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Reviews of Grand Mercure Dongguan Humen

3.5 out of 5
Grand Mercure Dongguan Humen
123 Humen Road, Humen Town Dongguan City, Dongguan, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 101 reviews" "
Rating 8 - Good. 51 out of 101 reviews" "
Rating 6 - Okay. 9 out of 101 reviews" "
Rating 4 - Poor. 3 out of 101 reviews" "
Rating 2 - Terrible. 0 out of 101 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thai My

Stayed 3 nights in Jan 2024
Response from Michelle on 2 Feb,2024
Dear Thai My,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that ourmade your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Poor TV connection. Cant open progs. No map to show some popular locations. Poor amenities. Can't find hairdryer. Fridge not working. Communication barriers - staff can't speak English.
Stayed 2 nights in Dec 2019
Response from Michelle on 7 Jan,2020
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Michelle Real Guest Relations Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Michelle on 15 Jan,2024
Dear Sir/Madam,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

8/10 Good

MikeTan, Singapore

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near to ferry port and railway station. Like the strong WiFi in the room and availability of CNN channel on TV. 👍
Stayed 2 nights in Nov 2019
Response from Michelle on 15 Jan,2024
"Dear Mr. Mike Tan,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

8/10 Good

JENNYR, Los Angeles

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
I stayed here for a business trip because the Mels Weldon had such an awful smell. This hotel was good. Nothing luxurious but the rooms were small and clean and well designed. The overall feel of hotel was good and had no complaints other than the food at the hotel was limited. However, the Starbucks was right next door. I have different expectations for business travel than I do for leisure. This hotel checked my most important box of cleanliness so I was very satisfied.
Stayed 1 night in Aug 2019
Response from Michelle on 15 Jan,2024
"Dear Ms. Jenny,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our Guestroom Details made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People thier who spoke English was excellent. Otherwise, i was lost in translation.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Staff spoke good English and were able to assist in our very early check out and organising transport for us.
Stayed 1 night in Jul 2018
Response from bobo on 28 Aug,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Business Hotel
excellent Hotel. Friendly staff. Great amenities
Stayed 3 nights in Jul 2018
Response from bobo on 28 Aug,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive Service
Very nice hotel, the location is near many stores. The employees at the front desk speak very good english, which is not usual for China^^ The room was very nice, clean plus beautiful decoration and featured all what you need, nice slippers, bathrob etc. Looking forward to my next stay there.
Stayed 1 night in May 2018
Response from Michelle on 27 May,2018
Dear Mr. Pasca,l Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours, Michelle Real Guest Relations Manager

10/10 Excellent

Trixie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The hotel is along Humen Boulevard which is conveniently located near the shopping area. I love this property for its cleanliness and thoughtfulness in interior design; ie. open concept bathroom, rotatable mirror and wide bathroom counter. I think this is one of the better mecure properties. I will definitely make this my go-to-hotel when I go to Humen.
Stayed 2 nights in Mar 2018
Response from Cassie on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen.Iam happy to hear that you enjoyed a comfortable stay with us.Iwill share your comments with all staffs and i am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the qualitu of our service.Thank you again for sharing your experience as our hotel,and we hope your next cisit will be more pleasant.Sincerely youes,

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to improve.
Food serving was slow in the coffee house
Stayed 1 night in Mar 2018
Response from Cassie on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen.

8/10 Good

Soon Sheng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall satistied
overall satisfying. The location is good but facilities is not beyond expectation. Could have been better based on current room rate
Stayed 1 night in Mar 2018
Response from Michelle Real on 9 Mar,2018
Dear Soon Sheng, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. Please allow me to express my sincerest apologies that your experience did not meet your expectation. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With regards your suggestions, we will forward to our management and will make some actions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Good value in Hume
Good hotel to stay in the winter season. I've stayed here in the summer and found the aircon to be inadequate for the subtropical climate. It's not a problem when the outside temp is less than 20 C. Being on my own most of the stay, I eat at the buffet dinner. For guests, the dinner is discounted to a very reasonable price. The only drawback is the occasional bus tour that crowds the restaurant making it difficult to get food from the stations. The hotel is very central, but the immediate area is unpleasant. The back of the hotel sits on one of the canals in the city that smells and operates as a sewer. If you go for a walk to the park or cross the canal, be prepared for odor. There's a starbucks next door at the grand noble hotel. I've stayed at the grand noble as well; it's more expensive, but has different drawbacks that make the Mercure attractive.
Stayed 3 nights in Dec 2017
Response from bobo on 19 Jan,2018
Thank you for choosing our hotel，Look forward your coming again！

