a wooden wall. Please be careful with this hotel!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, nice and relaxing
had the best experience on gili T at this place. It's a bit far from the harbor but very nice and relaxing

8/10 Good

mira, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
This place was goid, amazing food and lay out, very friendlystaff. However very slow servive eg ordered breakfast the night before at 8.30 with the staff we get it at 9.30. Same w lunch and dinner however the best food i have had on gili. Also i emailed the hotel 2 months in advanced about bed arrangment for 6 adults, we get there and there is only two king beds and to be shared, so 2 of us slept of matresses on the floor, not what we paid 2.7k for three nights for. The staff as mentioned before are friendly but just were no phased by this, also the phone in the room didnt work and we had to walk out and up across the road to order room service and they jever refreshed our towels when they cleaned. Again this was a metion to reveption for fresh towels. I would stay there again as overall i enjoyed my time but dont feel like ut was worth the money

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Resort
An amazing resort in a perfect location on the island, right across from the beach. The staff are friendly and helpful and the resort and bedrooms are immaculate.

10/10 Excellent

Lotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Heru on 12 Sept,2022
Thank you

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the people were really helpful and always friendly. But the breakfast was really bad. There was a selection between four different breakfast. There was always a toast and some jam and it was really hard to find something for vegetarian and there were also no fruits. I wouldn’t recommend the breakfast.
Stayed 1 night in Aug 2019
Response from Gege Witak on 23 Sept,2019
Dear Sir, madam, We do thank you very much for your recent review to our resort. It is highly appreciated. We have noted the minus point of breakfast and have reported to the management. It becomes our top priority to upgrade the quality of it. Hope that you will come back again to the island and stay with us. Best regard,

4/10 Poor

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities
Slidt
Personalet i receptionen var venlige, men dem der var i området hvor man spiste var sløve og ikke særlig imødekommende. Hotellet har helt sikker været et fint sted da det blev opført, men det er forfalden og rengøring er ikke i højsæde.
Stayed 3 nights in Jul 2019

2/10 Terrible

Kangseok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Mala Garden on 24 Jan,2019
Dear Mr. Pierre, Greetings from Mala Garden Resort Thank you for your comment it is highly appreciated, it was really nice to have you,meanwhile we look forward to welcoming you back to Mala Garden Resort & Spa Sincerely Yours,

6/10 Okay

Mikael

Liked: Staff & service
Disliked: Cleanliness
Ask them to clean the room and it’ll be nice
The place wasn’t very clean, there was a dead mouse between the couch pillows and we saw a living one. Check behind couch, in our room it was full of mice droppings and trash. We had a private pool that needed thurrow cleaning but altogether it was a nice quiet place that we liked 3,5/5.
Stayed 3 nights in Nov 2017

10/10 Excellent

Johan, Marstrand

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Hotellet var underbart med mycket strul
Hotellet var helt underbart, personal & service var inte så bra. Säkerheten in till hotellet var mycket dålig.

10/10 Excellent

Anas, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait!
Excellent hotel. Personnel hyper accueillant et très gentil. Parfait, rien à ajouter!

10/10 Excellent

magnan, Deuil la Barre

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Très belle villa
Personnel très gentil mais vraiment en manque de rapidité : 1h pour avoir un petit déjeuner... la même chose pour avoir une malheureuse lumière dans la piscine. A croire que nous étions les premiers à réclamer de la lumière la nuit puisque la personne ne savait pas comment faire.