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Reviews of Guangzhou Airport Liwan Hotel

3 out of 5
Guangzhou Airport Liwan Hotel
25 Chaoyang Road, Huadong Town, Huadu District, Guangzhou

Reviews

5.8
Rating 10 - Excellent. 3 out of 18 reviews" "
Rating 8 - Good. 1 out of 18 reviews" "
Rating 6 - Okay. 7 out of 18 reviews" "
Rating 4 - Poor. 6 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The hotel was a fine place to stay. Well establish older hotel with clean rooms and a nice lobby. A little further from the airport than I thought it would be though.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Just away from town.sending to airport only good
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not efficient on comunication.dont understand much on customer needs.asking for place of interest,shopping area dont give much help.very upset staying for four day just go to metro station an
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Not convenient, too far from public transportation and not even close to airport. The price not that cheap too.
Stayed 1 night in Mar 2019

4/10 Poor

PATRICK, HOngkong

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
NOTHING WAS GOOD .only thing was that it was close to Guanzhou airport. all photos on EXPEDIA which are uploaded are not the same. terrible room
Stayed 1 night in Feb 2019
Response from 010 on 3 Mar,2019
Hello, I'm sorry. According to your proposal, we will try our best to correct it. Different room layout is also different oh! Our hotel also has free shuttle service, and we will try our best to do better.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Many places has mole and very dusty. No tissues in room. Bathroom has no shower curtains. Bathroom not clean
Stayed 1 night in Dec 2018
Response from 005 on 5 Mar,2019
Hello, respected customers, the hotel did not leave you a very satisfactory impression and feeling, here to express my deep apology to you. Thank you for your comments. We will improve it.

6/10 Okay

Sohail

Liked: Room comfort
VASANITY IS POOR... IF GO JUST RESTRICT YOUR SELF IN THE ROOM AND AT THE TIME OF FLIGHT GOTO AIRPORT BY SHUTTLE SERVICE ... DIRECTLY...
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Hotel is just Horrible, hard to understand! Food had hair in it twice! Overall the worst hotel ever.
Stayed 9 nights in Jul 2018
Response from 021 on 31 Jul,2018
Hello, we will verify and take responsibility for the service problem you mentioned as soon as possible. We will strengthen training and supervision on a daily basis. We are deeply sorry for the inconvenience caused to you.

10/10 Excellent

Zandy, Cairns, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was excellent
Stayed 1 night in Jul 2018
Response from 021 on 13 Jul,2018
Dear guests, how do you do? Thank you for choosing guangzhou airport liwan hotel as your stay place for this trip and sharing your stay experience with us. Your five points of satisfaction can give us ten times the motivation, we will continue to work hard to provide you and more customers with better quality and personalized service. I sincerely look forward to seeing you and your family and friends again. Wish you a happy life and everything goes well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room.
Stayed 1 night in May 2018
Response from Crystal Bi on 22 May,2018
Thank you for choosing our hotel. Your favorable comments are our greatest motivation. I wish you a happy life!

6/10 Okay

Shiv

Disliked: Cleanliness, property conditions & facilities
He knew I was from Canada, but they gave me 4th floor which did not have heating in room, then after my request they moved me to third floor where rooms had heating. There was no complimentary water, not clean towels
Stayed 1 night in Jan 2018
Response from Crystal Bi on 21 Feb,2018
Thanks for your comments, I'm very sorry for the inconvenience caused. We will promptly manage and improve. Welcome to visit next time.I wish you a happy life.

6/10 Okay

Vishal, Singapore

Not bad for business travellers
1. Room is close to airport,shuttle is there (not very frequent though). 2.very spacious, had 2 double beds for 1 person. 3. price was resonable. not bad for low budget business travellers but not recommended for tourist as its way too far from downtown where the actual action is. Nearby also not many things to go to. Reception people: speak no english at all. Some of them were kind enough to help me by using english to chinese converters.
Response from Crystal Bi on 22 May,2018
Thank you for choosing our hotel. Your favorable comments are our greatest motivation. I wish you a happy life

4/10 Poor

Matangaro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't good, I was freezing & they had no heaters in the room
Response from Crystal Bi on 28 May,2018
Thank you for choosing our hotel. Your favorable comments are our greatest motivation. I wish you a happy life

6/10 Okay

Nicole C, New Zealand

Liked: Cleanliness
Disliked: Room comfort
Very disappointed
No one at the front desk spoke English. It was a good thing there was a man who spoke broken English who was checking out so he could help me. The shuttle service also has zero markings on it to make you know if you're getting onto the right bus or not and the driver didn't speak English either so I had to guess that it was the right bus after standing around for an hour waiting for it. I had even called in advance to make sure this wouldn't happen and it didn't make any difference. Also, they kept asking for payment meanwhile I had an online receipt from hotels.com that stated I was all paid and set. It was not a deposit as they so insisted. After wasting nearly 2 hours trying to just get into a room, I walked in and went to lay on the bed and it was literally a large plank of wood. Absolutely no mattress. Talk about zero comfort after such a long flight. Needless to say I wouldn't stay there again.
Response from Crystal Bi on 28 May,2018
Thank you for choosing our hotel. Your favorable comments are our greatest motivation. I wish you a happy life!

6/10 Okay

Verified traveller

에어컨이 전혀 작동되지 않고 밤새도록 침대 옆 수도관에서 물소리가 흐르더니 아침 6시부터 지독한 소음에 깨어보니 옆방에서 인테리어를 하는데 참아도 참아도 오전 내내 시끄러워 빨리 체크아웃하고 나왔네요.
Stayed 1 night in Jan 2019
Response from 前台 on 3 Mar,2019
존경하는고객님안녕하세요, 이번호텔에입주해서만족스러운인상과느낌을주지못했습니다. 이에깊은사과를드립니다.당신의의견에감사드립니다. 우리는반드시개선하겠습니다.

4/10 Poor

shi hui, bkk

Disliked: Cleanliness, property conditions & facilities, room comfort
除了近机场，没其他看头
酒店卫生条件差，一进来地毯就有头发，门边还有老鼠药。厕所地板相当滑，一开水龙头就会漏水。床硬邦邦的，连一瓶矿泉水都不提供。
Stayed 1 night in Dec 2018

10/10 Excellent

Suk Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sem conforto limpeza mal localizado estrutura precaria
Stayed 1 night in Apr 2018
Response from Crystal on 3 May,2018
Obrigado PELA SUA chegada, vamos acompanhar o Melhor serviço para você, ESPERO que Da próxima vez.