8/10 Good

theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay in humen
good breakfast and location
Stayed 3 nights in Aug 2017
Response from CASSIE on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ver Nice Hotel to be in when in Humen, Dongguan
Have stayed in this hotel for a couple of times. Each time was always no surprised - the staff are ever courteous and the rooms are very well kept and clean. Kept from the busy side of town, this hotel is convenient with food and shopping.
Stayed 1 night in Aug 2017
Response from CASSIE on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

10/10 Excellent

Connie , LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fast Wifi
I'm returning customer, I've been visiting this hotel more than 8 years. Front dest staffs are kind and speaks English very well. Room always clean and bed sheets are always completely dry even it's summer time. This hotel has the fastest Wifi ever, even faster than 5 star hotel. Great for business travelers.
Response from CASSIE on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

6/10 Okay

scudeller, Italy

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, starbucks at the corner!
Every things are ok except breakfast for foreigner.
Response from CASSIE on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Pretty good deal.
Overall room was clean but toilet space had very bad strong smell.
Response from CASSIE on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

8/10 Good

hyun

Liked: Cleanliness, property conditions & facilities, room comfort
Response from C on 28 May,2018
感谢您在百忙之中抽时间完成关于您近期在东莞汇源美爵酒店住宿的顾客调查。感谢您对我们酒店服务的肯定与支持。我们非常重视您的反馈意见，并将利用您所提供的宝贵意见继续致力于打造至臻完美的顾客体验。我们衷心希望能在今后为您提供更优质卓越的服务，衷心热切地期盼您的再次光临！祝商祺！

8/10 Good

Magnus, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure - Dongguan
Clean and well priced, good local amenities - just wish there was a pool!
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

6/10 Okay

Peter, New Jersey

Liked: Cleanliness, staff & service, room comfort
Good hotel but use spring water to brush ur teeth
The rooms are on the small side but its good for the money I paid. We paid extra to get the bigger room with a separate bathtub. First night was okay but on the 2nd night, the bath tub was pouring out hot water with black sands. By the time the tub filled about 3 inches, I could see a layer of sands on the bottom. So at 2:00 AM, I was forced to change the room on the same floor. The bed in this room was not as comfortable but I was not going to take a shower or bath with this black water. I was afraid the entire floor shared the same water pipe but it doesn't seem so. Anyway, i started to use spring water to brush my teeth.
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

8/10 Good

Eugene, Shenzhen

Liked: Room comfort
Great Front Desk Service
Unfortunately i am only good for a one-night stay. But i will surely return during my next trip to Dongguan.
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Mixed review
The hotel aircon is basically not working and can't be adjusted. It's hot. There is a very weird smell in the aircon it's very bad. Service is good though and room is ok
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

8/10 Good

Vinny, Sg

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Pretty good hotel in the area I will stay there again!
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, but bad air conditioning
The room was clean and tidy. Spacious too. But the air conditioning for the room was not circulating well, didn't feel cold (even when the temperature was tuned to the coolest) and gave out a mouldy smell. Overall, it was still a pleasant stay.
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

8/10 Good

Erick, Dong Guan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, reasonalble price
I had a good time, hotel is clean, comfortable and price was reasonable
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The A/C was not cool enough making the stay uncomfortable
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

8/10 Good

javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from C on 16 Apr,2018
Thank you very much for your comments regarding your stay at the Grand Mercure Dongguan Humen. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at our hotel, and we hope your next visit will be more pleasant. Sincerely yours,

10/10 Excellent

HYEONGYU

Stayed 1 night in Jan 2024
Response from Michelle on 15 Jan,2024
"Dear Mr. Hyeong Yu ,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that ourmade your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

10/10 Excellent

MD AFZAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michelle on 15 Jan,2024
"Dear MD Afzal,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

8/10 Good

Shyi-Ching

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than good
highly recommended
Stayed 1 night in Jul 2023
Response from Michelle on 15 Jan,2024
"Dear Shyi-Ching,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle Real

8/10 Good

Tak Tung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Michelle on 15 Jan,2024
Dear Tak Tung On,Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan HumenWe are always seeking feedback from our guests to understand what they value during their stays and what can be improved, so I am very grateful for your comments will be improve. We hope to have the opportunity to welcome you back soon.Thank you!Sincerely yours,Michelle RealGuest Realations Manager

4/10 Poor

Lina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad breakfast and service!
Really bad breakfast, couldn’t eat anything! The service was also bad, no one spoke English in the reception.
Stayed 2 nights in Jun 2023
Response from Michelle on 15 Jan,2024
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan Humen. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Michelle Real Guest Relations Manager

8/10 Good

Kuotung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Michelle on 15 Jan,2024
Dear Kuotung,Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan HumenWe are always seeking feedback from our guests to understand what they value during their stays and what can be improved, so I am very grateful for your comments will be improve. We hope to have the opportunity to welcome you back soon.Thank you!Sincerely yours,Michelle RealGuest Realations Manager

10/10 Excellent

Shyi-Ching

Stayed 1 night in Apr 2023
Response from Michelle on 15 Jan,2024
Dear Shyi-ChingThank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

8/10 Good

Shyi-Ching

Stayed 1 night in Nov 2022
Response from Michelle on 15 Jan,2024
Dear Shyi-Ching,Thank you for taking the time to tell us about your experience at the Grand Mercure Dongguan HumenWe are always seeking feedback from our guests to understand what they value during their stays and what can be improved, so I am very grateful for your comments will be improve. We hope to have the opportunity to welcome you back soon.Thank you!Sincerely yours,Michelle RealGuest Realations Manager

8/10 Good

Shyi-Ching

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值的推薦
配套很好, 服務也好.
Stayed 1 night in Aug 2021
Response from Michelle on 15 Jan,2024
Dear Shyi-ChingThank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Michelle on 15 Jan,2024
Dear Sir/Madam,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

8/10 Good

Chun Ho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

SHU FEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很大，很乾淨，也安靜。
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地も良く、部屋もロビーも綺麗でした。
Stayed 1 night in Nov 2019

10/10 Excellent

Yu-Chuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯人員親切，退房快速。
Stayed 4 nights in Oct 2019

10/10 Excellent

Shyi-Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
虎門商務出差或旅遊⋯最佳住宿的選擇之一
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthy!
Specious room, good service, fast check out. You couldn’t complain anything under this price.
Stayed 1 night in Sep 2019
Response from Michelle on 15 Jan,2024
Dear Sir/Madam,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

8/10 Good

KATJA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable vale la pena el desayuno.
Muy buena elección. Desayuno en el hotel muy bueno (para ser un occidental en china siempre hablando)
Stayed 1 night in Aug 2019
Response from Michelle on 15 Jan,2024
Dear Katja,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Michelle RealGuest Relations Manager

8/10 Good

YUYU

Liked: Cleanliness, property conditions & facilities, room comfort
櫃台服務人員很慢，聽不太懂國語 房間還算乾淨舒適 但外面馬路的車子聲有點吵
Stayed 4 nights in Oct 2018

8/10 Good

アッキー, 大阪

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
エントランスに入るとアロマかなにかの効果で、とても良い香りがして、清潔さが漂うホテルです。部屋はもちろん様々な面でも気配りを感じます。またシャワーの勢いと中国では当たり前の湯温の不安定さ、排水の悪さなどは全くなく、かなり快適なホテルだと言えます。中国では様々なホテルをこれまで利用しましたが私の中では総合評価1位のホテルでした。
Stayed 2 nights in Oct 2018

10/10 Excellent

Shyi-Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
連續入住４晚, 非常滿意
Stayed 1 night in Sep 2018